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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Alfa Romeo Stelvio CUV to debut at 2016 LA Auto Show

America loves crossovers. Alfa Romeo wants to succeed in America. So it only makes sense that the troubled Italian automaker will introduce its first ever CUV on American soil. That's per a report from Australia's Motoring, which claims we'll clap eyes on the Stelvio for the first time this November in Los Angeles. The news was announced by Alfa Romeo and Maserati boss Harald Wester, who said it'd be a late fall debut, according to Motoring. That almost certainly means the mid-November to-do in LA. "We will have an additional product in the [CUV] segment with the new Alfa, to be presented in late Autumn this year, and for the time being there are no plans for Maserati to further extend our range downwards in the more compact SUV segment," Wester told Motoring. The Stelvio – the name was confirmed by FCA boss Sergio Marchionne last month and comes from the iconic Italian pass and the snaking road attached to it – will be based on the Giulia's rear-wheel-drive platform, and will be offered in both two- and four-wheel drive versions. Like the Giulia, there will be both four- and six-cylinder options, which according to the Aussies will include a high-performance Quadrifoglio Verde model. Related Video:

Lazzarini dreams up Ferrari-powered, Hennessey-tuned Alfa Romeo 4C

If there are any two firms you could count on to shoehorn a Ferrari V8 into the back of an Alfa Romeo 4C, they would almost certainly be Lazzarini Design and Hennessey Performance. The former already dreamt up doing the same with a Fiat 500, and the latter has been shattering records with a similar conversion performed on a Lotus Elise to turn it into the Venom GT. What you see here is their lovechild. Designed by Lazzarini and enhanced by Hennessey, the 4C Definitiva does – at least in theory – what Maserati was not prepared to do: shoehorn a Ferrari-sourced V8 engine into the back of Alfa's nimble little sports car. The powerplant is borrowed from the Ferrari 458 Italia and tuned by Hennessey to produce a claimed 738 horsepower and 532 pound-feet of torque. In a package weighing just 2,100 pounds, that's said to be enough to propel Frankenstein's four-wheeled monster to 60 miles per hour in a scant 2.5 seconds and across the quarter-mile in 9.5 seconds at 137 mph. Those are LaFerrari levels of performance. As you can see, the engine transplant calls for a widened rear track, and is accompanied by more aggressive aero as well. Of course, the design may be little more than an idea at the moment, but Lazzarini is apparently looking for customers to commission the first examples, at a reported price of 260,000 euros, which is about five times the going rate for a stock 4C and more than Ferrari gets for the 458 Speciale. Whether it's worth that much is one question. Whether Lazzarini and Hennessey could actually deliver on the promise is an even bigger one. Featured Gallery Alfa Romeo 4C Definitiva by Lazzarini Design View 10 Photos News Source: Lazzarini Design Aftermarket Alfa Romeo Coupe Concept Cars Supercars Hennessey alfa romeo 4c alfa 4c