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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

GM announces $7 billion Michigan factory investment, most going to EVs

GM announced a $7 billion investment in Michigan manufacturing, much of which is earmarked for EV production. Four sites are included, but the key elements are a new battery cell plant in Lansing and the conversion of GM's existing Orion Township facility to expand production of the forthcoming Chevrolet Silverado EV and its GMC Sierra sibling.  GM says it is the largest investment announcement in company history and that it will create 4,000 new jobs. It also says 1,000 jobs will be retained. "We are building on the positive consumer response and reservations for our recent EV launches and debuts, including the GMC Hummer EV, Cadillac Lyriq, Chevrolet Equinox EV and Chevrolet Silverado EV," said GM CEO Mary Barra.  GM says the Orion expansion and new battery plant will support an increase in full-size electric truck production capacity to 600,000 units. This is in addition to the Factory ZERO facility in Detroit that will also be constructing the electric Silverado and Sierra.  The Orion Township factory current builds the Chevrolet Bolt EV and EUV, and will continue to do so during the plant's conversion. GM did not indicate what will happen with the Bolts once that conversion is complete or whether all will continue to be built at Orion. They do not use the Ultium vehicle architecture. GM will build other EV models at three other factories that are under construction or being converted. They are located in Spring Hill, Tennessee, Ingersoll, Ontario, and Ramos Arizpe, Mexico. GM says that it will have the ability to produce 1 million electric vehicles by 2025. The Ultium Cells Lansing facility is a $2.6 billion joint investment by GM and LG Energy Solution. GM says it alone will create 1,700 jobs once fully operational by late 2024. It will join two other GM Ultium Cells battery factories currently under construction in the United States, one in Ohio and the other in Tennessee.  Not all of the $7 billion investment will be for EVs. It also announced $510 million of the total will go toward upgrading the Lansing Delta Township Assembly to produce the next-generation Chevrolet Traverse and Buick Enclave. Money will also go to upgrading Lansing Grand River Assembly.

2024 Buick Encore GX Cupholder Mega Test: Will the Nalgene bottle fit?

I recently reviewed the 2024 Buick Encore GX in its new Avenir trim, appreciating the updates from its mid-cycle refresh and assessing its comfortable driving style. What I didn't dive into, however, were the cupholders. Specifically, I wanted to know if it could accommodate in a convenient location what is my favorite hydration facilitator, a 32-ounce Nalgene water bottle. This, like other oversized water bottles, often can't find a cupholder that will fit it. Its a particularly American problem (we're more obsessed with cupholders than other markets), so can this American budget-luxury crossover satisfy my own obsession with this big, dumb bottle? Let's find out. Ideally, we could put it in the front cupholders. Few vehicles' cupholders are big enough, though, with the Chrysler Pacifica, Lexus GX and Toyota 4Runner being notable exceptions. We can't add the Encore to that list, unfortunately. The cupholders are far too small. Usually, the second best option, if possible, is to put it in the front door pocket. Voila! It fits. No Nalgene rolling around on the front passenger seat in this Buick. But what about in back? The center armrest in the Encore GX is a fine place to rest one's elbow, but what about a big-ass bottle of water? Alas, the rear cupholders are equally dinky as the ones up front, which is often the case. The last-gen Toyota Tundra was an exception, where the rear cupholders were bigger than those up front which is super weird to me. I'mm looking forward to see what's what with the new Tundra. The rear door pockets are much smaller than those up front. This does not look promising. It's just big enough that I can wedge the bottom of the bottle inside, but not big enough to keep it there when the car is in motion. Sorry backseaters, you'd better settle for your lesser bottles, suckers. I had almost overlooked this little cubby in between the front cupholders and center console armrest. It's an odd shape, but with some luck, the Nalgene will fit. That's the ticket! This is even better than putting it in the door. It's not the most secure fit, but it's not so huge a space that the bottle knocks around and falls over with every input to the steering wheel or pedals. This ended up being where I put the Nalgene every time I drove the Encore GX, and, subsequently, I remained content and adequately hydrated. And the cupholders remained open for alternative beverages. Interested in more than just the cupholders?