Valley Honda / Munhall, Pennsylvania

Rating: ★★★

Auto Repair & Service, New Car Dealers, Automobile Body Repairing & Painting

Address: 4221 William Penn Hwy, Munhall

Postal code: 15146

Phone: (412) 373-3000

We just purchased a Honda Accord 2012 Two door and were very pleased with the salesman Joe that we dealt with. We have been buying cars for over 35 years and Joe was the most professional and respectful car salesman that we have ever did business with. We usually hate doing business with salesman but this time Joe made our experience very enjoyable. My wife and son were also involved in buying this car and also reall... view morey liked doing business with Joe. The next car we buy or recommend will be Valley Honda Monroville with Joe. Thank you Joe for a great car buying experience.

MarkPrior / 8/20/2012

I`ve bought several cars from Valley and have had nothing but wonderful experiences! I like the fact that when I come in for service that the same people greet me, remember my name, and treat me very professionally. I`ve sent numerous people their way who have all had great experiences also!

williams1143 / 1/21/2012

I bought a Honda Accord at this shop four year ago. Two years ago, when my car warranty was not yet over, I got a state inspection at this shop. Before the inspection, I informed that my rear windows made a weird noise and asked checking them out. After the inspection, I was told that there was no problem on the windows. But this summer, I got a state inspection at another shop and was noticed that the problem had... view more already been reported at technical service bulletins (T.S.B. 07-064) and it could be fixed by changing rear window regulators without charge if warranty is not over. The mechanic told me that I should ask the Honda shop a goodwill warranty because I already reported the problem and also I have driven the car less than 20,000 miles. Recently, my car was recalled due to another problem. So I emailed the service manager about the window problem. But he did not reply to me. When I visited the shop, I asked to see him several times but he did not show up even though he was there and I had stayed at the shop for a few hours. A staff, who was assigned to my case, did not care about the details or feel sorry about what happened to me, but just tried to make a deal. I was upset with their attitudes and did not get the windows fixed. I am not saying that this shop is the worst in Pittsburgh. But if you want to buy a car or get service there, keep in mind that this shop is one of THEM which do not much care about customers in order to maximize their benefits.

A Guy / 10/29/2011

This dealership sold my husband and I a brand new 2011 Honda CRV with body damage. The car was covered in deep scratches, chips on the inside and outside and had to have body work done. The dealership made two attempts to fix the vehicle causing more damage each time. Both sales managers, Steve and Andy, were rude, hostile, disrespectful and nasty. They never apologized and they never put the vehicle in a condition a... view more brand new car should come in. Andy told us all new vehicles come with damage. Honda corporate were as bad as the dealership. We have to pay hundreds of dollars out of our pocket to fix the car. Save yourself the trouble and buy elsewhere. Or better yet, don`t buy a Honda at all!!!

Disgusted2011 / 10/11/2011

After waiting two and half months for our brand new 2011 Honda CRV SE to come in, our new car was ready for pick up. We left with the car with out looking it over. When we got home we looked over the vehicle and found it to be covered in chips and scratches both on the inside and out. I called immediately to inform them of the problem and was told to come back and let them look at it. I called and spoke to the servic... view moree manager Dale Callander who referred me to another sales manger. The sales manager, whose name is Andy Sperber, called me back the next day. He was very hostile and said ""ALL NEW CARS COME THIS WAY."" I asked that he replace the car with a new CRV and he laughed saying that that was an unreasonable request. I asked him to take the vehicle back and he said no that that as well. He said all they were willing to do was look at the vehicle and try to fix it. I told him a brand new car should not need bodywork. He then told me that if I went through any other avenues to deal with this situation, ""We would get no where."" I called Honda corporate and they said there was nothing they could do because all dealerships are privately owned. We took the vehicle back and informed Andy that in additional to the body damage on the inside and out, and that our power locks were also not working properly. We told him they worked Sat, stopped working on Sun, and didn`t start working again until Tues evening. His response was ""are they working now?"" We said yes. He then said, ""Well, how do you expect me to fix something that isn`t broken?"" I told him to please at least look at them since it seemed to be an issue with a bad fuse. He repeated again, ""how do you expect me to fix something that isn`t broken?"" Andy placed tape all around the vehicle where the damage was at and said that if he did this for every new vehicle he sold his service department wouldn`t be able to keep up. Andy gave us a loaner vehicle to use and told us he would call the next day, Sept. 14th, to let us know how everything was going. A week later we finally heard back. When we went to pick up the car, it looked even worse. They did a sloppy job trying to fix the large chip on the molding of the driver`s side door; there were new scratches, and a new nick on the dashboard. The molding had a shiny material placed on it, it looked like it was buffed, and before it was dry one of their technicians must have swiped it with his fingernail. And after the mess they made, the chip was STILL THERE! I refused to take the vehicle. Another salesman told me that there was no manager there that day for me to speak with. When I informed him that I was not leaving until I spoke to one, Dale the service manager appeared. I guess he was there after all. He told me if they attempted to fix the chip any further it would just continue to look worse. My husband and I left the vehicle there again and demanded it be fixed properly.
A day later I called and asked to speak to the owner and was told he wasn`t available. I asked for his voicemail and was told it hadn`t been set up yet. I asked when he would be back and was told they didn`t know, that he was in Florida. My husband spoke to their GM Steve Werksman and told him that the whole thing was a nightmare and how their staff acted very rude, hostile, confrontational and disrespectful to both him and I. Steve did not offer an apology. To add insult to injury, my husband said that it might be nice for them to upgrade the radio or speakers to try and make up for what they`ve done. Steve said NO, and added, ""I am not going to just give money away."" Corporate again refused to assist in the situtation. This is a brand new car that has already needed bodywork, repainted and the dashboard ripped out and replaced. Finally, we again drove an hour away from our home to pick up the vehicle. The vehicle IS STILL damaged. I have had to pay out of pocket hundreds of dollars to fix the car properly! AVOID VALLEY HONDA AND HOND

Disgusted11 / 10/10/2011

I never write reviews and I never thought I`d write one about a car dealership. I would rather go to the dentist than buy a car. Valley Honda in Monroeville not only had a superior product but a superior attitude and approach. They were friendly and professional. They were attentive and respectful. there was none of the back and forth that insults the intelligence. It was quick and clean and modern. I worked o... view moreut the deal on a computer screen not scratch paper. Overall it was the best car buying experience that I ever had.

kline / 3/3/2011

I started car shopping online and on the phone. most dealers (8 total) never responded or called me back. I got 2 responses from Valley Honda in Monroeville within an hour. WOW! the treatment I received when I got there was professional and friendly. I met four people in total and they were all nice. The price was great ($278 better than anyone) and I got $500 more for my trade. I will be back and I`ve told al... view morel of my friends. The other dealers should take lessons from Valley Honda.

Blyleven11 / 2/29/2011

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