Imports Plus / Irmo, South Carolina
Service is our best part.
It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.
I paid to have the transmission in this car replaced at a Columbia Aamco location, and had many problems with these people who ""fixed it"", yet whenever my son drove the car off their lot, it would ... view morejust shut down on him. One of the times this happened was on a very busy street with lots of traffic and he was almost hit. Aamco told me they didn`t know what was wrong with it and I needed to have it diagnosed elsewhere. i chose not to use the local VW dealer since Aamco had me purchase parts there (including some hoses that needed to be replaced) and I was afraid this whole repair was turning into a racket to just suck more money out of a long distance mom with a credit card! It was particularly upsetting as we had planned to have my son come to Wilmington (a 4-hr drive including long stretches on I-20 & I-95) for a surprise for his grandfather`s 83rd birthday.
Through an online search I found Imports Only, who told me they did not work on VWs, but suggested I call Imports Plus as they did good work and were honest.
From the first minute I was on the call with Susan, I knew I had found the right place. She put me at ease immediately, being a mom herself, and told me her husband knew VWs better than he knew her! She stayed in touch with me constantly during the process and they spent hours going over the car with a fine-tooth comb. The problem ended up being a hose that evidently had come loose or had not been attached correctly, and Susan and her husband assured me they would have their own child drive the car that distance. She gave me her cell number in case of any problems. There were none, and my son told me the car drove like it was brand new and told me after meeting the folks there he felt very secure and that they were SO nice. To top it all off, Susan called me after the weekend just to make sure everything went OK !!!!!!!!
Their price was MORE than reasonable, and I feel truly blessed to have found them, as they are honest, caring people. Being so far away from kids driving used cars is tough (I have a dughter there too with a Nissan), but having found these kind people who do great work @ Imports Plus, has put me at ease in the knowledge they are there if my kids need them.
Thank you Susan and everyone there!!!!!!!!!!!!!!
Several things I really appreciate about these folks. Although I am a female that`s fair, fat, and over 50, they have never once tried to take advantage of what I may not know about cars. (My husband confirms this as they call him with the estimate before they do the work.) They look for ways to save me money, in that, if the repair can be put off, they will advise me. If it really needs to be fixed, they will tell me, and I trust them entirely. They have never treated me like I drove into town on the back of a watermellon truck just because I am a woman. And, they`ve never blown me off when I described a problem.
Just today, my car`s steering column locked up and the key would not move. We first tried for me to jerk the steering wheel real hard to unlock it, but I called Dave and when we described what all I had done, he said he needed to fix the key part that goes into the ignition. Even the tow guy said he`d nailed that diagnosis right on the head over the phone. So, as often happens, I could not have had car trouble on a worse day. When the tow truck brought ME and the car to Imports Plus, I told David that not only did I need a ride home (I live about 4 miles away), but I desperately need to run right up the street to the vet`s to get medication for my sick dog. Their driver took me to the vet`s before he took me home, and now ""Miss Honey"" the golden retriever is having a better day due to David and his crew.
I get first class treatment every time I go. They have never dropped the ball. There is a chance I may have to move back to Charleston....BUMMER!! I will strive to bring my car up here to Imports Plus to keep it in stellar condition, as my daughter lives here.
Columbia is blessed with some good doctors and blessed with a great place to get my car fixed. I put Import Plus right up there on the same pedistol with a cancer doctor that saved my mother`s life.