Bearsch`s United Auto Center / Delta, Pennsylvania

Rating: ★★★

Auto Repair & Service, Automobile Parts & Supplies, Automobile Accessories

Address: 2468 E Churchville Rd, Delta

Postal code: 21015

Phone: (410) 879-1102

To Whom It May Concern: 1. Yes the joint is clicking due to the fact that it is slinging grease. The clicking noise is the precursor to joint failure (if joint fails while driving, it could cause damage to the vehicle or an unsafe situation) due to a lack of grease. Maryland law says to reject vehicle if: ?ˆ?Any CV joint is torn or otherwise damaged so the lubrication (grease) cannot be contained.?ˆ? We also nev... view moreer said that the repairs must be done by us. I also know for a fact that almost no shops carry a CV axle for a Land Rover. They are not that popular of a vehicle. It is interesting to note that Land Rover itself charges $312.20 (part #TBD500090) for the same axle, plus labor. 2. In regards to the L/R tire, the inside edge was worn almost smooth thus failing inspection, below 2/32. We did not try to sell a tire that wasn`t needed. We suggested using the spare to save the customer money. 3. As to the removal of tint, we stand by our estimate. Maybe some other establishment can do if for cheaper; that is called the free-market economy we exist in. One again, we never said the repairs had to be done at United Auto Center. 4. Again we never said the repairs had to be done at United Auto. The customer was free to have repairs done anywhere she chose and return for a re-inspection at no additional charge for 30 days or 1000 miles per Maryland law. If we were such crooks, why would we suggest using her spare instead of selling her a tire. Also, her claim of gender bias is totally unfounded as witnessed by our loyal customers?ˆ”both male and female. If we were such crooks, why have we been in business for 27 years at this location and over 50 years of serving Harford County motorists while maintaing an A+ rating with the BBB. We stand by our service and findings in the Maryland State Inspection, which can be confirmed by calling our Inspection Supervisor with the Maryland State Police. We would welcome this opportunity to have a fair trial. Ms. Ventura talks about our alleged gender bias while at the same time saying ?ˆ?a typical auto repair shop story of lies and scams.?ˆ? It seems Ms. Ventura already had her mind made up the a ?ˆ?typical?ˆ? auto repair shop would rip her off. Anything but the vehicle passing would be a ?ˆ?ripoff.?ˆ? Furthermore I can say that Charlie and the rest of the United Auto Center crew treated Ms. Ventura with more dignity and respect than her personal attacks against Charlie and United Auto Center and other ?ˆ?typical auto repair shops.?ˆ?

BobBearsch / 2/29/2013

I wish I saw the earlier review! I am also new to MD and only went to his butcher shop because they were on BBB! Dumb luck as these guys (aka especially Charlie) are lying, deceitful thieves - yes typical auto repair shop story of lies and scams. Unbeknownst to them, a week prior to my move and from taking my vehicle to them - I sent my 2006 vehicle for a full tune-up etc. from a highly reputable dealer prior to my ... view moremove to MD - KNOWING FULL WELL MD BS red tape with new residence and their vehicles. I knew it is NOT GOOD NEWS when "Charlie" came up to me with a HAND WRITTEN estimate (FYI no reputable shop will give you a handwritten estimate) outline in chicken scratch all my issues and costs: 1. Left/Front CV Joint $195 (he said it has to be overnight from Houston, TX! BS because I made a call and found out it cost no more then $80 and any reputable shop will have it in stock) - So, this $195 "problem" won`t kill me or anyone on the road - will just make a little clicking noise when I turn the steering wheel! I am so angry I can spit fire! 2. L/R Tire / swap out with spare $10.95 (NOTHING wrong is it because I just had an alignment done and tires are practically brand new!) 3. Remove Tint $144 (he must think that because I am a female therefore I have to be clueless and stupid! I have friends in the auto industry - sadly they are not in MD! Should cost no more then $50-$60! Yes, for the little strip on the windshield and driver/pass!) 4. Left/Front Park Light $28 (he must be crazy!) I wouldn`t let these people go near my vehicle if they are the last auto shop on earth! What ever happened to decency? I understand business but operating a business and taking advantage of hardworking people is just bad business and will catch up to you in the end. Don`t underestimate anyone based on gender or otherwise.

KARMA888 / 2/21/2013

I have been a customer of United Auto Center for the last 10 years. I have taken all my vehichles there from anything to new tires to replacing my transmission in my grandson`s F250. I always been happy with there work.They have always been professional and friendly.

Grandpop / 10/20/2011

I had a good experience at United Auto Center last week. I took my 04 Toyota Tacoma there for tires and was very happy. They even gave me a complimentry roadside assistance for a year. Everything was done in a timely manner.

ba540ja / 10/19/2011

The true test for any business isn`t how they treat you when everything goes right but how they treat you when there is a problem. I was a customer of theirs for over 5 years and never had a problem with the quality of their work or customer service. On a Monday morning I brought wheels to them to have tires installed and balanced. In the process of dismounting the tire on one wheel the technician gouged the finis... view moreh of the wheel badly around the center cap. A 1x1 inch area of the face of the wheel was scraped down to the bare aluminum. After pointing out the damage when picking up my car I was told to leave the wheel with them so the boss (Bob) could see it and was told I would receive a call. Long story short, they wanted to use some mobile repair service that they had never used before. The company was supposed to show up twice and never came. I talked to Bob for the first time on the Monday two weeks after the damage occurred. He said I was making a big deal out of nothing and that the damage wasn`t that bad. He accused me of lying about the price of the wheels ($600 for a set of Volk Racing GT-P forged 2-piece wheels) and then said he couldn`t be bothered to look up the price on his own. He also stated that there were no guarantee`s made about the condition of wheels that they handle so the paint damage isn`t their problem. CLIFFS: If you take your vehicle there then you better pray there isn`t a problem because if there is then you`ll get the run-around and called a liar.

ExtremelyDissatisfied / 8/12/2010

I`m a long time patron of this establishment. My wife and I have used it for both our vehicles and I`ve recommended it to many of my neighbors. Always had a fair price, never had to wait for service. We wouldn`t go anywhere else.

phillyfan1105 / 5/30/2010

Have to say that I`m really surprised by the negative review before me because I have always had such a great experience with this garage...and trust me, I`ve been to my share of garages where I didn`t have such a great experience! my family is relatively new to the area and Bearsch`s was recommended to me by three different neighbors as a good garage. It`s a family owned and run business, father and son (and once... view more when we were there the son`s wife was there with the grandson which was too cute to see all 3 generations at work!) They did the inspections on both our family cars when we first moved here, they`ve taken care of our oil changes and routine maintenance during the past 9 months that we`ve been here and they also took care of a brake problem we had with my husband`s truck. Every time the service has been quick, well-priced, and the personell have been friendly and professional. We wouldn`t go anywhere else!

momtogirls / 4/5/2010

UNITED AUTO CENTER, 2468 E Churchville Rd, Bel Air, MD, 21015 - Do not Trust them.
I went for state inspection. Before they did anything, I asked the guy to look at the van to see if I needed new tires. He looked at all wheels and said you?ˆ™re Ok until next summer. I came back and he failed the van.
He failed it for the tires, the ?ˆ?Y flex Pipe?ˆ?, and the ?ˆ?brake wheel Cyl?ˆ? failed among other things.
I told A... view morel that I will by 4 tires from The TireRack at a cost of ~ $307 (including shipping).
He said, no we can buy them cheaper from TireRack, install them for you and we can save you some money. On the TireRack website, he should be charging about $70 for Mounting, Balance, Valves, and Disposal. So that is about, $70 + Tax then add the tire cost $307 = $382.
I ended up paying $448. That means I bough a tire for $76, including shipping, and it cost me $112 out of his shop.
And he said, ?ˆ??ˆ¦we can save you some money?ˆ?. Thanks Al.

Now, the ?ˆ?Y flex Pipe?ˆ? from the dealer is about $1100. At NAPA it is about $505. Guess how much he told me it will cost me for the part? $880, without installation. I hate to see how he?ˆ™ll do the fuzzy math here at the end of the day.
I decided to go somewhere else.

DoNotGoThere / 7/26/2009

UNITED AUTO CENTER, BEL AIR, MD 21015 - Go there at your own risk. I went for state inspection. Before they did anything, I asked the guy to look van to see if I needed new tires. He looked at all wheels and said you?ˆ™re Ok until next summer. I came back and he failed the van. He failed it for the tires, the ?ˆ?Y flex Pipe?ˆ?, and the ?ˆ?brake wheel Cyl?ˆ? failed among other things. I told Al that I will by 4 tires from ... view moreThe TireRack at a cost of ~ $307 (including shipping). He said, no we can buy them cheaper from TireRack, install them for you and we can save you some money. On theTireRack website, he should be charging about $70 for Mounting, Balance, Valves, and Disposal. So that is about, $70 + Tax then add the tire cost $307 = $382. I ended up paying $448. That means I bough a tire for $76, including shipping, and it cost me 141 out of his shop. And he said, ?ˆ??ˆ¦we can save you some money?ˆ?. Thanks Al. Now, the ?ˆ?Y flex Pipe?ˆ? from the dealer is about $1100. At NAPA it is about $505. Guess how much he told me it will cost me for the part? $880 with out installation. I hate to see how he?ˆ™ll do the fuzzy math here. I decided to go somewhere else.

Justmovedhere / 7/21/2009

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