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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Recharge Wrap-up: BMW invests in Zirx, EV charging on National Mall

BMW i Ventures has invested in valet company Zirx. Zirx offers on-demand valet services in urban centers and other areas where parking can pose a challenge to drivers. Drivers use the Zirx app to mark their location, where an agent will pick up the car and park it and, if desired, refuel/recharge, wash or have other maintenance performed on the vehicle in the meantime. "BMW i Ventures provides equity financing to service providers it identifies as having high potential to make urban mobility smarter, more efficient and more flexible," says BMW i Ventures Managing Director Ulrich Quay. "With its combination of service and technology that makes it easier for drivers to park and take care of their cars, ZIRX has the potential to be a central component of on-demand services." Read more in the press release below. Tesla gets more Google searches in China and Norway than any other automaker. While Toyota searches dominate much of the rest of the world, Tesla is enjoying solid favor in Norway. While electric vehicles make up about a quarter of new car sales in the Scandinavian country, Tesla has had trouble getting a foothold in China. Perhaps the Google searches mean Chinese drivers could be warming up to the automaker. Read more from Gas2. Two EV charging stations have been installed at the National Mall in Washington, DC. Installed by the National Park Service, the stations – which cost $2 per hour to use – are located across from the National Museum of American History and from the National Air and Space Museum. "As the National Park Service prepares for its second century of service to the American people, we are committed to providing clean and green energy to promote a healthy environment," says the National Park Service Acting Superintendent Karen Cucurullo. Read more from NBC Washington. BMW i Ventures Makes Strategic Investment in ZIRX New investment helps fuel ZIRX's expansion into new markets and service offerings; company introduces ZIRX Enterprise SAN FRANCISCO and NEW YORK, Sept. 2, 2015 /PRNewswire/ -- BMW Group today announced a strategic investment in ZIRX under the company's venture capital entity, BMW i Ventures. An innovative on-demand parking and car services company built for drivers, ZIRX eliminates the frustration that drivers face in owning a car and parking in major urban markets like New York, Los Angeles, San Diego, San Francisco, Seattle and Washington D.C.

We'll finally see the BMW M2 in Detroit

Despite being unveiled in October, the world will finally get to meet the BMW M2 at the Detroit Auto Show. The entry-level M coupe brings 365 horsepower and 343 pound-feet of torque from the M TwinPower Turbo engine, as well as an active rear diff and lightweight components. We'll also get close-up looks at the intense exterior design, which seems to have opinion divided opinion concerning its front fascia. The X4 M40i will also storm Detroit, its inline-six M Performance TwinPower Turbo with 355 hp and 343 lb-ft is also making a world debut. This isn't a proper M version of the X4, but there's been heavy revision throughout the crossover-coupe, and it gets special 19-inch wheels to stand out. Elsewhere of note on the stand will be the 330e and 740e plug-in hybrids that we first met in Frankfurt, and the i8 with laser lighting. The press release below has more. BMW M2 AND BMW X4 M40i TO MAKE WORLD DEBUTS AT THE 2016 NORTH AMERICAN INTERNATIONAL AUTO SHOW IN DETROITAdditional Featured BMW Vehicles include: BMW 330e, BMW X1, BMW 7 Series and BMW i8, among others.18.12.2015 - The BMW M2 and X4 M40i will make their world debuts at the 2016 North American International Auto Show on Monday, January 11, at the BMW Stand at 10:05 a.m. in Detroit's COBO Center (One Washington Boulevard Detroit, MI 48226). In addition, BMW will feature the new, BMW X1, BMW 7 Series, the plug-in hybrid BMW 330e, the high-performance BMW i8 and the all-electric BMW i3 among other BMW models at the BMW Stand. English, German and Spanish speaking BMW representatives will be available for interviews throughout the day.Making its highly anticipated world debut, the 2016 BMW M2 features the renowned BMW M Performance complimented by a sleek interior and exterior design. A newly developed M TwinPower Turbo technology 3-liter, 6-cylinder engine produces 365 bHP and 343 lb-ft of torque, catapulting the high performance vehicle from 0-60 mph in 4.2 seconds. Inspired by its motorsport history and enhanced by BMW EfficientDynamics technology, the BMW M2 sets the pace in its segment when it comes to agility, driving feeling, directional stability, steering precision and controllability at the limit, without any compromise in everyday use. The 2016 BMW M2 will be available in US showrooms in spring 2016. Pricing will be announced shortly. BMW M2 Press Kit.The BMW X4 M40i also will make its world debut in Detroit.