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Buick Envision aces IIHS crash tests

If you had any qualms about the safety of a Chinese-built car, set them aside. At least when it comes to the Buick Envision. The Insurance Institute for Highway Safety (IIHS) has tested the new GM crossover and it passed with flying colors. The Envision is the first Chinese-built Buick sold in the States, and it's also the first Chinese-built car the organization has ever tested. In what is an impressive feat for any new automobile, it earned the IIHS TOP SAFETY PICK+ rating. This means the crossover comes equipped with a forward collision warning system and earned "Good" marks in all types of collisions, including the difficult small overlap crash test. In addition to the forward collision warning system, an automatic emergency braking system is available on the Envision. Eleven other vehicles earned the TOP SAFETY PICK+ rating, including models from Volvo, Lincoln, Acura, Audi, Mercedes-Benz, Lexus and Infiniti. That's good company, and combined with a pleasant, if not world-beating, driving experience, should make the Envision a car worth consideration. Related Video:

GM warning 800,000 owners that their cars may need oil changes more frequently than they say

The days of changing your engine oil every 3,000 miles are long gone thanks to most cars having automatic oil monitoring systems, but about 800,000 General Motors vehicles apparently have incorrect monitoring software that is leading to premature engine component wear. According to Autoweek, certain 2010-2012 Buick LaCrosse, Regal, Chevrolet Equinox and GMC Terrain models equipped with 2.4-liter four-cylinder engines could be going too long in between oil changes resulting in a higher-than-normal number of warranty claims for the engine's balance chain. The balance chain links the balance shaft to the crankshaft, and a worn one can produce higher noise levels.
As a fix, GM dealers will be reprogramming the software for the monitors in an effort to reduce the interval between oil changes, which varies based on driving habits and conditions. Through February 2015, the software update will be done at no cost to vehicle owners, but since this is not a recall, after that point, it will be up to the discretion of dealers as to whether or not they will charge for the service. What isn't immediately clear is whether GM plans on giving assistance to out-of-warranty customers who are experiencing engine issues from the worn chain.

J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.