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J.D. Power: Mini, Lexus again offer most satisfying sales experience

JD Power has released its annual Sales Satisfaction Index Study, and once again Mini and Lexus have taken top honors. Overall, buyers are more satisfied with the auto-buying sales experience than they were last year, with those surveyed reporting an average score of 664 points on a 1,000-point scale. That's up from 648 in 2011. Dealer satisfaction also increased by five points over last year as well.
All told, Lexus brought home an index score of 737, which was high enough to put it atop the luxury brands for the second year in a row. JD Power says Infiniti came in second in that category with a score of 728 and Cadillac rounded out the podium with it's rating of 725. Speaking of Infiniti, that brand saw the single largest jump in sales satisfaction of any brand on the survey, popping up 52 index points over 2011.
Among mass-market brands, Mini ranked highest with a score of 712, followed closely by Buick with 706 and GMC farther down the line with 683. You can check out the full press release below for more information.

Buick's big boxy crossover design sketch looks surprisingly good

The current Buick lineup is fairly bland, consisting solely of amorphous crossovers in small, medium, and large. Fortunately, the brand is showing signs of life at the General Motors design studio with new products like the Envista, and where designers have envisioned (no pun intended) a large, boxy vehicle that looks like a Kia EV9 competitor. The unnamed premium crossover was penned by designer Geoffrey Richmond and has a well-defined profile with a traditional SUV's squarish greenhouse. It could portend the next-generation Enclave, which shares a similar fishhook headlight design. However, the illustration's front end is a lot more cohesive, with foglamp housings that meet at the outer edges of the headlights.  The front end has sort of the Tesla EV duckbill thing going on, but a wide lower intake indicates that there could be an engine under the hood. In any case, this is just an ideation so there may not even be a platform to put this body on yet. That would be a shame, as the Enclave has been out since 2018 and could use a makeover. The V6-powered crossover was supposed to reposition the brand, and we found it quiet and surprisingly comfortable in our review. However, that hasn't been enough to catch on with trendsetters — Enclaves are rarer than Bentleys here in L.A. The "bar of soap" crossover trend is over. Nowadays, for better or worse, buyers want aggressive, rugged looking crossovers even if they're just going on a Target run. A bold design like the one Richmond painted might change the Enclave's fortunes. And maybe they can bring back the portholes. Related video: 2024 Buick Encore GX Nalgene water bottle test

General Motors shaking up its marketing... again

One of the things that dogs the full comeback of General Motors is the instability of its marketing. That part of the automaker got yet another big shakeup today when GM confirmed what I have been tweeting for a few days - strong rumors that the Chevrolet and Cadillac ad accounts are walking to new ad agencies.
Cadillac, GM's luxury brand, is going into review from Fallon Worldwide, Minneapolis and the indications are that Campbell-Ewald, Chevy's old ad shop, will end up with most or all of it. C-E just announced that it was moving from its long-time home in Warren, MI to a new downtown Detroit office next to Ford Field, just blocks from GM.
The other shoe to drop shortly will be the shift of GM's most important brand, Chevy, from Goodby, Silverstein & Partners of San Francisco to McCann-Erickson of Troy, MI. McCann used to be the agency for Buick and GMC, as well as GM's corporate advertising, and has retained some pieces of business over the last few years. Sources have even told us that it was McCann that did a lot of the creative work on Chevy's new ad platform, Find New Roads. (Not to be confused with a former McCann tagline for Saab, "Find Your Own Road.")