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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Buick Enspire spied for the first time, loses concept's electric powertrain

About a year ago, Buick showed a high-performance electric crossover with wide, aggressive, curvy lines that was called the Buick Enspire. Now we have our first look at the production version. While it does seem to be styled like the crossover, it also seems to have lost its electric powertrain in favor of internal combustion. At the front of the crossover, we can clearly see it has the skinny, scowling headlights of the concept sitting high on the front fascia and flush with the hood. The main grille looks like it may be smaller, but it could also just be that the actual open section of the grille doesn't fill up the grille area of the fascia. In profile, the crossover has an attractive long nose, low roof and rising belt line. The rear shows the most change, as the rear pillars are much thicker, and the taillights don't appear to span the full width of the crossover. It's in the rear that we can also see the evidence that the Buick Enspire will actually be gasoline powered. Looking very closely under the rear bumper cover, we can see two exhaust tips turned to face the ground. Based on the size of the crossover, and the fact a Cadillac XT4 was being driven along with the prototype, the Enspire is probably using the XT4's platform, as well as its mechanical bits. That means it probably has a turbocharged 2.0-liter four-cylinder making 237 horsepower and 258 pound-feet of torque. Power will also probably go through a nine-speed automatic to either the front wheels or all four. This prototype looks to be pretty far along, so we'll probably see the production version in about a year. Considering the Enspire's size and likely powertrain, it may even replace the similar Buick Envision. And since the Envision is Buick's worst selling crossover (unless you count the Regal TourX as one), it would be ripe for replacement.

Junkyard Gem: 1964 Buick Special sedan

During the 1960s, the most mainstream possible vehicle for American streets was a GM-built sedan, either a full-sized B-Body or a mid-sized A-Body. These cars flew out of showrooms by the millions during the decade, and the angular 1964-1967 A-Bodies (including everything from the affordable six-cylinder Chevrolet Chevelle to the maniacal Pontiac GTO) remain sought-after by collectors to this day... provided that they're two-door hardtops. The post sedans just don't get much attention in 2018, and that's why this fairly solid 1964 Buick Special sedan didn't get rescued on its way to this sorry fate in California. Its final days before it washed up in this self-service wrecking yard, nestled between GM iron a third its age, some used-car lot failed to get $1,199 for this '64. The interior looks good, much better than what you'll see on most unrestored cars with better than a half-century on the calendar. If this car had been a Skylark two-door hardtop, its story would have had a happier ending. The decklid suffers from the kind of rust that California cars get when they sit outside for decades and the weatherstripping goes bad, and then someone at the junkyard pried it open to look for trunk goodies. There's likely to be more rust under the window trim, too. The engine was long gone by the time I got here, but it would have been a 225-cubic-inch V6 or a 300-cubic-inch V8 when new. The upscale 1964 Skylark was the same car, mechanically speaking, but it a more luxurious interior and snazzier body trim. The car that follows the fun anywhere... and above all, it's a Buick! Related Video: Featured Gallery Junked 1964 Buick Special sedan View 14 Photos Auto News Buick Automotive History Classics Sedan