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Grapevine Ford / Southlake, Texas

Rating: ★
Auto Repair & Service, New Car Dealers, Used Car Dealers
Address: 701 E State Highway 114, Southlake
Postal code: 76051
Phone: (817) 481-3531

3 Shops, 1 Stop; Maintenance, Repairs and Tires since 1926.

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.


The service department will screw you over, and do it with a smile. After bringing in my vehicle numerous times over the course of months and having to listen to there lame excuses that any ding-dong would know was wrong, and being jerked around until my truck was out of warranty, I had to spend $5k at another dealership to finally have it fixed, and now it`s running like it should and has been for a year. The proble... view morem was what I had thought, and told them from the beginning but they wouldn`t listen or should I say chose to overlook. They actually told me that water LOSS was just expansion and retraction with heat and cold. If it was just expanding and retracting, why was the water spewing all over the engine (leaving water marks and substantially less water in the reserve) and why was I having to keep jugs of water with me to refill it? Guess they think the general public is stupid and didn`t pay attention in elementary science. Anyone with a 6.0L truck or SUV beware, if you haven`t had head gasket issues yet, you will and this place will pretend that it`s not a wide spread issue that has already been in courts for years now. Another FYI, if they tell you that going to another dealership would cause the diagnostic and repair process to start over, it`s a bold face lie and one they told us. All testing is entered into a Ford data base and is available to any dealer. Ever since this experience they have hounded us for business, are they crazy! I have asked repetitively to be left alone (at least 2x`s a month for 1 1/2 years, that they will never have any business from us again but they are like parasites that just won`t go away. Don`t get me wrong I love Ford, and own 2 currently, this dealership is shady and I cannot stand devious and unethical businesses.
CAGans / 7/32/2013

Do not do business with Grapev...
Do not do business with Grapevine Ford. They are crooks. My daughter bought a premiere extended warranty on her vehicle and when she tried to use the warranty she was notified that she did not have this type of warranty even though she has the signed paperwork. My daughter spoke with Chaz the owner and he is aware that the paperwork was changed after the deal was made and he still refused to honor the warranty. T... view morehese are very rude people and very unethical.
sherry / 4/4/2012

Used car buyer beware!
I have purchased 2 used vehicles from this dealership, one was when it was still Payton Wright Ford. Both have been terrible experiences. The owner is a complete jerk, the service department charges 114.00 an hour for labor. I`ve spent over 6,000.00 on my vehicle in less than a year and the owners response "that`s what you should expect when you buy a used vehicle". Your choice, but there`s a dealership... view more in every town. I think I will take my business elsewhere, even if it`s just an oil change.
craigsnow / 4/14/2011

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