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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Audi's next S7 spotted sporting Prologue-inspired nose

Our spy photographers caught the next-generation S7 testing at the Nurburgring, and this newest version, while still retaining the S7's hatchback profile, updates it with design cues from the Prologue concept. The front is the most distinctly updated part of the car, and pulls the most from the concept. The grille has been widened and given more defined corners that exaggerate the hexagonal shape. The headlights have been slimmed down and are more in line with the grille. These changes give the front of the new S7 a lower, wider look than its predecessor. Speaking of grilles, we also spot a heat exchanger tucked inside the grille opening on the left corner. We're not sure if this is an intercooler, an additional radiator or perhaps an oil cooler, but clearly something needed a bit more airflow. We don't really have any indications of what powertrain the new version will have, but it will probably have a higher output than the current 450-horsepower S7. Moving around to the back, the much-loved arching hatchback profile drops to a revised tail. The taillights, like the headlights, are more slender than they used to be, and they also appear to have been stretched closer to the center of the rear fascia. The base of the hatchback opening appears to have been widened as well. This doesn't have much of an effect on style, but it should make it easier to load cargo into the S7 and its stablemates. As for when we'll see this new hatch revealed, we're not sure. But this prototype looks close to production-ready, so we could see a debut soon, perhaps sometime next year. Related Video: Featured Gallery 2018 Audi S7 spy photos View 19 Photos Image Credit: CarPix Spy Photos Audi Hatchback Luxury Performance audi s7

Audi A6 gets styling, powertrain tweaks

The Audi A6 is already a fairly handsome, German luxury sedan, but the whole range is receiving some styling updates in Europe this fall. Audi's US arm would not directly confirm which of these updates will be coming to America, instead just telling us that an updated A6 will be coming next year.
On the outside, the tweaks are fairly minor. The company's single-frame grille, which shows up throughout the model lineup, gets some very subtle styling changes, and the lower bumper and its air intakes are also reshaped. More obviously, the headlights have a new form with the LED running lights cutting through them in roughly the shape of a T, as opposed to outlining them, as before. A similar shape is also used for the updated taillights, and there are now rectangular exhaust outlets around back, as well. In profile, the side sills also get a harder crease toward the rear of the sedan.
Inside, things are kept generally the same, as well. There's a new Flint Gray interior color for the A6 and Salsa Red for the S6. But the biggest change is a power-retracting eight-inch infotainment system using the Nvidia Tegra 30 graphics chip. The optional night vision assist system is also improved with new functions, according to Audi.