Auto Repair & Service
Address: 726 Commerce St, Southlake
Postal code: 76092
Phone: (817) 251-4455
Master Tech came to my home yesterday afternoon after a pipe connected to my air conditioning broke. They were sent out through my home warranty company and were very fast, responding almost immediately after I placed my work order. The lady on the phone was great and Harold was very nice and knew exactly what he was doing. He took me right to the problem and showed my what happened and how he was going to fix it. I ... view morelove when contractors take the time to explain what happened and why. He also wore bootys on his shoes when he entered my home. I will use this company again, even after my warranty expires.
l.walters / 9/27/2013
The tech`s are awesome. The office staff.. Not so much.
We`ve used this company a few times now, seeing as they are who are told we have to use for our home warranty. Dusty, is the tech we`ve dealt with two out if the three times and has been professional and thorough each trip out. The staff on the other hand, not even close. Elveina (I`m not sure how to even spell that name) but I was told that was the name of the woman that answered the phone. She scheduled my appoint... view morement for the hours of 2-5pm. Dusty said he`d be here closer to 3, so we left to run some errands down the road, only to be summoned back by Big El, whatever her name is at 12:48. She stated that the tech would be at our house at 1:45, therefore, we turned back around and waited.....and waited... Til 3:00, when I finally called and thankfully got another woman in the office whom advised me that Elveina or whatever the heck that thing`s name is moved our appointment to 3-6 after having just notified me that he was en route! This complaint is not the last she will hear of this mistake. I have two small children with asthma and home sick from school with bronchitis on top of that. Health hazard, ma`am. Law suit waiting to happen.
cnl0324 / 9/7/2013
Master Tech was awesome! We had family in town and our air for all the bedrooms went out early Saturday morning. The company sent out Edward and he was so polite, knowledgeable, and explained all our issues in detail. I thought for sure that this good of service would of cost me an arm and a leg, but the prices were very reasonable. Great job guys!
PaulProudy / 8/6/2013
If I could give this guy a neg...
If I could give this guy a negative 5 stars, that`s what he deserves. Worst customer service and communication I have EVER seen.
notinamillion / 4/19/2013
Run don`t walk away. Tried to charge me to fix code violations that did not exist.
markbest / 2/29/2013
My husband and I had a great e...
My husband and I had a great experience with this company. We lost heat 2 days before Chrismas and had company coming in from out of town. We called and spoke to 2 different sweet girls who were trying to arrange things for us to be seen before the holidays. They were able to get us on the schedule the next day and fix the issue in about an hour. We were very pleased with them and will use them in the future if neede... view mored.
rachel7411 / 12/29/2012
waste of time
Well over the course of a week and a half i met the whole crew. Still have no ac but they did charge me money to make it worse i guess this is how they do buisness. Dont bother calling she will just tell you to sweat your balls off till they can get out to screw it up again
seansjspecmx6 / 7/9/2012
BEST SERVICE!!! I called them ...
BEST SERVICE!!! I called them the same day my A/C went out and they came out the same day to fix the problem. I was so happpy it was fixed that day! This company is very upfront and will tell you exactly what the problem is AND get it fixed. I highly reccommend them!
annette.sauls / 6/12/2012
The most TERRIBLE service I ha...
The most TERRIBLE service I have ever experienced. Working in customer service myself, I was astonished how terribly the OWNER of this company speaks to his clients. If you are considering the company I would tell you to RUN AWAY FAST!!!!
Patteecake / 5/16/2012
DO NOT MAKE HIM MAD because he...
DO NOT MAKE HIM MAD because he will NOT service you. The owner was rude and I brought to his attention and in time of conflict, instead of resolving it, his resolution was to SEND MY SERVICE REQUEST BACK to my home warranty company. He did not want or accept my apology! I now have to go through the process all over again (waited for MASTER TECH for 6 days) and wait for someone else to service my air conditioner. N... view moreot professional at all!!
MSchaetzel / 5/2/2012