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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Watch this BMW take flight at Viru Rally

An E36 BMW 3 Series might be a good choice for a lot of purposes - a long road trip, a track day, rallycross, impressing your friends... but a full-on rally? It's rear-drive when the best rally machines are front- or all-wheel drive. But that didn't stop Pritt Koik and Alari-Uku Heldna from entering their stripped-out E36 in the Viru Rally in Estonia... or from getting some big air time when they did.
Fortunately the jump was not just caught on video... it was caught on video from three angles: two from the side of the rally stage and one from inside the cockpit. Check out all three below to see how this particular BMW got back into the aircraft business.

BMW 2 Series Active Tourer corners surprisingly flat on 'Ring

With seven seats and front-wheel drive, you might not expect the upcoming long-wheelbase version of the BMW 2 Series Active Tourer to live up to the Ultimate Driving Machine reputation that BMW has fostered over the years. But the latest spy clip from the Nürburgring suggests otherwise.
The Bavarian automaker has apparently been testing its new people mover on the Nordschleife, getting it ready to join the growing 2 Series family. And though it's wearing heavy camouflage, we can clearly see from the video below that it's cornering impressively flat - which bodes well for those who'll need to transport their expanding family but aren't prepared to give up on handling.