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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Weekly Recap: Ford guns for 2016 Le Mans glory with new GT

On the eve of the 24 Hours of Le Mans, Ford confirmed it will return to the French endurance race in 2016 and campaign the new GT racecar 50 years after three GT40s swept the podium at the Circuit de la Sarthe. The factory will back a two-team, four-car effort that will compete in the World Endurance Championship and the Tudor United SportsCar Championship running cars operated by Chip Ganassi Racing with Felix Sabates. The GT racecar will make its track debut in January at the Rolex 24 at Daytona, and the driver lineup will be announced later. "But rest assured, there's quite a line forming out the door," Ganassi said at the announcement. The GT is the modern successor to the iconic GT40, which won Le Mans four straight years from 1966-1969. The racecar is a rolling testbed of Ford's latest technologies, including a powerful twin-turbo EcoBoost V6. The car also makes extensive use of carbon-fiber pieces and advanced aerodynamics. Ford tapped Multimatic Motorsports of Canada and Roush Yates Engines to aid in the development of the GT racer. The road-going version, which was revealed in January at the Detroit Auto Show, is also set to launch next year. It caps Ford's growing performance lineup, and the company has ambitious plans to launch more than 12 new sporty models by 2020, including hot metal like the Focus RS, F-150 Raptor, and Shelby GT350R. The GT embodies Ford's best tech, but news of its return to Le Mans immediately conjured images of the company's fierce rivalry in the 1960s with Ferrari and intense competition with Porsche. "When the GT40 competed at Le Mans in the 1960s, Henry Ford II sought to prove Ford could beat endurance racing's most legendary manufacturers," Ford executive chairman Bill Ford said in a statement. "We are still extremely proud of having won this iconic race four times in a row, and that same spirit that drove the innovation behind the first Ford GT still drives us today." Ford is going back to Le Mans. Somewhere, Hank the Deuce must be smiling. OTHER NEWS & NOTES 2016 BMW 7 Series arrives in the fall BMW revealed the sixth generation of its flagship 7 Series this week, which will start at $81,300 when it launches in the United States this fall. BMW is billing it as the roomiest 7 Series ever, and it measures 206.6 inches in length.

BMW considering M7 and luxurious 9 Series

BMW just recently rolled out its new flagship 7 Series sedan. It didn't take long for it to introduce not one, but two performance versions as well. But what we've seen until now could only be the start as the Bavarian automaker looks to close the gap between the 7 and the Rolls-Royce Ghost. What you're looking at above appears to be a prototype testing components for a potentially forthcoming M7 – which is something that BMW has never offered before. It's packing what look like enormous, cross-drilled brakes – just the kind of thing an M-fettled 7 would need to keep its mass and momentum in check. It was seen running around with an M5 and X6 M, suggesting that it's the performance division that's playing around with this big sedan for the first time. An M7 would have to pack some serious punch, considering what's already on offer. Both the Alpina B7 (4.4-liter V8) and M760Li (6.6-liter V12) each offer 600 twin-turbocharged horsepower and 590 pound-feet of torque driving to all four wheels, capable of hitting 60 mph in the threes. The full M version, then, might need a good 650 hp or more, which would put it out in front of everything else – including the Audi S8 Plus (605 hp) and Mercedes-AMG S65 (621 hp). Even with all that performance and clout, however, the M7 might still not be enough for BMW to close that $200k gap to the bottom of the Rolls-Royce range. That's why it could roll out an even more luxurious and completely separate model, potentially called the 9 Series. The new uber-luxe sedan would take on the Mercedes-Maybach S600 that's proven particularly popular in China, where Automotive News notes that Benz sells half of all the S-Class models it makes. Since they're mostly chauffeur-driven through crowded streets, upscale customers there care less about BMW's traditional focus on handling dynamics and more about comfort. And with the government cracking down on corruption, they've also reportedly been eschewing overt symbols of wealth – like the Spirit of Ecstasy hood ornament, for example. We could expect the 9 Series, then, to offer even more rear-seat legroom than the 7, and be more oriented towards comfort than performance. Related Video: