** No Reserve ** Cts-v 6.2l Supercharged V8 556hp Sunroof Navigation 51k on 2040-cars

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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Cadillac ATS Coupe spy photos show more sedate two-door

Remember when the Cadillac CTS Coupe debuted, and we were all like, "Oh hello there?" Well, don't expect the same thing to happen when the new ATS Coupe is unveiled - these brand new (overexposed) spy shots show a two-door that's decidedly more sedate than the angular yet curvaceous and all-around good-looking CTS Coupe. This isn't to say that the smaller Caddy Coupe won't be attractive - the four-door version is plenty pretty, to be sure - it just likely won't have that extra somethin'-somethin' to truly set it apart from the sedan.
Fine, then. We don't doubt that the two-door ATS will be just as enjoyable to drive as its sedan sibling, with a lot of the mechanical stuff likely carrying over unchanged. That includes the powertrain options, meaning buyers will be able to choose from the naturally aspirated 2.5-liter inline-four, turbocharged 2.0-liter four, or larger free-breathing 3.6-liter V6.
Look for the 2014 ATS Coupe to enter production in January of next year, meaning a reveal later this year (LA Auto Show, perhaps?) would be in order.

Cadillac's CEO on Apple CarPlay: ’extremely clunky’

In this new world of advanced in-car infotainment and connectivity, car and tech companies alike are creating interfaces with mixed success. Apparently one system has annoyed Cadillac CEO Johan de Nysschen enough he's openly griping about it. In an interview with our friends at Yahoo Finance, the CEO had a number of complaints about Apple CarPlay, a system that, along with Android Auto, is rapidly becoming a staple of automotive infotainment. Though he acknowledged the system's potential, de Nysschen said CarPlay "is extremely clunky." He highlighted issues he's had with Apple Maps reacting too slowly for turn-by-turn navigation on the highway, app transitions that weren't smooth, and some quirks he found when using voice commands. While we won't say Apple CarPlay is perfect by any means, we're also not so sure it's deserving of such high-profile criticism, particularly from Cadillac. This is because Cadillac's own infotainment system CUE, has not been loved by those of us at Autoblog. And while Cadillac has announced it has a new version of CUE that might fix our issues with it, it's not exactly rolling it out expediently. So before ripping on other infotainment, de Nysschen, maybe make sure your own system in order. Related Video: