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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Junkyard Gem: 1972 Buick Centurion Four-Door Hardtop

During the mid-to-late 1960s, General Motors made flashy, semi-sporty versions of each of its full-sized B-body cars. Oldsobile had the Delta 88 Royale, for example, while Pontiac offered the Grand Prix. The rakish big Buick of that period was the Wildcat, built through the 1970 model year. Just as the Wildcat shoved aside the Invicta, the Centurion appeared in 1971 to replace the Wildcat. Named after a famous 1956 concept car, production of the Centurion continued just through 1973. Just over 100,000 were built, and here's one of those rarities in a Colorado self-service boneyard. The Centurion was available as a hardtop coupe, a convertible, and a four-door hardtop sedan. It was at heart a LeSabre with a different grille and other cosmetic touches. Instead of the usual triple-shield Buick emblems, the Centurion got Roman-soldier badges. Perhaps the world's best-known Centurion is the '72 convertible driven by Kurt Russel's slimy-car-salesman character in the 1980 film, Used Cars. Kurt ends up selling his Centurion to a customer he "baited" from the rival lot across the street. In 1974, the Centurion was replaced by the LeSabre Luxus, a trim-level designation that Buick swiped from Opel. The only engine available in the 1971 and 1972 Centurion was Buick's 455-cubic-inch (7.5-liter) V8, renowned for its low-rpm torque. Power numbers for 1972 dropped considerably compared to 1971, mostly due to the switch from gross to net measurements that year; the base '72 Centurion 455 was rated at 225 horsepower and 360 pound-feet, while an optional higher-compression version with dual exhaust made 270 hp and 390 pound-feet. All Centurions came off the assembly line with three-speed automatic transmissions. For 1973, a Buick 350 (5.7-liter) V8 became standard Centurion equipment, with the 455 an extra-cost option. The original buyer of this Centurion probably regretted the single-digit fuel economy of the 455 when OPEC shut off the oil taps in October of 1973. Front Range Colorado isn't particularly rusty, but this car looks like it must have spent some time in a road-salty place like Wisconsin or Iowa. There isn't much left of the padded vinyl roof, standard equipment on all Centurion sedans and coupes. It would have been prohibitively expensive to make this car nice again, so here it sits. This radio played AM and 8-track tapes and cost $363 extra on a $4,508 car (that's $2,615 and $32,485 in inflation-adjusted 2022 dollars).

Kia leads J.D. Power's Vehicle Dependability Study for 2022

For the first year ever, Kia leads J.D. Power's annual Vehicle Dependability Study with a score of 145 problems per 100 vehicles. Buick (147) and Hyundai (148) round out the top three. The highest premium brand on the list is Genesis, with a score of 148. It's common for so-called "mass market" brands to lead this particular study, according to J.D. Power, as "premium" brands "typically incorporate more technology in their vehicles, which increases the likelihood for problems to occur" and aren't necessarily built to a higher standard that less-expensive brands. The highest-rated single nameplate is the Porsche 911. It's the third time out of the past four years and the second year in a row that Porsche's quintessential sports car has taken top honors. Porsche as a brand sits in seventh place (162) just behind Lexus (159) and ahead of Dodge (166). At the very bottom of the list is Land Rover with a dismal score of 284; the SUV specialist held the same unfortunate distinction on last year's list. Ram (266), Volvo (256), Alfa Romeo (245) and Acura (244) also performed poorly. The overall industry average score sits at 192 — mass market brands average a score of 190 while premium brands sit 14 points lower at 204. While Tesla is unofficially included in some of J.D. Power's results, the agency says the sample size it has access to for this study is too small to include. As has been the case for the past several years, infotainment systems dominate the list of problems reported by owners. Popular (or unpopular, depending on your point of view) complaints include built-in voice recognition (8.3 PP100), Android Auto/Apple CarPlay connectivity (5.4 PP100), built-in Bluetooth system (4.5 PP100), not enough power plugs/USB ports (4.2 PP100), navigation systems difficult to understand/use (3.7 PP100), touchscreen/display screen (3.6 PP100), and navigation system inaccurate/outdated map (3.6 PP100). While problems with the car's infotainment and technology packages are indeed bothersome, it's important to remember that such issues aren't usually leaving owners stranded with an immovable vehicle like a broken transmission or blown engine would. Culling infotainment complaints from the results would reduce the average problem-per-100-vehicle score by a staggering 51.9 points. The vehicles included in this study are from the 2019 model year. That means owners have had three years to get to know their cars and trucks. It's the 33rd year that J.D.