1960 Buick Lesabre on 2040-cars

Auto blog

J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Next-generation Buick Enclave spotted with Wildcat looks

The rollout of GM's next-generation three-row large SUVs is well under way with the reveals of the 2024 Chevy Traverse and GMC Acadia. Another vehicle on the platform is also getting a redesign soon, according to these spy photos: the Buick Enclave. It's still going to be big, and it will now receive the same sort of Wildcat concept-inspired styling as smaller Buicks such as the Envista and Encore GX. The Enclave's front is where the Wildcat connection is the most clear. It has the pointy shark nose and wide, frowning grille. It's hard to say whether it will get a mesh grille like some of the production SUVs, or a slatted grille like the concept. High up are slender daytime running lights with the actual illuminating headlights hidden lower in the outboard air intakes. We're not totally sure if this look will work on such a large, tall vehicle, but we'll reserve final judgment when we can see the car with all its paint and trim on display. The sides of the Enclave still have a fair bit of the Coke bottle curves that have appeared on every Enclave, if a bit more toned down. The greenhouse seems to take after the GMC Acadia more than the Traverse, as it seems it has a relatively thin C-pillar. The D-pillar looks quite thick, which will probably be toned down with judicious application of gloss black plastic.  Details of the rear are difficult to make out. It seems to have slim, wide and curvy rear taillights. The rectangular exhaust tips are nicely fitted to the rear bumper. But that's about all that stands out. We're expecting the Enclave to have basically the same powertrain as the GMC Acadia, with the one engine offering being a turbocharged 2.5-liter four-cylinder with 328 horsepower and 326 pound-feet of torque. It should be paired with an eight-speed automatic and either front- or all-wheel drive. Odds are it will not get an off-road variant like the Acadia AT4 or Traverse Z71. But it might get a sportier road-going version that could take advantage of the torque-vectoring dual-clutch rear differential from those aforementioned off-roaders. It should also be revealed sometime next year with deliveries likely in the same year. Related video:

GM Issues Four New Recalls For 90,000 Vehicles

One day after releasing an internal report that found a pattern of "incompetence and neglect" within the company, General Motors announced four more recalls that affect 89,126 vehicles. One of the recalls affects 31,520 vehicles that may contain a defect that could prevent airbags from deploying in a car accident. GM said it was aware of at least one crash in which a vehicle occupant sustained an injury because the airbags didn't deploy when they should have. The company said it was aware of other crashes that were similar in nature, but it is not yet known whether they're related to the condition, in which the shorting bar inside the driver's airbag may occasionally contact the airbag terminals. If the car and terminals are touching each other in a crash, the bags will not deploy. Vehicles from the 2012 model year are affected by the problem, and they include the Buick Verano, Chevrolet Camaro, Cruze and Sonic. GM has conducted two previous recalls for this condition involving 7,116 cars. GM is also recalling 57,512 models of the 2014 Chevrolet Silverado 1500, 2014 GMC Sierra 1500 and 2015 Silverado HD, Tahoe and Surburan, as well as the 2015 GMC Sierra HD, Yukon and Yukon XL models because their radio control modules may not work, and thus prevent certain audible safety warnings. Certain models of the 2013-2014 Chevrolet Spark and 2013 Buick Encore are being recalled for a different airbag problem, which could prevent airbags from deploying properly during a crash. And 33 2014 Chevrolet Corvettes are being recalled for yet another airbag problem, in which an internal short circuit could disable the airbags. So far in 2014, General Motors has issued 34 separate recalls that affect approximately 15.9 million vehicles – more than the company has sold in the past five years combined. GM Announces Four Recalls DETROIT – General Motors today announced three safety recalls and one non-compliance recall, all of which were reported to the NHTSA on Thursday, June 5, 2014. In all cases, customers will receive letters from GM letting them know when they can bring their vehicles into a dealership, where all repairs will be performed free of charge and courtesy transportation would be provided as needed.