Pignataro Volkswagen / Marysville, Washington
Rating: ★★
Auto Repair & Service, Automobile Detailing, Automobile Customizing
Address: 10633 Evergreen Way, Marysville
Postal code: 98204
Phone: (425) 348-3141
Quality Automotive Parts, Service and Repairs.
We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle maintenance, service & repair. Feel free to call or come by our location anytime.
Reviews:
Fantastic service
Our family has purchased three VW`s from Pignataro. Both the sales and service departments have always been honest, helpful and friendly. Any time we walk in the dealership the employees go out of their way to make sure we are taken care of. The service guys are friendly and efficient, the prices are competitive and the work is always top notch. Thanks guys, you`re the best!
iwasthinkin / 9/9/2010
disappointed
i leased my jetta from pignataro 2 yrs ago. i explained that i am on a VERY tight budget and needed a reliable vehicle that required little maintenance. i was ensured that the jetta was the car for me.
now 2 short years later and 5 months before my lease is up- i need new rear brakes. les schwab told me that one of my calipers was sticking- causing the brake pad to wear down more than normal. this should be ... view morecovered under my warranty. they recommended i have it checked out by volkswagen.
i called pignataro. i was told it would be a charge of $100 to diagnosis the problem. (uh- les schwab just did that for free.) it was worth it if my brake repair was covered under the warranty. of course- pignataro determined it wasn?ˆ™t the calipar sticking. $380 for new rear brakes. on top of that they determined that my front tire tread was unsafe and that my tires needed to be rotated asap. ($25. something else les schwab does for free.) i also need a front end alignment. wow.
so- 2 years into my lease, with 5 months to go-- i replaced the rear brakes (no way to prove it was the caliper- had to take their word...) and am driving on un-rotated and unsafe tires because although pignataro already had 2 of my tires off and it would have only taken 15 minutes of their time-- they wouldn?ˆ™t throw it into the $380 i was already paying.
thank you for the fantastic service- and caring for my safety and well being pignataro. (sarcasm)
you will NOT have my business in the future. only 5 months to go.
now 2 short years later and 5 months before my lease is up- i need new rear brakes. les schwab told me that one of my calipers was sticking- causing the brake pad to wear down more than normal. this should be ... view morecovered under my warranty. they recommended i have it checked out by volkswagen.
i called pignataro. i was told it would be a charge of $100 to diagnosis the problem. (uh- les schwab just did that for free.) it was worth it if my brake repair was covered under the warranty. of course- pignataro determined it wasn?ˆ™t the calipar sticking. $380 for new rear brakes. on top of that they determined that my front tire tread was unsafe and that my tires needed to be rotated asap. ($25. something else les schwab does for free.) i also need a front end alignment. wow.
so- 2 years into my lease, with 5 months to go-- i replaced the rear brakes (no way to prove it was the caliper- had to take their word...) and am driving on un-rotated and unsafe tires because although pignataro already had 2 of my tires off and it would have only taken 15 minutes of their time-- they wouldn?ˆ™t throw it into the $380 i was already paying.
thank you for the fantastic service- and caring for my safety and well being pignataro. (sarcasm)
you will NOT have my business in the future. only 5 months to go.
mindylea / 7/4/2010
Great Service
I have owned 2 VAG vehicles and the service on both cars was great. Though I`m not always in and out on the same day, a loaner or rental car is arranged for me. I trust this dealership is honest and will take care of my cars. I wouldn`t go to any other dealership. Service staff is always friendly and fun.
Kellbell / 6/25/2010
Slow Service Department
Driving home on a Thursday evening, the engine light on my wife`s Passat went on (second time in the 1 1/2 years we`ve owned it). The first time we encountered this problem, it was towed to Campbell-Nelson and they had it diagnosed and fixed and ready to drive home, all in the same day. So this time, I called VW Roadside Assistance to come get it and they told us they`d take it to the nearest dealership to be looke... view mored at which happened to be Pignataro.
Our car was towed early Friday morning and we called ahead to let them know it was coming. I was told that they`d take a look at it, and at the very least, call us and let us know what the problem was. Toward the end of the day I still hadn`t heard from them so gave them a call. They acted like it was no big deal that they hadn`t looked at it yet. I was polite and asked them again, ""When will you be looking at it?"" They replied that they were closed on Sunday but had a skeleton crew working Saturday and that even though it wasn`t normally done, he`d go ahead and have someone look at it for us on Saturday - like he was doing us a favor.
So Saturday morning my wife called them just to make sure they were true to their word since they lied to us on Friday. She received the same response - they would look at it today (Saturday) and call us and let us know what is wrong. We are normally a two car family and can manage with only one - but my wife is 8 months pregnant and with all the DR appointments and everything, a second car really helps us out.
It is now Monday morning and I am curious to see what the Pignataro service crew has up their sleeves today....
Our car was towed early Friday morning and we called ahead to let them know it was coming. I was told that they`d take a look at it, and at the very least, call us and let us know what the problem was. Toward the end of the day I still hadn`t heard from them so gave them a call. They acted like it was no big deal that they hadn`t looked at it yet. I was polite and asked them again, ""When will you be looking at it?"" They replied that they were closed on Sunday but had a skeleton crew working Saturday and that even though it wasn`t normally done, he`d go ahead and have someone look at it for us on Saturday - like he was doing us a favor.
So Saturday morning my wife called them just to make sure they were true to their word since they lied to us on Friday. She received the same response - they would look at it today (Saturday) and call us and let us know what is wrong. We are normally a two car family and can manage with only one - but my wife is 8 months pregnant and with all the DR appointments and everything, a second car really helps us out.
It is now Monday morning and I am curious to see what the Pignataro service crew has up their sleeves today....
GarMoMa / 7/14/2008
money grabbers
daughter and son-in-law just traded in for a new jetta. that old saying ""white man speaks with forked tongue"" definitely applies to this dealership. please make note that pignataro starts with the 3 letters...pig-and we all know that pigs have a reputation for gluttony.
would have been more straight up in the sales manager would have worn a mask-then there is now question you are being robbed!
avoid this dea... view morelership like the plague!!!
would have been more straight up in the sales manager would have worn a mask-then there is now question you are being robbed!
avoid this dea... view morelership like the plague!!!
dadykinns / 6/13/2008
worst thing I ever did!!!!!!
Service was good on Erik`s part, but short of that it was terrible the wheel of my new car almost fell off, not to mention the warranty work that they sent to have done was not....and no one checked when it came back, so I was out for a week getting the stuff fixed that should have been done, oh yea the loner they gave me got broken into and I had to pay $250 to fix it. Never will I set foot in that place let alone s... view moreend someone there....Run....Fast....seriously.
Tyrusparker / 6/9/2008
As Bad as it Gets!
Dishonest, say anything to make a sale, still using old sales tactics to force you to buy, sleazy, slick, over bearing sales staff!
Putting $2000 above sticker as NW Adjustment - this is just a way to get more money out of you.
Just go to Carter VW they told me without even asking they make $1300 at the sticker price which I respected the honesty - that amount is fair given the overhead and the man`s ... view morecommission. No Haggle - No hasstle!
Putting $2000 above sticker as NW Adjustment - this is just a way to get more money out of you.
Just go to Carter VW they told me without even asking they make $1300 at the sticker price which I respected the honesty - that amount is fair given the overhead and the man`s ... view morecommission. No Haggle - No hasstle!
medover / 3/29/2007
Never Again!
I bought a used VW Jetta. Definitely your typical car salespeople -- high pressure, willing to say anything to sell you a car. At one point, the salesman said that they wouldn`t sell me an extended warranty, but if the car had any problems in the next week or two I could just bring it in. The car had two problems within a week. The first was a small bulb that they gave me a huge hassle about, but finally fixed. ... view moreThe second was a larger problem. At this point, the salespeople wouldn`t even talk to me. I had to go through their service dept. Was quoted $175 and the price magically increased to $225 because of ""gaskets."" NEVER AGAIN!
toughguytrav / 3/3/2006
User review by rossbaloo
Intenet team is inexperienced, slow to respond, and lack customer service skills; when visiting dealership, expect to be treated poorly. I was working with internet sales manager who assured me via phone that she could meet my expectations in terms of price and vehicle, who insisted I come in at scheduled time, and who, when I arrived, was eating lunch, had no paperwork ready, and flat out refused to work towards th... view moree payment amount she assured me she could reach when talking to me over the phone. Additionally, retail price of car presented to me before payment options, was significantly higher than msrp on VW`s website, and the average selling price for this area from car sites. Very unsatisfactory experience, which could have been avoided by good salesperson.
rossbaloo / 11/20/2005
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