Brown`s Volkswagen / Mechanicsville, Virginia

Rating: ★

New Car Dealers, Used Car Dealers

Address: 10501 Midlothian Tpke, Mechanicsville

Postal code: 23235

Phone: (888) 443-9634

We Guarantee The Lowest Total Tire Price! On The Rim & Out The Door?® Pricing. The No Hassle Buying Experience.

On The Rim & Out The Door?® is our revolutionary pricing policy. A traditional tire dealers tire prices do not include installation. On average, this costs $68 extra on a set of four tires. We include all necessary installation services in our tire prices. This includes: Mounting & Balancing, Valve Stems, Tire disposal, Transfer of the tire pressure monitoring system (a safety feature on newer vehicles), Alignment Check, Free Lifetime Rotations and our 30 day price and ride guarantee. Each day we shop our competitor?ˆ™s stores and, if necessary, we?ˆ™ll adjust our prices to insure they are the lowest TOTAL prices in the area. Product for product, quality for quality, service for service. If you find a better price on tires or automotive service, we guarantee to beat the competitor`s price before you buy. If, within 30 days of your purchase, you find the exact same tire or automotive service`s TOTAL price advertised for less than ours, we?ˆ™ll refund the difference.

Reviews:

We bought a used VW in March. The sales men were all dressed sloppily and weren`t welcoming or professional. The finance rep told me I have no credit score. I told him I do, and it is the higher of the two (my husband and myself). I told him he incorrectly typed my SSN. He refused to input it again in my presence. That night I pulled my credit score on all three bureaus and there my score was, and still the higher of... view more the two. He got quiet and short when we refused the warranty, which was the same amount as our used car!! Well, only 33.4 miles into driving it, the check engine light came on. 40 miles into driving it the front passenger side wheel wobbled upon accelerating. I was so mad, as I bought this vehicle to transport my two kids (who are both under two). I took it to a local mechanic as I did not trust VW. $2700 later, we have a safe vehicle. The mechanic said they did such poor work, with extremely cheap parts, "fixing" all the things that VW said they replaced or fixed, that VW caused to much more damage to the vehicle. The wheel was very loose, and unsafe. Leaks everywhere. Replaced so many other things. So disappointed. I should have known just by their disheveled appearances and lack of service that I was buying a lemon. Just so thankful my kids were not harmed while I was driving it. STAY AWAY from this dealership!!!!!

Ziggy52 / 5/18/2013

Customer Service/Service Department

It`s very, very sad when someone spends thousands of dollar at Brown`s Jaguar and get treated like a child. I was shock when my son told me that someone in the Service Department threated him with bodily harm, apology and then lie to law enforement. I hope everyone reading this email think about how you would like to be treated when you spend your money. We all know that repairs on a Jaguar is not cheap, so if you... view morer company does not fix a repair properly, then it costly to the owner. If Brown`s Jaguar was not responsible for the damage, then you will jump to being defensive about it. I hope you all learn to treat your hard working customer with respect, regardless the time you have worked on a Jaguar car and the experience. Everyone can make a mistake, but owning up to it means being a big person.

Traylor / 5/7/2008