Capital Ford Inc / Research Triangle Park, North Carolina

Rating: ★

Auto Repair & Service, New Car Dealers, Automobile Body Repairing & Painting

Address: 4900 Capital Blvd, Research-Triangle-Park

Postal code: 27616

Phone: (919) 790-4600

Reviews:

mike.fillion.10 / 1/17/2013

Really an awful place filled with lying

Really an awful place filled with lying condescending employees who have never even heard the word customer service. The owner has created a culture that rewards cheating customers and avoiding responsibility. He is so money hungry that he employes untrained people who are truly clueless. Ford has great cars but never ever deal with these idiots.

NK862 / 5/31/2012

This is just another reason why I don`t buy a Ford car.

I have stopped buying Ford cars a long time ago. One reason is the customer service you receive when you have to have your car repaired.
Recently I walked into Capital Ford to have my husband`s battery replaced because the one they gave him was no good after 4 months. Once I walked in there are about 4-5 desks and each desk had an employee behind the desk. Three employees say me come in and stand there waiting on ... view moresomeone to greet me. They looked up at me and went back to work. No hello, no what can I do for you. So I walked up to two men that were in a conversation and had to wait til they were finished with a ""non work"" conversation, just for them to acknowledge me. So I got the battery replaced and then the salesman try to get me to pay for the battery when it was under warranty.
Today my husband went back to Ford to have service done and he said when he was complaining to a salesman, he didn`t even bother to look my husband in the eye as he was speaking to him. To me, that`s very disrespectfull. So my husband had to tell him to look at him when he`s speaking to him.
When my husband`s truck get paid off...WE WILL NEVER BUY ANOTHER FORD CAR. I wouldn`t have a Ford car/truck even if it was given to me. I will make sure my husband NEVER goes back to that Ford establishment again.

vonxojn / 8/4/2011

Capiatl Service - very mixed place

I have been a cuatomer for about 8 years. I have usually been impressed by how well they handle customers. In the past I felt like I got honest advice.

The last two times I have been here in 2008 & 2009, I did not leave with the same confidence.

In 2008 they had trouble figuing out my problem, so they rented me a car at their expense, then they forgot an issue & rented the car again. So there were ... view moreproblems, but they did their best to make things right.

In 2009 I got a morning appointment for service they had recommend I just stop in & wait for 2 .5 hrs for them to do. When they took my appointment, they acted like they didn`t want to bother with an appointment for routine service. So the day before, at 4pm I dropped off my car, so they could start that night or early the next day. Did I mention I had a morning appointment.... So at 2:00 they call me with upsale recommendations which I would appreciate if they were individualized, but this was more like.... you asked for the special, but we never recommend the special. Hey, look at the car, then decide what is needed! So I returned my rental car to budget the next day at 4:00 & they delivered me to Ford at 4:30, a little wait may not be that bad. At 6:00 they finished. I`m glad I didn`t drive in w/o my appointment. Not a happy camper... find yourself a good garage.

jonboy117 / 12/17/2009