1988 Alfa Romeo Spider Graduate on 2040-cars

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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Get lost in Evo's sublime 2013 Car of the Year testing

Every year Evo stages its Car of the Year test, bringing the best performance cars in the world to one location for an epic shootout. This year the magazine pitted eight CotY finalists against each other on Route Napoleon in Southern France - Evo claims it's the "best road in the world" - and then proceeded to nitpick the smallest of faults on each car until the winner could be named. You see, this year's lineup of machines was just so good that only one car obviously wasn't CotY material from the get-go. Can you guess which one judging from the list below?
- Aston Martin V12 Vantage S
- Audi R8 V10 Plus

Alfa Romeo Giulia gets top safety award from IIHS

The Insurance Institute for Highway Safety has awarded a Top Safety Pick+ rating, its highest award, to the 2017 Alfa Romeo Giulia midsize luxury sedan — but with a caveat. The Giulia must have been built after May of this year, when the car's front-end structure was improved and the door hinge pillar and door sill were reinforced, among other changes. Vehicles that earn the IIHS's Top Safety Pick+ must achieve good ratings in all five crash tests — small overlap front, moderate overlap front, side, roof strength and head restraints — an advanced or superior rating in front crash prevention and and acceptable or good rating for headlights. The Giulia's optional front crash prevention system earned a superior rating after it avoided a crash in the 12 mph track test and reduced its impact speed by an average 24 mph in the 25 mph test. The car's optional curve-adaptive headlights earned a good rating, while the base headlights rated poor. It joins 2017 versions of the Lexus ES 350, Audi A3 and A4, Volvo S60 and V60, and BMW 2 series and 3 series, as Top Safety Pick+ awardees for its segment. You can read our First Drive review of the Giulia here. Featured Gallery 2017 Alfa Romeo Giulia Ti Lusso View 26 Photos Alfa Romeo Luxury Sedan crash test alfa romeo giulia