Grapevine Dodge Chrysler Jeep / Westlake, Texas

Rating: ★★

8 years in Business

New Car Dealers, Used Car Dealers

Address: 2601 William D Tate Ave, Westlake

Postal code: 76051

Phone: (817) 410-7500

New Car Dealers, Used Car Dealers

discover, master card, visa, cash, check, debit

Mon - Fri 8:30 am - 8:00 pmSat 8:30 am - 7:00 pm

Chrysler, Dodge, Jeep, Pennzoil, Ram, Sebring

(361) 574-8568(817) 756-7294

English

Don`t go here. Go on up the road to buy a Jeep or Dodge. I stopped one morning at 7:15 to ask the service department to change my bulb in my rear brake light so that I wouldn`t get rear-ended or stopped by a policeman. He told me it would be at least a two hour wait!! Really?? To pop in a new light bulb? I explained that my husband was out of town & I really didn`t feel safe driving like that . He didn`t c... view moreare. It`s the 2nd time I have had trouble there recently. I went to O`Reilly and had a new bulb in 2 minutes - not 2 hours! O`Reilly does not stand to gain much for helping me. They are just helpful, nice people. Grapevine Jeep just lost a sell of a brand new 2014 Jeep Grand Cherokee Limited. I am on my 3rd Jeep Grand Cherokee and I`m ready for number 4. I will be going on up the road to Moritz Jeep. Thanks for nothing Grapevine Jeep! My business nor my safety were important enough to you for someone to spend a couple of minutes on me. The nerd with the clip board could have done it. I almost could have done it myself, but didn`t know how to get that big ol` tail light cover off. Pitiful service.

bright1167 / 7/12/2013

These people are extremely rude and practice questonable tactics when selling cars. I would not do business with these people if they were the last dealership on the face of the earth.

Chucky2013 / 3/12/2013

Chucky2013 / 3/12/2013

Your credit information is at risk of being shown to other customers!!! Do not waste your time here. This place should be shut down. I have never seen such unprofessional, and quite possibly, illegal, behavior in a car dealership in my life. If I could have given it less than one star, I would have. The only good thing at this dealership was our salesman, James. He seemed very nice and professional. However, shortly ... view moreafter arriving, we heard what we thought were a couple of guys joking around. But when the curse words started flying, we realized there was no kidding. How unprofessional! Then, I suppose the parties involved in the argument were taken into an office (with all glass walls) and it looked like they were having group prayer. That was also a bit odd, but compared to how we were treated later, a bit of prayer could have been good on our side. Here`s where the scam started. The guy doing the financing paperwork asked my husband about his credit. We both have very good credit and I got a great rate on my car from another dealership. He asked, on a scale of 1-10, where my husband`s credit lies and my husband said a 10. I said a 9.8, because our credit scores are not yet at 900, but they`re not in the 600s or even low 700s. He said that they determine your credit worthiness by taking an average of the three major credit bureau scores. We knew what my husband`s three scores were and thus we knew the average. This guy comes back with a quote of $675/month for 84 months, on a car that`s not even $26k! What kind of financing is that? Turns out, they wanted to give my husband 18% APR. Ridiculous! That`s nearly 9 times my APR. We were not having any part of that. Then the guy comes back with someone else`s credit score of 666. First of all, that wasn`t my husband`s name on that form and the guy kept insisting that the financing was based off of my husband`s actual credit score, not the one he "accidentally" picked up off the copier. So we saw another man`s credit information. Then the guy comes back a second time with either someone else`s credit score or a completely made-up one; this time 716. Then the guy who was actually doing the numbers in another room comes out. First, he gives us a new quote for the monthly payments. It`s still high. He insists it`s at 5.9% APR. I used an app on my phone to reverse calculate the APR and discovered that it was actually 9.5%. (As a side note, I am a chemist. I can do math all the way up through calculus 3 and I verified that the app I was using was mathematically sound when I downloaded it.) At this point, I figured either he is incompetent at math or he was lying. Either way, they would not be getting our money. Then, the guys says that my husband?ˆ™s first car loan didn?ˆ™t even show up on all three major credit reports. That is crap and I told this guy that yes, his loan was on all three. At that point, I got up and walked out and said I was done. My husband and I not only get our credit scores every year, but we also get our credit reports every year and go over them with a fine-toothed comb. We keep the print outs in a folder in our office and have immediate access to them for reference. We know what is on all three. After I left, my husband kept negotiating with them and once he got them down to a decent payment level, he walked away. We ended up going to a Chevy dealership nearby and got a wonderful new Camaro that, personally, I like better than the Challenger my husband originally wanted. And the deal we got on it was amazing.

TxBioChem / 1/28/2013

DO NOT PURCHASE A VEHICLE HERE!!!! I came in and pruchased what they called a "Certified Pre-Owned" 2012 Durango. As every day passes I discover how this dealership screwed me over by adding things in that we never discussed, on top of selling me a `lemon`... 1) On the seventh day of ownership, my Check Engine light comes on. I took the car in for service and discover that cylinder2 was mis-firing and... view more needed to be relpaced. Another 6 days later, I got my car back. 2) Salesperson, Jose Bernal, is either new, incompetent or both. Could not answer half my questions on the vehicles. His manager, Michael Ivey, is apparently just as incompetent or just a great con-artist. When I test-drove the vehicle. there were new floormats in the trunk area of the vehicle. As we know, cars are purchased AS-IS. This means the floormats should have been included. When I received the keys for delivery, I noticed the floormats were removed. When I asked where my floormats went, I was told "they do not match my car". I asked for some sort of floormats because that is part of the `deal` I agreed to. Salesperson Jose Bernal told me he would ask his manager and get back to me. I also realized that I was only given one key. I asked for the spare key (since the vehicle is equipped with a keyless Key Fob and is completely dependant on a working unit). Jose once again said "he would talk to his manager and get back to me. I had him write his committments to get me spare key and floormats on a business card. TWO WEEKS later, after I called Jose twice, he informed me that his manager said "The floormats are not included due to sanitary issues" and "there is no spare key". I was upset, but I asked if I could order a replacement key fob?. Jose replied "wow! Those are really expensive.". I asked again if I could order replacement through GrapevineDCJ and he stated "I had to go through manufacturer to order". Within 15mins on the Internet, I purchased a new set of Dodge Durango floormats & a replacement key fob from DallasDCJ dealership for less than $150. Why did GrapevineDCJ jerk me around for less than $150 worth of equipment I was entitled to????... AND why couldn`t they have at least hooked me up with their parts department to order like I did with DallasDCJ???? I would have paid out of pocket the same way I ended up doing. GrapevineDCJ just gave me the runaround for no reason! 3) Since I was experiencing all these issues with GrapevineDCJ Sales Department and the mechanical issues with the vehicle, I started going through my stack of paperwork.... You would not believe what I found... Although I understand the job of the finance rep, I expect some level of professioanlism and integrity. GrapevineDCJ`s finance rep, Will Schmidt told me during the paperwork process that "since I was a preferred returning customer, they had some deals to hook me up the month of December". Mr Schmidt stated "I`m going to hook you up with 4 months of oil changes." If someone said this to you, what would you think it meant??? Mr Schmidt never stated a price. He never said I was paying for anything. He said "...I`m going to hook you up...". After checking my paperwork, I discovered he added $399 worth of oil changes to my financing which I will paying for in addition to the interest chanrges it incurs. After further review of paperwork, I also discovered Mr Schmidt added and additional $1500+ (plus interest) in Life & Diability Insurance that he cleverly lumped in to our Gap insurance discussion. Mr Schmidt never stated a price for any Life/Disability insurance nor was it discussed in any detail at all. HIGHLY DISGUSTED WITH GRAPEVINEDCJ`s SALES SCHEMES & TACTICS

chkwgn / 1/15/2013

Internet prices are not real prices

muneco / 1/13/2013

These people are not competent to be called a Chrysler/Dodge/Jeep dealership service. Their service advisers and service manager must be on some kind of commission. One time they tried to sell me a $300 brake job when i had just had an independent do it 3 months before. Then they tried to deny my warranty from Chrysler on a defective convertible top. Be sure to check other`s comments. I am not alone!

EddieFlyBoy / 9/5/2012

Be carefull about 11,000 rebate on RAM trucks.it is a sale gimmick.They will give 11,000 off but they won`t tell you about dealer install and some worthless 3 years maintanance deal which is 6,000 bucks.So in reality you are only getting 6,000 off the MSRP not 11,000 .I was at Grapevine dodge for 4hrs and when it came to signing paperwork I noticed that the truck instead of being 25700 dollars was more like 30,000 so... view more when I asked how come it was 5,000 more then we agreed on they xame back and said how 5000 includes dealer install.Plain and simple I was lied to and I left.I got the same truck with center console shifter and bed liner which grapevine dodge did not come with for 27,200 from another dealership.Be carefull this guys are dishonest and check the papers before you place your signature.

gfresh / 5/28/2012

Awesome car buying experience. The people were very friendly, and courteous. Our salesman Bob Hocker was very knowledgable, and down to Earth. Chad Ivie was very supportive in getting us the best deal possible. The entire team was very dilligent in getting us in a vehicle we would be happy with. I would highly recommend Grapevine Chrysler/Jeep/Dodge, and will continue to do business with them. Bob Hocker # 2075... view more43

magoulden / 12/26/2011

I had a great experience with the used car department. Karl Schmitt and the rest of ? Grapevine DCJ dealership crew really make a customer or friend feel right at home.? I would absolutely recommend the? Grapevine DCJ dealership to friends and family for any vehicle service, new or used car purchase. Thanks for the great deal on #207234.....Proud owner of a new Jeep Wrangler? 

Wrangler_Guy / 12/14/2011

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