Oil Depot / Lakewood Village, Texas
Rating: ★★★
Auto Repair & Service, Auto Oil & Lube
Address: 5401 Alma Dr, Lakewood-Village
Postal code: 75023
Phone: (972) 881-7314
Service is our best part.
It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.
Reviews:
Oil Depot (Plano)
I never write reviews but I took the time out of my day to create an account and write a review about Oil Depot in Plano (Springcreek & Alma). This is the absolute worst place to take your car. I had to get my brakes changed and just after a week they started grinding. I went back and apparently it was under "different ownership" and so they charged me AGAIN for the brake pads. After changing them, my b... view morerakes are making noise again and after going there the owner told me I needed to smooth out my roters and he didn`t have the machine for that. First of all, how are they even changing brakes without the proper machinery?! They should have done all of that the first time I paid $150 for my brakes. They are CROOKS. Don`t give them your business. I took my car to Allen Car Center and they got the job done. The owner is a kind and honest guy. Oil Depot should be shut down. That is all.
dlindskog / 3/2/2012
Don`t be as naive as I was and spend your hard earned money
On Sunday 2011/09/10 I called AAA to have my truck towed because I needed an engine, they sent Quality Towing. I let the driver talk me into taking my truck to Oil Depot for a quote. MISTAKE 1.
Ali the owner of Oil Depot quoted me $1700 for an engine with 84,000+ miles with a one year guarantee. I agreed and Ali tipped the driver and he left, leaving me and my pickup. Ali and I went inside to discuss the ... view moredetails. Before I left the cost was up to $2100 for an engine with 50,000 miles and a 2 year gurantee because he could not get the other engine. I agreed to the new terms and paid $1400 for the cost of the engine. MISTAKE 2.
I was told the truck was ready on Thursday 9/22. When I went to get the truck it drove ok but the `check engine` was on. Ali said I had to drive it 100 miles before it would go out. I wasn`t willing to pay him the remainder of the money until the problem was fixed and there was no check engine light. I left the truck.
On Saturday 9/24 I called and he said the truck was ready. I picked up the truck, the check engine light was not on. I paid the remainder of the money and took the truck.
Later that day the check engine light came back on. I called Ali and he said to bring the truck back the next day, which I did. He said to leave my phone # and he would call when it was ready.
The Oil Depot had the truck for two more weeks and did not fix the problem. Each time I called the first week I received the same answer. They delivered the wrong parts. On Thurdsday 9/29 Ali said they had the parts and I could get the truck tomorrow. On Friday 9/30 I stopped by to get my truck and he said that the part he ordered did not fix the problem and he might have to replace a sensor.
He said to give him my phone # and he would call when it was ready. He had told me this several times so I was skeptical. Over the next 7 days I called 4 times and left my phone number and never received a return call.
On Saturday 10/09 I went to the Oil Depot to see Ali in person. He said the truck wasn`t fixed. When I asked why he hadn`t returned my calls he said he lost my phone # and offered to place my number in his phone book. I had given my phone # to him personally on 3 different occasions and to his employees on many other occasions.
I told him that I didn`t believe he was trying to fix the problem and I was going to file complaints with AAA, BBB and the state, and if necessary take legal action, against Oil Depot and Quality Towing. He exploded and told one of his workers to bring my truck.
Why take legal action against Quality Towing? As it turns out, according to Ali himself, both Oil Depot and Quality Towing are owned by him.
Ali the owner of Oil Depot quoted me $1700 for an engine with 84,000+ miles with a one year guarantee. I agreed and Ali tipped the driver and he left, leaving me and my pickup. Ali and I went inside to discuss the ... view moredetails. Before I left the cost was up to $2100 for an engine with 50,000 miles and a 2 year gurantee because he could not get the other engine. I agreed to the new terms and paid $1400 for the cost of the engine. MISTAKE 2.
I was told the truck was ready on Thursday 9/22. When I went to get the truck it drove ok but the `check engine` was on. Ali said I had to drive it 100 miles before it would go out. I wasn`t willing to pay him the remainder of the money until the problem was fixed and there was no check engine light. I left the truck.
On Saturday 9/24 I called and he said the truck was ready. I picked up the truck, the check engine light was not on. I paid the remainder of the money and took the truck.
Later that day the check engine light came back on. I called Ali and he said to bring the truck back the next day, which I did. He said to leave my phone # and he would call when it was ready.
The Oil Depot had the truck for two more weeks and did not fix the problem. Each time I called the first week I received the same answer. They delivered the wrong parts. On Thurdsday 9/29 Ali said they had the parts and I could get the truck tomorrow. On Friday 9/30 I stopped by to get my truck and he said that the part he ordered did not fix the problem and he might have to replace a sensor.
He said to give him my phone # and he would call when it was ready. He had told me this several times so I was skeptical. Over the next 7 days I called 4 times and left my phone number and never received a return call.
On Saturday 10/09 I went to the Oil Depot to see Ali in person. He said the truck wasn`t fixed. When I asked why he hadn`t returned my calls he said he lost my phone # and offered to place my number in his phone book. I had given my phone # to him personally on 3 different occasions and to his employees on many other occasions.
I told him that I didn`t believe he was trying to fix the problem and I was going to file complaints with AAA, BBB and the state, and if necessary take legal action, against Oil Depot and Quality Towing. He exploded and told one of his workers to bring my truck.
Why take legal action against Quality Towing? As it turns out, according to Ali himself, both Oil Depot and Quality Towing are owned by him.
laroer / 10/14/2011
friendly staff
Oil Depot restored my car to its brand new condition once again. Their friendly staff made it painless for me to have my car fixed in their bodyshop.
DwayneHatcher1 / 10/10/2011
tnx
Great Auto Repair! They give you fast, quality auto service at a fair price. I`ve been going there every 3000 miles for the past 5 years. It`s hard to find a honest auto repair service and I`am glade to have found it at Oil Depot.
raniaesuperqkoimezagmeil4 / 10/4/2011
Clear
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