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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

2022 Buick Enclave Review | More style and features doesn't mean better

The Buick Enclave has been updated for 2022, and it delivers some added style and additional features, it also doesn't do anything to lift Buick's three-row SUV beyond average for the segment. For the most part, the 2022 Buick Enclave is the same as it was when this generation launched for the 2018 model year. On the plus side, it has a powerful V6 and a smooth transmission. The cabin is incredibly spacious, and additional standard safety features are certainly welcome. The base price is also quite low for three-row premium SUVs at just under $44,000. Where this biggest of Buicks falls short is in the finer details. The engine isn't well isolated, allowing coarseness into the cabin. The cabin also doesn't rise to the level of Lincoln, Acura, Infiniti and Volvo -- brands that aren't exactly the upper crust of luxury, but certainly beyond Ford, Chevy or Honda. For instance, while its controls are easy-to-use, the buttons and knobs feel low rent and are obviously shared with cheaper GM models. There isn't anything that makes it particularly stand out from the competition, either. So while the Enclave is spacious, affordable and decent enough to drive, we think there are nicer options wearing luxury badges as well as vehicles like the Kia Telluride and Hyundai Palisade that surpass it in their uppermost trim levels.  Interior & Technology | Passenger & Cargo Space | Performance & Fuel Economy What it's like to drive | Pricing & Features | Crash Ratings & Safety Features What's new for 2022? The Enclave gets a variety of small updates mainly consisting of styling changes and feature additions. The exterior features new front and rear designs with new LED lighting front and rear. New wheel designs and exterior colors are also available. Inside, it's nearly identical to last year's model except for a new steering wheel, new push-button shifter and updated seat designs. A variety of other features have been added either as standard or as options such as a wireless phone charger, wireless Apple CarPlay and Android Auto, a power sunshade for the rear sunroof, a front camera, head-up display, rear-pedestrian alert, adaptive cruise control, rear camera mirror and surround view camera. Furthermore, lane-keep assist, blind-spot monitoring, automatic emergency braking with pedestrian detection, rear cross-traffic alert and automatic headlights are now standard. What are the Enclave interior and in-car technology like?

Buick Cascada will start at $33,990

The Buick Cascada goes on sale early next year, bringing open-air motoring to the brand in the US for the first time in 25 years, and you'll need $33,990 to buy the standard model. Notice there's no asterisk after that price in the headline, because $33,990 includes the destination charge. Buick compares this convertible with the $37,525 Audi A3 droptop, noting that the 200-horsepower Cascada has 30 more hp, navigation and heated front seats as standard, eight-way power seats instead of four-way, 20-inch wheels instead of 17-inchers, and a heated steering wheel. The Cascada in Premium trim will run $36,990 and add forward collision alert and lane departure warning, auto headlights, park assist front and back, rain-sensing wipers, and two air deflectors. Quite a few of you have commented that it would be great if Buick could price the Cascada where the defunct Chrysler 200 Convertible used to live, and it's in the neighborhood. The 2014 200 S convertible was the top of the line in the model's last year, came with a 283-hp, 3.6-liter V6, and started at $33,445 before destination. It lacked the features, refinement, and looks of the Cascada, and that thirsty V6 got you gas mileage of 14 highway, 21 city. The soon-to-depart Volkswagen Eos, which also comes up frequently in Comments, starts at $32,860 after destination. If Buick kept the suspension tuning engaging, this could be really good. There's a press release below with more info. Your browser does not support iframes. Buick Cascada Priced at $33,990 Well-equipped convertible offers high levels of standard content, technology DETROIT, 2015-09-23 – The top-down driving experience of the 2016 Cascada – Buick's first convertible offered in the United States in 25 years – is priced at $33,990. When it goes on sale early next year, the Cascada will offer more standard content, a more powerful standard engine and a lower starting price than the Audi A3 Cabriolet. "Cascada expands Buick's lineup with a uniquely fun and personal driving experience," said Duncan Aldred, vice president of Buick. "With a lower price than key competitors, it also promises to shake up the segment – and look good doing it." The 2016 Cascada – designed from the ground up as a convertible – comes well-equipped in a 2+2 configuration, with room for four adults.