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China's Buick Envista crossover is coming to the United States

Confirming an earlier rumor, Buick has announced that the Envista crossover it unveiled in China earlier in 2022 will travel across the Pacific and land in American showrooms. The fastback-like soft-roader's main mission will be to lure younger buyers into the firm's showrooms. "[The Buick Envista is] already in production in China, off the design of the Buick Wildcat. Getting ready for the United States here as well; just a beautiful addition to the Buick line-up," said General Motors president Mark Reuss during a conference call in November 2022. His announcement asks more questions than it answers. We don't know when the Envista will make its American debut, whether it will be imported from China or built elsewhere, or precisely where it will slot in the Buick range. Enthusiast website GM Authority speculates that we could see the model in time for the 2024 model year and that the lineup will include an upmarket trim level with the Avenir designation. Technical details will be released closer to the Envista's on-sale date. For context, the version sold in China carries a base price of RMB 150,000, which represents about $21,000 at the current conversion rate, and ships with a turbocharged, 1.5-liter four-cylinder engine rated at 181 horsepower and bolted to a continuously variable transmission (CVT). It's available with a pair of 10.25-inch displays (one for the instrument cluster and one for the infotainment system), a surround-sound system, and a sporty-looking appearance package named GS (that should raise some eyebrows from the long-time Buick fans out there). Convincing young motorists to put the Buick brand near the top of their shopping list will be just one of the Envista's tasks. On a secondary level, it also previews the design language that will permeate the rest of the range (including a series of EVs) in the coming years. Related video: Featured Gallery 2022 Buick Envista, Chinese-spec model Buick Crossover

Buick, Lexus top J.D. Power survey, as vehicle service improves overall

Buick and Lexus returned to their customary place atop J.D. Power's scorecard of satisfaction with dealership service departments. In the Customer Service Index Study, out Thursday, Buick scored 860 on a 1,000-point scale for mass-market brands and has topped this ranking in three of the past four years. Lexus topped the list of luxury brands with a score of 874. Fiat and Land Rover were the bottom-dwellers in the two categories. Buick and Lexus also ranked highly in the research company's overall Vehicle Dependability Study rankings out recently. The customer experience at car dealerships has improved steadily, with the overall industry score rising in seven of the past eight years. And one statistic is particularly remarkable: 94 percent of customers say their car was fixed right the first time. The dominant area of difficulty in repairs seems to be infotainment systems. Only 80 percent of respondents said their stereo was fixed right the first time. And in last month's Vehicle Dependability Study, J.D. Power reported that infotainment systems were the most commonly reported vehicle issue, accounting for 22 percent of all problems reported, up 2 percent from the previous year. J.D. Power surveyed 70,000 customers for the Customer Service Index Study. For the Vehicle Dependability Study, it surveyed 35,186 first owners of 2014 model-year vehicles after three years of ownership. Below are charts for both the current study and the complementary overall brand dependability survey. Related video:

Consumer Reports says infotainment systems 'growing first-year reliability plague'

The Consumer Reports Annual Auto Reliability Survey (right) is out, and the top two spots look much the same as last year's list with Lexus and Toyota in first and second place, respectively. However, there are some major shakeups for 2014, with Acura plunging eight spots from third in 2013 to 11th this year, and Mazda replaces it on the lowest step of the podium. Honda and Audi round out the top five. This year's list includes six Japanese brands in the top 10, two Europeans, one America and one Korean.
Acura isn't the only one taking a tumble, though. Infiniti is the biggest loser this year by dropping 14 spots to 20th place. Other big losses come from Mercedes-Benz with an 11-place fall to 24th, and GMC, which declines 10 positions to 19th.
Perhaps unsurprisingly, it's not traditional mechanical bugs hauling down these automaker's reliability scores. Instead, pesky problems with infotainment systems are taking a series toll on the rankings. According to Consumer Reports, complaints about "in-car electronics" were the most grumbled about element in new cars. Problem areas included things like unresponsive touchscreens, issues pairing phones and multi-use controllers that refused to work right.