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Fiat Chrysler taps Amazon, Shell execs to fill roles

MILAN — Fiat Chrysler Automobiles is tapping executives from Amazon and Shell Oil Company with previous automotive industry experience to fill its ranks. CEO Mike Manley said in a letter to employees Thursday that Mark Stewart would join FCA as chief operating officer of North America from Amazon, "a company known for its culture of innovation, and obsession with delivering incredible value to customers." At Amazon, Stewart led teams focused on advanced robotics, artificial intelligence and automation methods. He previously was COO of ZF TRW automotive components supplier. Niel Golightly was named head of global communications. He was most recently Shell's vice president for external relations in North and South America, with a focus on reputation, brand and stakeholder engagement beyond communication strategies. He previously held roles at Ford Motor Company. Related Video: Image Credit: REUTERS/Rebecca Cook Hirings/Firings/Layoffs Alfa Romeo Chrysler Dodge Fiat Jeep RAM FCA Amazon shell Mike Manley

Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Abarth Classiche 1300 OT revives the Alfa Romeo 4C for one last hurrah

The Alfa Romeo 4C is back from the dead. Well, at least partially. This Abarth Classiche 1300 OT doesn’t wear an Alfa Romeo badge, but itÂ’s effectively a re-bodied and re-jiggered 4C built with an eye to the past. Limited to only five examples, the Classiche 1300 OT is part of StellantisÂ’ “Reloaded by Creators” project that aims to reinterpret beloved cars of its past in a modern form. This time, the model is the Fiat-Abarth OT 1300 race car from 1965. WeÂ’ll put new and old side-by-side below for you to critique how Abarth did. One of the original carÂ’s most distinctive features was the big periscope atop the roof meant to cool the cabin while racing, and Abarth made a small attempt at recreating it with a little scoop atop the roof. Its hood features a scoop that looks a little like the originalÂ’s, and you can see similar inspiration found for its rear taillghts. All that said, this re-body job doesnÂ’t really go far enough to make you forget itÂ’s actually just an Alfa Romeo 4C underneath. You may recall a similar attempt made a few years ago with the Abarth 1000 SP that used the same formula, but instead was based on the 4C Spider. Technical details are practically non-existent for this new Classiche 1300 OT, but we suspect itÂ’s powered by the same 1.7-liter turbocharged four-cylinder as the 4C was and cracks off shifts via a six-speed dual-clutch gearbox. We donÂ’t know the curb weight, but Abarth says all of its body is now made of carbon fiber, so itÂ’s likely to be even lighter than the standard 4C. If weÂ’re lucky, Abarth has done some re-tuning of the powertrain and suspension to differentiate how it drives compared to the 4C. And if you want one of these creations, Abarth says ordering is open now, but remember, only five are ever going to be built.