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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Daily Driver: 2016 Cadillac ATS-V Sedan

Daily Driver videos are micro-reviews of vehicles in the Autoblog press fleet, reviewed by the staffers that drive them every day. Today's Daily Driver features the 2016 Cadillac ATS-V sedan, reviewed by David Gluckman. You can watch the video above or read a transcript below. And don't forget to watch more Autoblog videos at /videos. Show full video transcript text [00:00:00] Hey, it's David Gluckman with another Daily Driver. Today I'm driving a 2016 Cadillac ATS-V. This is the sedan model and it has the optional eight-speed automatic transmission. The ATS-V is the small performance car in Cadillac's lineup. It sits below the CTS-V, which is also new for 2016. Ever since the base ATS came out a few years ago, this has always been a wonderful chassis in search of a great engine to compliment it. This car really changes that. [00:00:30] They've dialed up the chassis, the suspension is a little stiffer, the body is even stiffer, and they've put this really nice 3.6-liter twin-turbo V6 engine under the hood. In terms of power and torque, the new V6 outguns it's main bogey, the BMW M3 and M4. The Cadillac engine puts out 464 horsepower and 445 pound feet of torque, which is tons. [00:01:00] The one issue, though, is the way it delivers that power. It's not as smooth as the BMW and there's a bit of turbo lag that you really don't feel in the German engine. Once you get moving, however, this engine really just wakes up. There's no lag once you're at highway speed. You can floor it and there's plenty of power and torque for easy passes and runup to extra-legal speeds. [00:01:30] It's tons of fun there but around town it just kind of lacks a little bit of the smoothness and responsiveness that we're kind of expecting for a car in this class. The engine does sound pretty nice, though. It has this nice little growl when you start it up and when you get on it, it actually sounds more like a supercharged engine than a turbocharged one. It's a little strange, I think that's maybe some active noise cancellation that Cadillac is doing to cancel out the whooshes and whirs that we're used to from a turbocharger. [00:02:00] That's fine with me. Whatever it is, it sounds good. This car gets the same fancy rear limited-slip differential that the Corvette introduced a couple years ago. It does a really good job of keeping everything manageable. You almost can't tell that the car has 464 horsepower. It keeps everything in line.

2021 Cadillac Escalade ESV officially shown for the first time

When Cadillac originally debuted the 2021 Escalade at the beginning of the year, it held back on photos of the long-wheelbase ESV version of the truck. GM told us the ESV would be revealed in full at the New York Auto Show this year, a show that was promptly postponed due to coronavirus. However, that hasn’t exactly stopped us from seeing the ESV anyway. One of our spy shooters managed to capture a trove of images, showing the ESV without any camouflage. You can scroll through those below. 2021 Cadillac Escalade ESV Sport View 20 Photos At the top of this post sits the one official Cadillac image of the ESV — the other photos are from Cadillac's online visualizer tool. What a grand reveal! The Escalade pictured in front is the Platinum Luxury trim, and the one behind it is the Sport (or Sport Luxury Platinum). Just like we spied before, the main styling differences between the regular Escalade and ESV are minimal. Cadillac extended the rear door and massaged the C-pillar — itÂ’s thicker and leans at a sharper angle. Even before revealing the car in photos, Cadillac gave us all the specs. That was enough for an on-paper comparison between it and the Navigator, including the long wheelbase versions of both. The ESV is 15.9 inches longer than a standard Escalade, allowing for more third row legroom and additional cargo capacity. In other news, Cadillac says orders for the 2021 Escalade can be made today via its website. The system will put you in touch with a dealership to place your order. Those orders will begin arriving in dealerships this fall, according to CadillacÂ’s current plans. You can check out full model line pricing in our post detailing it all here. Related video: