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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Audi A3 E-Tron starts at $38,825

Audi has announced the pricing for the new A3 E-Tron plug-in hybrid, listing the five-door's base price at $38,825. Adding the mid-range Premium Plus elevates the price to $42,925, while the top-of-the-line Prestige will demand $47,725. Of course, like so many hybrids the A3 e-tron's price is not so simply explained. The PHEV will likely be eligible for a $4,168 federal tax credit, while additional state tax credits are also available depending on where you live. And, if Audi's announcement isn't exciting enough for fuel-sippers across the country, we have another piece of good news – the A3 e-tron's configurator is live. While it's no different than any of Audi's other online configurators, potential owners can get a great rundown of the A3 E-Tron's entire options sheet. There's the usual array of options ranging from an MMI package on the base model, to a Technology Package on the mid-grade model, and a Sport Pack on the Prestige trim. With just a bit of fiddling – and while staying out of the accessories catalog – we were able to run the A3 E-Tron's price up to $49,025. That's just shy of what the car starts at in Germany. You can check out the official press release on the E-tron MSRP announcement below, or just head over to Audi's US consumer website and have a go with the configurator. Audi of America announces pricing for the electrified 2016 Audi A3 Sportback e-tron August 05, 2015 | HERNDON, Virginia The A3 Sportback e-tron plug-in hybrid is the first step towards an electrified future for Audi, combining a premium driving experience with the efficiency of an electric motor. The effective cost to buyers nationwide can be even lower with applicable federal and state incentive and tax credits. Vehicle is the first of many Audi e-tron models to come to the U.S. Audi announced U.S. prices for the all-new 2016 A3 Sportback e-tron® will begin at $37,900, and purchasing customers may qualify for applicable state and federal incentives and tax credits. As the first electrified Audi sold in the U.S., the plug-in hybrid electric A3 Sportback e-tron combines efficiency, innovative technology and performance for a premium driving experience. The A3 Sportback e-tron provides a comprehensive approach to sustainable mobility by combining the benefits of a hybrid with all-electric range. It is a package that makes the A3 Sportback e-tron a versatile choice for the full array of daily commuting challenges, some of which can be handled on battery power alone.

Forza 5 documents bringing Audi R18 E-Tron and Le Mans to game

Forza Motorsport 5 is set to come out on November 22 alongside the all-new Xbox One. As part of the launch lineup for a big new system, it shouldn't be a shock that Turn 10 Studios, the maker of the Forza series is going all out in promoting its new game. That's meant making interesting partnerships, like the one it enjoys with Top Gear.
Perhaps a less talked about alliance is between Audi and Turn 10. It's put on full display here, though, as Turn 10 documents the process of building Forza Motorsport 5 alongside Audi's quest at Le Mans, with both sides talking about what it takes to make a game and racing team work (they aren't as different as you might think).
There's also quite a bit of Le Mans and Audi-specific content coming with FM5. As with previous iterations of Forza Motorsport, gamers will have access to both the old and new Circuit de la Sarthe (the most notable difference between the two being the presence of Chicanes on the Mulsanne Straight). Audi will also be volunteering several of its vehicles for the new title, ranging from racers like the R18 e-tron Quattro and Audi Sport R8 to production rockets like the 2013 R8 V10 plus, 2006 RS4 and the 1983 Sport Quattro.