Pye Acura / Hixson, Tennessee

Rating: ★★

New Car Dealers

Address: 2131 Chapman Rd, Hixson

Postal code: 37421

Phone: (866) 595-6470

I brought my daughter in to buy a new Acura. I met the manager John Peyton. He introduced me to another salesman who took his time in finding out what was best for my daughter and listened to her needs. I was concerned her being a young girl they would try to take advantage. They were very courteous, professional and honest. I will highly recommend them and will return next year for my car.

jsuarez1954 / 11/16/2012

honest...informed..personable...under new management...much imrpoved

mmi1112 / 11/16/2012

I dont know what kind of outfit they are running down there at PYE Acura but the owner or manager really needs re-evaluate their hiring policy or at least do some random drug testing. I was at the lot just looking when one of the saleman, I believe his name was James, walked up to me and asked if he could help. Of course I was just looking and told him so and sent him on his way.

The odd thing was when he wal... view moreked up to me there was an overpowering smell that I really didnt pay too much attention to at first but after a few minutes I realized what it was. It was the smell of marijuana. It was like the guy had taken a bath in it or something.

Can someone say RANDOM DRUG TESTING please. The last thing I want to do is buy a car and help fuel drug use with comission wow. Stay away from this place.

CRA2 / 12/6/2011

They have received some complaints in the past and from now on Mr. Lionel Ford Pye II also known as Johnny Pye will be handling all complaints directly. His personal cell is 706-463-1582. Thank You!

Doccidy / 11/26/2011

You may reach Mr. Lionel Ford Pye II also known as Johnny Pye on his personal cell phone at 706-463-1582... He will be handling all future complaints personally. Thank You.

Jljones / 11/25/2011

DO NOT TRUST PYE ACURA Brought 2006 MDX to Pye Acura for engine vibration problem. Pye said there was a diagnostic fee of $99 which would be applied to repair. After 1.5 days PYE said problem was carbon build up in engine and transmission was overfilled. Wanted to charge $600. We had carbon removed price was $300.00 and PYE would NOT apply $99 to repairs. They said they performed a service not a repair. Problem still... view more exists and was diagnosed by SS Auto for free. According to Acura Customer care the software needs to be updated for free to fix problem and is clearly identified by dealers looking at VIN number. Pye service charged us for work not needed and would charge us for additional unneeded work if we had not stopped them. Bottom line do NOT have car serviced or buy from this dealership! PYE general manager is aware of situation as is Acura customer care

Don2 / 9/2/2011

I have had the worst experience ever with PYE Acura We had our check engine light come on in the car reading a bad oxygen sensor After going to the dealership, they advised us that it was because we did not have their $160.00 part on the car and we needed to get that particular part. We ordered the same part number from the manufacturer that made Acura`s, light was still on. We took the car back to Acura, in which t... view morehey advised they were wrong, that in fact it was a radio wire, because we did not have the factory radio in the car. Keep in mind that we have had the car for 5 years with no problem. After asking multiple times if it is the radio then why was it not diagnosed the first time, all we were able to receive was `Well we are Sorry"" We then took the car to have a second opinion on the car, in which we were advised that it wasn`t the oxygen sensor, it wasn`t the radio, and it was the computer. When going back to PYE Acura they advised that if it was the computer the car would not work, which is completely untrue. We then were trying to re-coup our money back because they misdiagnosed the car After speaking with the general manager who advised that, ""THEY ARE ONLY THERE TO MAKE MONEY"", we were pretty much sent on our way. The general manager would not do anything for us because they felt that they performed everything satisfactory, but yet we were not satisfied. When trying to file a complaint, don?t bother because the woman that handles the complaints at the dealership wont help either, in fact you will not have any of your calls returned. If you try to speak with the service manager, don?t bother. He will hang up on you because he doesn`t feel like arguing Truth be told, I think they know they messed up and don?t want to give a reimbursement I have been trying now for two months to speak with the owner, in which so far that has been unsuccessful. We had to take the car to Atlanta to get the car fixed. Ed Voyles Acura is the way to go if you want an ACURA

RandS84 / 7/3/2008

I have had the worst experience ever working with Pye Acura. They continue to lie to us and stall reimbursing us, to which we are entitled.
Please, DON`T DO BUSINESS WITH PYE ACURA!

JoniAngsten / 4/18/2008

I seem to be the only one on this page that has anything good to say about PYR Acura but I bought a 2006 Acura TL and it was wonderful. The Dealer told nothing but the truth and even went to the extet to tell me anything bad about the vehicle. After reading this websites reveiws i was worried and had the vehicle checked by one of my friends who is a mechanic and he suprised me with extra features that i never knew ab... view moreout. I love My Acura and I will DEFINATELY do more buisness with PYE Acura. I`m a satisfied customer for life.

saleen2000 / 1/18/2007

First, I Highly recomend you do not use Pye Acura. It may have been just the salesman I had, but I did not get any help from the staff either. First the Sales Flat out lied three separte times.

First When asked if there were any damages to the vehicle, or if it had been wrecked or any other visual flaws. His answer was nothing more than a scratch where touch up paint or a buffer would be needed. We later found... view more where it had been backed into a pole, about the hieght of pole at a gas station. It was underneeth the plastic cover and when asked to repair, they showed us the AS IS Sticker and said no.

Second was what kind of Gas milage, He answered to me that it was 22MPG, when my wife asked him separately, he told her 24MPG. Actual is around 16 to 17 and government rateing was about 17 as we later found out.

Third and most important, While discussing the high miles between each other, right at 90,000 Salesman over heard and told us not to worry, people get 200,000 to 250,000 out of these cars, and that if anything major did go wrong right after we bought it, they would fix it or even let us trade it in for something else on the lot. Three weeks after we bought it, The Transmission is so shot, that the car won`t move, and again they told us ""AS-IS""

Conclusion, Despite everything they say, they value only one thing, that is your money in thier pocket. Don`t trust a thing any of them tell you, PLEASE if you do look at a vehicle there take it to a mechanic to be looked over before purchasing. I highly recomend some other place.

rodmar / 12/8/2006

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