2014 Buick Enclave Premium on 2040-cars

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Buick, Lexus top J.D. Power survey, as vehicle service improves overall

Buick and Lexus returned to their customary place atop J.D. Power's scorecard of satisfaction with dealership service departments. In the Customer Service Index Study, out Thursday, Buick scored 860 on a 1,000-point scale for mass-market brands and has topped this ranking in three of the past four years. Lexus topped the list of luxury brands with a score of 874. Fiat and Land Rover were the bottom-dwellers in the two categories. Buick and Lexus also ranked highly in the research company's overall Vehicle Dependability Study rankings out recently. The customer experience at car dealerships has improved steadily, with the overall industry score rising in seven of the past eight years. And one statistic is particularly remarkable: 94 percent of customers say their car was fixed right the first time. The dominant area of difficulty in repairs seems to be infotainment systems. Only 80 percent of respondents said their stereo was fixed right the first time. And in last month's Vehicle Dependability Study, J.D. Power reported that infotainment systems were the most commonly reported vehicle issue, accounting for 22 percent of all problems reported, up 2 percent from the previous year. J.D. Power surveyed 70,000 customers for the Customer Service Index Study. For the Vehicle Dependability Study, it surveyed 35,186 first owners of 2014 model-year vehicles after three years of ownership. Below are charts for both the current study and the complementary overall brand dependability survey. Related video:

2024 Buick Envista Avenir Interior Review: A real winner from Buick

The 2024 Buick Envista is the first Buick product I’ve driven in recent history thatÂ’s kept me thinking about it for much longer after handing the keys back. Much of that credit is due to Buick pricing it so low, but itÂ’s not like there arenÂ’t other cheap cars out there. The difference, of course, is that the Envista is both affordable and a really good car at the same time. You can read about how effective the tiny and frugal 1.2-liter turbo engine is in our First Drive, or get the full download about the various trims in our Buying Guide, but here IÂ’m going to focus on its impressive interior in its most exemplary form. My test Envista pictured throughout is the Avenir trim, which is the top-shelf, priciest model, and yet it still only starts at $29,695. That feels like a steal in todayÂ’s ever-expensive car market given its size and level of equipment. So, whatÂ’s the catch?  First impressions are wildly positive when I settle into the AvenirÂ’s comfortable, heated leather seats and run my hands along the soft leather of the heated flat-bottom steering wheel. Then I check out whatÂ’s in front of me and notice the dual-screen layout housed cleanly in a single slab in the dash. The 11-inch touchscreen infotainment system is barebones as it gets from a software and user interface perspective, but that simplicity is somewhat refreshing. You get wireless Apple CarPlay/Android Auto, along with good enough hardware that everything runs fluidly and responds quickly to touches. The 8-inch digital instrument panel is verging on being too simplistic in favor of minimalism, though. Many of the typical gauges you might see in a cluster are instead tucked into a menu on the infotainment display, and customization of that cluster screen is similarly limited. ItÂ’s functional, but thereÂ’s room for improvement or at least customization. The Pebble Gray and black two-tone look of this Avenir model is rather dashing combined with the Cinnabar Metallic exterior paint, and “Avenir” being stitched into the headrests is an upper-class touch. Also appreciated is the soft dash in front of the passenger with pretty stitching and an intriguing crease-like pattern in the material. This carries through into the doors and the door armrests, which are also padded, something you donÂ’t get in the brutally hard doors of this carÂ’s platform mate, the Chevrolet Trax.

2020 Buick Encore GX First Drive | Bringing serenity to the subcompact market

With Buick seeing sales success in our crossover-crazed world, it’s no wonder the company is adding to its crossover lineup with the 2020 Buick Encore GX. It sits just above the existing Encore, and it offers more space and new turbocharged engines for just a bit more money. In fact, as it starts at just $900 more than the existing Encore and offers more power, space and fuel economy, itÂ’s unquestionably the Encore version to get when heading to your Buick dealer. But compared with other crossovers, the BuickÂ’s only real advantage is in its quietness, refined powertrain and upmarket badge. Otherwise it's a fine but unexceptional crossover. Powering the Encore GX is your choice of small turbocharged three-cylinder engines. The standard engine, available with every trim, is a 1.2-liter unit making 137 horsepower and 162 pound-feet of torque. ItÂ’s only able to be paired with a CVT and front-wheel drive. ItÂ’s also not the most efficient powertrain offering, returning 28 mpg in town, 31 on the highway, and 29 combined. The optional engine, available only on the upper two trims Select and Essence, is a 1.3-liter example making 155 horsepower and 174 pound-feet of torque. This engine can be paired with a CVT and front-wheel drive, or a nine-speed automatic transmission with all-wheel-drive. Also, because of efficiency boosters such as an offset crankshaft, electric oil pump, electric brake booster and electric turbo wastegate, itÂ’s the most efficient choice. With the CVT and front-wheel drive, the Encore GX manages 30 mpg in the city, 32 on the highway, and 31 combined. The all-wheel-drive version only gets 26 mpg in town, 29 on the highway and 28 combined. Our test car was an Encore GX with the 1.3-liter engine and the CVT, and on paper, itÂ’s the engine to go with. ItÂ’s more power with less fuel use. And while itÂ’s not the most powerful car in its segment, its torque is accessible throughout the rev band, so it never feels slow. Buick has done an excellent job keeping the engine quiet, either through powertrain refinement or through extensive sound deadening. YouÂ’ll never hear more than a faint growl from under the hood. The CVT is absolutely the transmission to choose, too. ItÂ’s amazingly smooth and unobtrusive. The revs are always kept low and thereÂ’s just enough variance in them that it doesnÂ’t feel like a rubber band. It responds fast to your right foot, too, so you arenÂ’t waiting for more rpm when needing to accelerate faster.