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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

GM recalls over 230,000 more Trailblazer-family SUVs over door electronics

Back in August, the National Highway Traffic Safety Administration announced a recall on the General Motors GMT360 SUVs (Buick Rainier, Chevrolet Trailblazer, GMC Envoy, Isuzu Ascender and Saab 9-7X) ranging from the 2005 to 2007 model years and the 2006 GMT370 SUVs (Chevrolet Trailblazer EXT and GMC Envoy XL) due to potential fires associated with the driver's door module. Initially limited to 250,000 units sold or registered in 20 Snow Belt states (and the District of Columbia), the recall has now been expanded to include an additional 193,000 of these SUVs in the US and, according to The Detroit News, 40,000 more sold outside the US, including Canada and Mexico.
Like the original recall, the issue is still a faulty driver's door module that can short out, which could lead to a fire. The Detroit News is reporting that, out of the 443,000 units being recalled, GM says that there were 58 fires that caused 11 minor injuries, and the expanded recall accounted for six fires and one injury. Despite the lower number of fires, the recall notice recommends that owners park their vehicles until the recall repairs has been performed.
On recalled units with functional modules, the repair consists of a protective coating being applied to the module, while vehicles with modules that are not working properly will have the driver's door module replaced. The official recall notice is posted below, and it includes contact information for customers of all five brands.

Opel Insignia OPC Sports Tourer shows its fresh face ahead of Frankfurt debut

Drive down the Autobahn and there's any number of vehicles likely to pass you, and most of them are produced locally. But if you're wondering how that Opel left you in its dust, look closely (and quickly) enough and you might make out the letters OPC on the back.
They stand for Opel Performance Center (the German counterpart to Vauxhall's VXR line) and they adorn performance versions of the Corsa, Astra and Insignia. The latter is undergoing a bit of a refresh and is expected to debut at the Frankfurt Motor Show in a couple of weeks, but you don't have to wait that long as our intrepid spy photographers have caught it in the flesh outside an Opel facility in Germany.
Spied here completely undisguised in Sports Tourer (read: wagon) form, the Insignia has had a few nips and tucks performed, but we'll be more intrigued to see what it's got under the hood. The current model packs a 2.8-liter twin-turbo V6 driving 325 horsepower to all four wheels, but rumors suggest that the OPC (yeah you know me!) could have as much as 400 hp up its sleeve. That would make this one heck of a sleeper - especially in wagon form - and only make us pine for a more potent version of its twin Buick Regal to roam our highways, too.