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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

BMW i8 crushed by cement truck will break your heart

When a car like a BMW i8 is totaled, it's the end of not just a superb machine, but also a work of art. In a scene reminiscent of a Wile E. Coyote cartoon, a cement truck flattened one of the luxury hybrid coupes on an offramp in Newport Beach, CA on Thursday. According to California Highway Patrol, the trouble started when a large gardening truck hit a cement truck on highway 73, OCRegister reported. The impact caused the cement truck to tip over into southbound Newport Coast Drive lanes. It just so happens that a $135,000 i8 was underneath it. Three people were severely injured in the crash, one critically. All were taken to area hospitals and are recovering from their injuries. The fact that the driver and passengers survived such a catastrophic crash is a testament to the i8's safety. The carbon-fiber body and aluminum chassis held up remarkably well under such an intense crash. For those of you who find this sight too terrible to behold, check out the video below for some happier times with the i8. Related Video: News Source: OCRegister Government/Legal Green BMW Fuel Efficiency Green Driving Coupe Hybrid Lightweight Vehicles viral video California i8

BMW's Quandt family in hot water over Merkel campaign contributions

The mysterious and elusive Quandt family is in hot water again, nearly two years after its Nazi connections during World War II were exposed. The German family's patriarch, Herbert Quandt, nearly single-handedly saved BMW from being bought out by Daimler-Benz in 1959. Now, three living family members own nearly half of the German brand, and stand accused of buying votes with donations to the party of German Chancellor Angela Merkel, mere days ahead of a European Union vote that would cap vehicle emissions.
Merkel's conservative Christian Democratic Union accepted three donations, one from each shareholding member of the Quandt family.
Merkel's conservative Christian Democratic Union accepted three donations, one from each shareholding member of the Quandt family, totaling 690,000 euros ($935,000), on October 9. The CDU, for what it's worth, claim the donations weren't related to any political decisions and that the family have been donors for years. A Quandt family spokesperson, meanwhile, said that the family had been waiting for Germany's September 22 elections to pass before making a large contribution to the CDU.