Ricky Hendrick Performance / Wesley Chapel, North Carolina

Rating: ★

14 years in Business

New Car Dealers, Motorcycle Dealers, Motorcycles & Motor Scooters-Parts & Supplies

Address: 502 N Polk St, Wesley-Chapel

Postal code: 28134

Phone: (704) 889-3500

Motorcycle Dealers, Motorcycles & Motor Scooters-Parts & Supplies, Motorcycles & Motor Scooters-Repairing & Service, New Car Dealers

Mon - Fri 9:30 am - 6:00 pmSat 9:00 am - 4:00 pm

Great store but Service is beyond Worst. The front desk guy is the service manager. He doesn`t honor the coupon until you tell the general manager or sales manager then he honors it. If you are not satisfied with your invoice, contact the general manager because he adds all the extra things on the invoice even with a coupon. Don`t argue with him because there is no point. I requested him the oil change for $29.99 ... view morehe said he needed printed out so I printed out. Later he charged me $35 for labor and $20.85 parts, $3.15 for service fee and $1.51 tax= total bill was $60.51 for oil change on a cruiser bike. He said Oil Change $29.95 is just for the oil and not for the labor. I argued why it`s like that he said with motorcycle its like that so I left then came back in the afternoon talked with the sales manager since general manager was out, he ask why service manager charged me extra $35 he said he will fix it and that it was a mistake. I talked with him again and he said it`s didn`t know it was $35 on there when I argued with him in the morning about that. Oh Really? He said it will change to $15. So instead of paying $60 he change to $40. Still it`s not the special $29.95 special. He doesn`t explain anything and lied straight to my face. I will never leave my bike for oil change or to get it repair here. Unless he leaves that company. I never ever have problems anywhere else. This was the worst experience ever! Such a false advertising. Service manager is not professional at all. People should go there but just check your invoice.

biker1958 / 8/29/2013

Do not trust your bike or 4-wheeler to these guys if it is a problem more complex than an oil change. I took an older bike here to diagnose and repair an ignition problem and after, literally, months of effort the mechanic said he could not figure out the problem and charged me over $300 for telling me this. It is one thing to not be able to find parts for an older machine, but to say "we can`t figure out th... view moree problem" means that the mechanic is not much of a mechanic. And then to charge anything more than $25 to tell me this while holding the bike hostage is close to criminal. Management here needs to do a serious review of their business practices, the attitudes of the mechanics, and how they treat customers. As it stands now, they seem to only be existing because of the Hendrick name. I will never go back here and I`ll go out of my way to tell my buddies I ride with.

GPR113 / 5/19/2013

I wish I could give it negative reviews. This place is a joke and the only reason they are still in business is because of the last name. These people are dishonest and not even good mechanics. They had my bike for a week to clean engine out and replace air filter to get started. Charged $400 and got a quote from a more reputable dealer that was half. They called me numerous times throughout the week to come pick it... view more up. Picked it up and it didn`t work. Didn`t a call from them until 2 weeks later

Tingram21 / 8/4/2012

I traded my wifes Shadow for a used Can Am Spyder and got a great deal.
I highly suggest buying from them.

tlapointe / 10/17/2011

These guys really are a piece of work! They charge way too much for minor services. I`ve used their services three times and the each time the charges have been questionable. On my last and final visit I went to get a scooter inspected and to have the tag holder put on. I asked the counter person how much it would be to install the holder. He said something like it`ll be a just small charge to install the tag holder.... view more Well, after the installation he told me it would be a half-hour cost of labor! The holder only took 3 minutes to put on! The point is he knew beforehand they were going to charge half-hour`s labor to install the thing. And had he told me that upfront I would not have had them do it. I took it off myself so I know it wasn`t that involved. This place is really convenient to my home, but I will not be using them again. Do yourself a favor and find a honest place to do business.

Sherlock4 / 5/5/2010

I purchased a motorcycle from them. It was not safety inspected.
Under NC law Article 3a Section 20-183.4c-paragraph a2, a vehicle for retail sale in NC must be inspected. NC DMV has no record of an inspection. My rear tire was shot and rear brake rotor and pad shot. Tried to resolve issues. They do not want to deal with your legitimate concerns. My Advise is run from the dealership as fast as you can. Also they ... view morecharge an ADMIN FEE
of 198 dollars. Which is a BS fee to inflate their profit. Also they Advertise a motorcycle as used, when you get to the table it is now AS IS.

Joe Stewart / 9/3/2009

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