Keystone Ford / Willow Hill, Pennsylvania

Rating: ★★

Auto Repair & Service, New Car Dealers, Automobile Parts & Supplies

Address: 301 Walker Road, Willow-Hill

Postal code: 17201

Phone: (717) 264-5104

E-mail: internetsales@keystoneford.com

Wonderful Experience!!! I took my mother there to lease a 2012 Ford Focus. Our Sales Consultant was Kenneth Orke. He treated us very well. We have both experienced very pushy salesman while buying cars in the past, but not with Ken. He was one of the best sales consultants we have ever had. Ken made our experience at Keystone very painless :-) My Mom just loves her new car!!!!!!

barbt1440702080 / 6/21/2012

I purchased my 2009 Fusion from Keystone Ford a while back. Within two weeks of having the vehicle, I checked the Transmission Fluid and discovered that it was burned up and black. I cannot believe that Keystone apparently didn?ˆ™t bother to check the transmission fluid before putting it out on the lot to be sold and then put a 90 day/ 3K mile warranty on it. I immediately called my salesman who informed me that they t... view moreypically do not flush transmissions but he would check for me. He came back on the line and asked me ?ˆ?who checked it? You or your boyfriend??ˆ? He told me that I could bring the car back to have a service tech look at it but I was already turned off by his sexiest remark. I took the car in the following week and they kept it for two days. It was discovered that Valves 1 & 2 were ?ˆ?hanging up?ˆ? and they cleaned them, re-sealed them and flushed the transmission. I continued to check the fluid every week for eight weeks. The fluid continually darkened until it was no longer red. I took the car back to Keystone one evening and was told late the next afternoon that the transmission fluid was a ?ˆ?nice healthy red?ˆ? and was asked if I mistakenly checked the oil. I went to pick up my car, left the premises and checked the fluid again. It is not red, its more the color of clean oil. I refuse to deal with Keystone again because I?ˆ™m continually treated like an ignorant woman. My father has been a mechanic for over 30yrs and my grandfathers before him, so I do know my way around a car ?ˆ“ enough to know how to check transmission fluid and know that it should not be any color other than red. PS - I had to leave an ""EH"" rating, but I`d rather leave them a ""I`m pissed off"" rating!

Hunnaebee / 5/25/2012

As promised here is my follow up review of Keystone Ford in Chambersburg Pa;

My wife took the Escape back to Keystone Ford yesterday morning. The warning lights in the dash were still active and the vehicle was skipping during her trip back down to Chambersburg but she made it.

Sam Cook greeted her as she arrived and assured her they would get the vehicle into the shop immediately and find out what th... view moree problem was. He had a rental car onsite and ready for her use at no charge.

Later in the day their shop supervisor Dave Sanocki contacted me and informed me the vehicle was fixed and ready to be picked up any time.

Dave informed me they replaced a coil, 2 spark plugs, and wires. Apparently during the final car wash an overzealous new employee overdid it with the pressure washer and some water made it into the engine compartment causing the vehicles problems. He apologized for the ""mistake"" and assured me the Escape was running as it should now and there would be no cost to us for the repair.

My wife picked up the vehicle this morning and according to her the vehicle is running smoothly with no warning lights on the dash and no loss of power. She is now happy with her purchase and that is good enough for me.

So to summarize this review; Keystone Ford has shown they are willing to step up and make things right when something goes wrong. In the end I think that is all any of us can ask for.

This is one of the reasons I prefer dealing with larger dealerships. They have a vested interest in making sure the cars they sell meet the customers expectations and do go out of their way to make sure things are fixed when they break down.

To Sam, Becky, and especially Dave; Thankyou!

JLKKLJ7777 / 12/14/2011

My wife and I drove 75 miles to Keystone Ford (301 Walker Road Chambersburg Pa) today to look at a couple of vehicles they had listed on Best Car Finder and Auto Trader. A little after 0830 this morning we were met by Sales rep Becky Taylor who spent the next couple of hours with us while we inspected and test drove 2 vehicles. The first was a 2008 Mercury Mariner Premier with 118,000 miles and the second was a 2005 ... view moreFord Escape Limited with approx 95,000 miles. Both vehicles were listed for $9900.00 and just barely within our budget.

Becky showed us the Auto Check reports for both vehicles on her computer and even allowed us to inspect the vehicles while on the lift in their shop. Based on our visual inspections, test drives and Auto Check reports we selected the 2005 Ford Escape Limited. The auto check report for the Ford Escape was clean and showed no accidents or mechanical problems while the Mercury showed 2 accidents, had higher mileage and rust along the bottom of the inner door panels.

The Escape had a few issues we detected such as an oil leak (oil pan gasket), broken heat shield weld, some scrapes on the front bumper, tires that were worn down (but still legal), and a slight glitch in the transmission at 35 to 40 mph. I pointed these issues out to Becky and suggested we would be wiiling to purchase the vehicle at the asking price provided the repairs were made. After some further discussion we agreed to buy the vehicle the way it was (with a warranty included) at a reduced price.

During the drive home the vehicle began to choke out and hiccup on the highway. The check engine light came on, the emissions icon came on and the vehicle lost power on the highway. Imagine our surprise and frustration after just shelling out close to 10 grand for a vehicle that ""had no mechanical defects"" per the auto check report.

I find it hard to believe that the dealership would have this vehicle on their lot for 2 to 3 months without having discovered these issues in house and have fixed them PRIOR to offering the vehicle for sale to the public.

We nursed the vehicle home and contacted the dealership immediately. Becky forwarded our complaints and concerns to her sales manager Sam Cook who called me back within 30 minutes.

After discussing the problems with our recently purchased vehicle, Sam asked us to bring the vehicle back to Chambersburg tomorrow 12/13/11 and he would have their shop ""fix"" the problems at no additonal cost to us.

The question is; ""Will Keystone Ford really step up and do the right thing?"" I will be sure to relate all the details of this ongoing process as I get them so you the consumer may determine for yourselves whether Keystone Ford is worth your time or money. Stay tuned for the answer.....

JLKKLJ777 / 12/12/2011

I have had the worst possible experience with this dealership; I am about to post youtube video of the car they advertise as accident free (I am not sure if it is even legal). Went through at least 7 emails back and forth with internet specialist before we agreed on the price. Asked about any prior accidents, damages to the car - the answer was no. Drove 270 miles to find out that the car was in accident and repainte... view mored (whole right side). Spoke to Sales guy and as soon as they figured out I used Paint Thickness Tester to find the damage, they apologized.... Can you believe it?!?!?! I have spent whole day, $100 on gas, $60 on food and they are sorry???? I recorded this car on my iPhone, will contact Trans Department of PA, Better Business Bureau, Ford Headquarters and will post it on youtube for people to learn how to avoid these sharks. Stay way from KeyStone FORD; they do not disclose the most important thing!!!

Andreyka / 5/31/2011

I bought a Ford escape demo model from Keystone Ford in Chambersburg with a little over 50,000 miles on the odometer. The buying experience with Randy Hess and the finance Department was good, and these guys went above and beyond to get me the deal I needed. Now for the bad! I had my truck in for the 60,000 mile check up free of course to lure you in and was told by the service Department that I had bought a really g... view moreood truck and that everything was wearing even. Then about a month later I got an offer in the mail for a discount oil change at there service Department and since it would need a State Inspection soon I asked for this to be done. This is where the trouble started. I waited in the waiting room after working all night for over two hours, having an appointment and keeping in mind this was for an oil change! All the sudden the service manager came to me and said that I had a worn brake pad on the front that would have to be replaced. I explained the previous visit and what I was told and he got very cross with me and by the time I left the dealership my wallet was 180.00 lighter.and because of the sub standard treatment of the service manager a bad feeling of rip off central. I do recommend buying from Randy Hess and the dealership but I do not recommend ever for any reason using their sub standard and rip off service Department.

pissed off in pa / 3/27/2011

They lie through their teeth and blame Ford Corporate.

Jack Mack / 2/29/2011

I had the best experience at Keystone Ford, the convience of talking to someone directly with a friendly voice makes it so much easier to explain what is going with my vehichle. Service department is very educated and dedicated to customer service.

I had purchased my Ford Mustang 2010, my sales person Bill Sherman was very curtious and very educated. Sam Cook the sales manager was very friendly and person... view moreable. I got a great deal and I tell everyone about my exerience! Won`t go anywher else.

Sweetpea2010 / 2/15/2011

I was please to see that Keystone Ford has Saturday service hours. IT was nice to schedule an appointment with a live personable voice. They got me right in for my appointment.

The service writers were helpful and professional and it was an all around great experience.

Now that I know how quick it was to get an oil change- and they have Saturday hours. I will go there all the time.

Zoey10 / 2/15/2011

I am extremely upset and disappointed in the way your company handles your Guaranteed Credit Applicants. I was under the impression that I was pre-approved for that particular car and I drove more than 50 miles to come see it because you don`t have pictures on the website. Then after the application process, I was told I was approved for some 2001 Chrysler that I did not come to see. I had to stay in a hotel becau... view morese I missed being in by closing time by 5 MINUTES. No one was willing to stay after and help me out, even though it was 5 MINUTES! I paid $65 to stay at a hotel because I was under the impression that I would be leaving with that car, and I figured I would pay for that. The ""Credit Doctor"" failed to inform me that further information was needed to be approved for the $10,000 for that car and that depending on my situation, I may not get that car. I consider visiting your dealership a WASTE OF TIME AND MONEY. Your lack of honesty and direct information has made me upset and I will NEVER consider your dealership for any further car needs I may have.

shannab1493017440 / 10/17/2010

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