2007 Buick Rendezvous Cx 3rd Row! Well Maintained on 2040-cars

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Buick, Lexus top J.D. Power survey, as vehicle service improves overall

Buick and Lexus returned to their customary place atop J.D. Power's scorecard of satisfaction with dealership service departments. In the Customer Service Index Study, out Thursday, Buick scored 860 on a 1,000-point scale for mass-market brands and has topped this ranking in three of the past four years. Lexus topped the list of luxury brands with a score of 874. Fiat and Land Rover were the bottom-dwellers in the two categories. Buick and Lexus also ranked highly in the research company's overall Vehicle Dependability Study rankings out recently. The customer experience at car dealerships has improved steadily, with the overall industry score rising in seven of the past eight years. And one statistic is particularly remarkable: 94 percent of customers say their car was fixed right the first time. The dominant area of difficulty in repairs seems to be infotainment systems. Only 80 percent of respondents said their stereo was fixed right the first time. And in last month's Vehicle Dependability Study, J.D. Power reported that infotainment systems were the most commonly reported vehicle issue, accounting for 22 percent of all problems reported, up 2 percent from the previous year. J.D. Power surveyed 70,000 customers for the Customer Service Index Study. For the Vehicle Dependability Study, it surveyed 35,186 first owners of 2014 model-year vehicles after three years of ownership. Below are charts for both the current study and the complementary overall brand dependability survey. Related video:

A Buick Regal wagon is coming to America

The signs have all been pointing to the US getting a Buick version of the gorgeous Opel Insignia wagon, and we now have the most concrete evidence yet that the rumors were true. Our spy photographer caught one of the wagons out testing, and it features a number of styling cues that indicate this one is coming to America. The most obvious change is the grille. While the overall shape remains the same, the look of the grille itself is altered. The geometric slats of the Opel- and Holden-badged versions have been exchanged for Buick's trademark waterfall bars. The badge itself is significantly larger, too. Aside from that, a close look reveals subtle changes along the lower edge of the car. The fenders seem to be slightly flared. They're complemented by sideskirts that are rounder and chunkier than that of the normal Insignia wagon. These styling touches also suggest that this Buick variant will take on the psuedo-crossover aesthetic with black plastic body cladding. If this is the case, the Buick Regal wagon could be the high-riding, plastic-clad Regal TourX that's been rumored. We know that General Motors trademarked the TourX name a while back, and Buick wants more crossovers or crossover-esque vehicles since they make up the majority of the brand's sales. It would also be an excellent option to established models such as the Audi A4 Allroad, Volvo V60 Cross Country, and Subaru Outback. Considering the fact that we've seen the Opel Insignia and Holden Commodore revealed already, we expect the Buick versions to be fully revealed sometime this year. Related Video:

Buick could import Envision crossover from China

Reports about the Buick Envision's likely arrival in the US go back even before the midsize crossover's debut in China last year, but the brand still doesn't have a official decision about whether to bring it here. According to The Detroit News, the company is somewhat concerned about a poor consumer reaction to launching a Chinese-made model in this country. Even if Buick officials are slightly apprehensive about the public perception, the concerns might not hold back the Envision in US. An anonymous source also tells The Detroit News that the brand intends to launch the CUV early next year and wants to sell around 40,000 of them annually. However, the UAW is reportedly not happy about the possibility of a Chinese-produced model coming here. The Envision launched at the Chengdu Motor Show as a step between the compact Encore and three-row Enclave. Power comes from a 2.0-liter turbocharged four-cylinder with stop/start and 256 horsepower and 260 pound-feet of torque. Buick offers the CUV with a six-speed automatic and all-wheel drive. The interior features active noise cancellation and an eight-inch infotainment system. The Envision also seems like a natural fit for Buick in the US due to the obvious hole in its CUV lineup, and the abundant rumors suggest that the brand sees the possibilities for it. The company now needs to decide whether to take a chance here and offer a vehicle from China.