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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Buick Encore GX expected to come to the U.S. alongside the popular Encore

When we posted on Buick unveiling the Encore GX at Auto Shanghai 2019 as a longer-wheelbase version of the Encore, we though the GX trim could supplant our local Encore. According to Automotive News, citing "sources familiar with the plans," Buick will sell both the Encore and the Encore GX here. Brand boss Duncan Aldred told Buick dealers in January to expect a new model this year, and it appears the slightly larger subcompact crossover is that product. GM Authority reported the same news in March, the outlet saying that Buick intends to re-create in the U.S. the "model family" strategy the carmaker employs in China. Over there, our rebadged Verano sold as the first-generation Excelle, Excelle GT and Excelle GX, the GX being the wagon version of the sedan. When the Excelle trio moved a less expensive platform for the second generation, Buick introduced a Verano model in China in both sedan and Verano GS hatchback forms. AN reported that Buick is also planning a smaller three-row Enclave for China. The Encore GX differs fundamentally from both the Chinese- and U.S.-market Encores. Our Encore, a rebadged Opel/Vauxhall Mokka, rides on the Gamma II platform. The second-generation China-market Encore rides on GM's new Global Emerging Markets (GEM) platform, an updated version of the Gamma II for regions like China and Latin America. The Encore GX rides on the Vehicle Strategy Set - Front (VSS-F) architecture. AN wasn't sure yet where our U.S.-market Encore GX will be built, but doesn't expect it to come from China. The Encore GX here will slide into the lineup between the $23,200 Encore and $31,995 Envision. Whereas the Chinese model aims to stop hemorrhaging Encore sales in China, our version will want to expand the Encore success story. Since it went on sale in 2013, the model has posted double-digit sales increases here every year save for last year. In 2018 the model sold 93,073 units, accounting for 47 percent of brand sales. There's no reason to doubt the Encore GX will boost that number.

Last-ever Buick Grand National heads to Barrett-Jackson auction

This 1987 Buick Grand National brought the curtains down on a heap of General Motors history. When this black beauty rolled down the line at 5 p.m. on December 11, 1987, it represented the end of manufacturing at GM's Pontiac Assembly Plant after 60 years building cars. This was the last car to sit on GM's G-Body platform, having supported legendary names like Monte Carlo, Cutlass Supreme, and Regal. And this was the last-ever Buick Grand National, a big coupe that in just five years on the market had helped make the Buick Regal lineup an object of sincere lust among enthusiasts. Powered by a 3.8-liter turbocharged and intercooled 3.8-liter V6, the engine made 245 horsepower and 355 pound-feet of torque. The only car above it in the lineup was the exceptionally rare GNX, which made 276 hp and 360 lb-ft. The Buick Grand National is headed to the Barrett-Jackson auction block in Scottsdale next month.    Louisiana resident Bob Colvin bought this car from the factory. The Drive spoke to Colvin, who explained that then-GM President Roger Smith told him he could have the penultimate Grand National, but Buick planned to put the last car on display. When Colvin arrived at the plant, though, Colvin said the plant manager told him, "I'm running this plant and you've gone through the effort to be here. It will be a real celebration," and got him the last car made. As proof, a GM film crew followed the car down the line, plant workers and two GM execs signed various parts of the engine, including current GM President Mark Reuss. The car comes with all of the autographs and signage the autoworkers created to go with the car, as well as the original window sticker. Colvin and his wife built an addition onto their house to display the car. Save for a trip to the Buick Centennial Celebration in 2003, the Buick has lived in its special place all its life and has just 33 miles on the odometer. Behind the new-car plastic that shrouds the interior, the only flaw appears to be a tiny crack in the steering wheel center cap where a bolt might have been overtorqued. The car is being offered with no reserve, the pre-sale estimate landing right around the $500,000 mark. That would about double recent auction sales for low-mileage GNX's this year, but there's every reason to believe this car's one-of-one place in history could get auction paddles waving.