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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

How does a 600-HP Audi RS6 Avant Plus sound to you?

The 2013 Audi RS6 Avant was announced back in December with a twin-turbo V8 cranking out 560 horsepower, but Car is reporting that this badass grocery getter could get even more power with a new Plus model. In a conversation with Car, Stephan Reil, Audi's top guy at its Quattro GmbH division, told the magazine that the RS6 Avant Plus would produce around 600 horsepower, and it sounds like there is a growing family of RS Plus models being planned as well.
Aside from the more powerful engine, the specifics of the RS6 Avant Plus are unknown, but we'd suspect some weight-savings measures and updated features for improved handling. Like recent RS Plus models such as the TT RS Plus and R8 Plus, the RS6 Avant Plus will not be a limited-production unit when it goes on sale (most likely for the 2014 model year).

New Tesla, McLaren, and Ferrari models added to Takata recall list

UPDATE: A McLaren spokesperson confirmed to Autoblog that "a number" of McLaren models in the US, Japan, and South Korea will be recalled to fix non-dessicated airbag inflators. However, the recall only affects passenger airbags, as all driver's-side inflators use a different technology and are not affected. The timeline is still being determined. It's been more than two and a half years since the Takata airbag recall first made waves. Despite knowing which airbags were at fault and the exact cause of the failure, manufacturers like Audi, Ferrari, McLaren, and Tesla have been building and selling cars with defective airbags. Although it takes several years for the airbag to degrade to the point of failure, all of these new cars will eventually have to be recalled for replacements. It appears that time has come, as the National Highway Traffic Safety Administration has now issued a recall on some of these new models. Models from Tesla and McLaren have been added to NHTSA's recall list for the first time. Tesla is recalling every 2012 - 2016 Model S while McLaren is bringing back every model it's made since relaunching its road-car business in 2012. Not even the P1 is free from failure. Other automakers have expanded their affected-vehicle list. All of Ferrari's 2016 - 2017 lineup now falls under the recall and joins a number of previously recalled models, while Audi is recalling the 2017 R8. Since the recall started, dozens of automakers have recalled millions of affected cars to replace potentially fatal and highly flawed airbags that can deploy bits of metal at occupants. Eleven deaths in the United States are directly related to the faulty airbags. Before the recall, Takata held a sizable share of the airbag market. When the failures began to occur, some automakers were left with no alternative suppliers. As it takes a few years for the airbags to fail, automakers without other options faced a choice: they could either build cars that would be recalled in the future or stop building cars altogether until a secondary supplier could be found. These recalls seem to be happening so frequently that owners may not know what to do or where to check to see if their car is potentially affected. NHTSA is keeping a comprehensive list of all affected models. Their website can help owners determine if they have a potentially problematic airbag installed and the steps to take to replace it.