Car-X Tire & Auto / Brooks Afb, Texas

Rating: ★★★★

Automobile Parts & Supplies, Brake Repair

Address: 13250 Nacogdoches Rd, Brooks-Afb

Postal code: 78217

Phone: (210) 655-5400

Quality Automotive Parts, Service and Repairs.

We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle maintenance, service & repair. Feel free to call or come by our location anytime.

Reviews:

I am sorry to hear you had such a bad experience at the Nacogdoches location. I would like to invite you back to discuss your concerns in hopes to turn a bad experience into a new, on-going, trusting, car-care relationship. Feel free to give me call, I am the new manager and would like the chance to change your view of our store. I respect your opinion, so thank you for your review. Melissa.

missifinke / 9/12/2013

NEVER Take your car here!!! I was a loyal customer at this location for several years until this past March (2013) when I took in my daughters car because some of the lights came on and it was making a weird noise. Needless to say after taking it back to them several times over a 2 week period because they would say it was fixed and we would pick it up....5 miles down the road the lights would be back on. After 3 att... view moreempts I contacted them district manager (Thomas) who assured me he would take care of the problem and my car would be ready for the trip we were leaving on that day. When I went to get the car the battery was now dead. A 6 month old battery at that. I asked if it could be the alternator and I was assured that it was not. I went and picked up a new battery (which was still under warranty since it was only 6 months old) and set off on my trip. 4 hours into the trip the car DIES!! In the middle of nowhere. I won`t even go into the hassle of getting it towed and fixed and the rental car, but low and behold IT WAS THE ALTERNATOR all along. That was 5 months ago and not one more problem has arisen with the car. I swore I would not ever return to their shop but against my better judgement, I went in there with my car today because I needed my brakes checked and they were under full lifetime parts and labor warranty. I figured I would be stupid to not get them done there since it would be free. Should have stuck to my guns because OF COURSE once they said the brakes needed to be done they would only cover the parts NOT the LABOR!! They said there was nothing on the previous invoice that showed PARTS AND LABOR. They only warranty parts. I KNEW THIS WOULD HAPPEN. So shame on me. Of course the manager that gave me the warranty and said it was in the system doesn`t work there anymore so it is my word against nobody. And no it doesn`t show on my bill it`s lifetime parts and labor. Of course it doesn`t even show lifetime parts on the bill but --Well that`s the deal we give is parts not labor it`s not on the bill it`s just in the system.. What a bunch of CRAP!!! GO SOMEWHERE ELSE!!

dreann31 / 8/6/2013

Awesome!

Work done in a timely manner, honest, and reasonable. Thank you, Chris!

UTHorns / 7/10/2013

Awesome service. I needed a car asap and I had the car checked out by Car x. They were helpful and really thorough when checking the car. I`m very much satisfied with both my new "used" car and Car X.

cthomas185 / 4/15/2013