Collex Collision Experts / Honey Brook, Pennsylvania

Rating: ★

Auto Repair & Service, Automobile Body Repairing & Painting

Address: 110 Seltzer Ave, Honey-Brook

Postal code: 19320

Phone: (610) 384-6144

Collex Collision was recommended by Allstate to fix my car after an accident on March 15, 2011. My car was towed by Collex on March 16, 2011 and repairs to the right, front passenger`s side were completed on April 7, 2011. Three weeks seemed a bit excessive considering the extent of damage to my car. On April 8, the right passenger`s turn signal was not working. I returned the car to Collex and they replaced the ligh... view moret bulb. Once again, the turn signal would not function so I returned to Collex on April 20 and was told that a new part needed to be ordered. On April 27, I took the car in to Collex for installation of the new part (socket). Again, it did not work so I contacted my Allstate agent and spoke with an insurance adjuster. The adjuster told me I could take the vehicle to Collex or a garage of my choice. I chose to take the car to Moore`s Tire on April 30 and upon evaluation, they believed the problem was a "flasher" and it was ordered. I brought my car back to Moore`s for installation of that part and but it turned out that the "flasher" was not the problem. Once Moore`s took apart the light, they discovered that the new socket was ill-fitting and was being held in place with duct tape. This was the repair that Collex had performed on April 27. There was also duct tape holding together parts of the windshield washer fluid container. I have photos of this. I was driving to North Carolina on May 8th and needed to have a car that functioned properly. Collex`s "repair" of my turn signal could have resulted in injury or worse if the malfunction had occurred during my travel time. I feel that Collex was unprofessional and demonstrated a lack of concern for my safety when repairing my turn signal with duct tape. This is unacceptable. They also show utter disrespect to me as a client and to Allstate as one of their "preferred" repair facilities.

dianedazio / 5/19/2012

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