Randy Marion Buick GMC / Huntersville, North Carolina

Rating: ★★

10 years in Business

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 13701 Statesville Rd, Huntersville

Postal code: 28078

Phone: (704) 659-7010

New Car Dealers, Tire Dealers, Used Car Dealers, Auto Repair & Service

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Auto Parts

Mon - Sat 9:00 am - 9:00 pm

Buick, Gmc

(704) 464-4391

My advice on this dealership: run away from it, as fast and as far as you can. They seem to have the old-school sleazy used car sales mentality, and don`t seem to value educated new-car customers (harder to upsell). My impression is that they won`t give you the time of the day, if you know where the vehicle price needs to be and if you are not a potential customer for gouged financing and insurance products. I v... view moreisited the dealership on a Tuesday evening, test drove the 2013 Verano and the 2013 Lacrosse and decided that the Verano was the vehicle I wanted to pursue. Researched their website and saw that they offered the 24mth Experience Buick 10k miles lease for $199/month with $1,259+taxes and fees due at signing. The main finance guy was closing another deal, so I talked to Ron, who proceeded to replace the $1,259 with $1,759 and tried to show me a higher-priced national advertisement. When I pointed out their website, he acted like it was the first time he saw it, and said that he wouldn`t let $500 get in the way of a deal. It was late, so he was going to check on other incentives and would call me next day (Wednesday). Wednesday passed, so I called them late Thursday and talked to my sales rep, Zach. Told him that Ron failed to follow up on Wednesday, as promised. I asked Zach to get Ron to call, and Zach hung up to go talk to him. Zach then called me back himself with a quote: they could do $195/month with $1,259 total due at signing (emphasized twice that it would not be just down payment, and they had enough room to cover the taxes and fees). I asked him to apply the $1,000 lease conquest, as I am coming off another vehicle lease, which would lower my out of pocket to $259. He was going to check on that and get back to me. Friday afternoon rolled around, so I called back. Zach was out of the office, so I asked for Ron. He acted all annoyed that I bothered him, and proceeded to increase the needed amount due at signing by $1,000!! When I told him about the bait-and-switch from what Zach quoted me, he said that he wasn`t on the phone, so he has no clue what Zach told me. He also offered a half-hearted apology for not calling me when promised or when I followed up, and said that he relies on his salesmen to remind him to follow up with customers. Really? I called Zach on his cell and he promised to have the GM Jeff Leahy call me the same day (still Friday). Did not hear anything until Monday evening (the 7th day after I told them I want to get a lease with them) and found out that Zach was out the whole weekend. Asked for Jeff, who seemed to not know anything about the situation. He listened intently and said that he would look to get the deal rolling again. Next thing I know, the finance manager Damon calls me, and he talks about a 39-month lease instead of the 24-month one, so I have to give all the details from the beginning to a fourth person... He also acted like he doesn`t know who puts their offers on the website, so he couldn`t speak about it... He went back to his desk to run some numbers, and called me back with the numbers similar to Ron, about $1,000 more out-of-pocket than Zach?ˆ™s quote. He proceeded to tell me how great of a deal that is, so I had to stop him and give him the customer perspective: nobody from their dealership follows up with the customer when promised; they either don`t communicate to each other or they pretend to not know what each of them relays to customers; nobody knows who manages the sales offers from the website; and the icing on the cake, the bait-and-switch between sales and finance.

Robertino / 8/14/2013

12/29/2012 My first experience with Randy Marion Buick-GMC. My sales associate George Wood was excellent to work with. Sales manager Doug, was easy to work with, so was Finance manager Damon. My overall experience was fantastic. I will definitely recommend to my friends, family, and customers. Joe Lee, Agent SC Farm Bureau Insurance.

JosephALee / 12/30/2012

We have bought three vehicles from Randy Marion in the past seven years. They are like family to us in sales and service. I will never go anyplace else. Great Dealership!

RichardBinnard / 6/16/2012

STEER CLEAR! If you are in the market for a new GMC or Buick, shop elsewhere. This dealership uses deplorable business tactics and will waste your time. Don`t even bother asking for the manager as he is the worst of the lot. Unless you like the bait & switch technique, buy your vehicle from another dealer.

lorleafa / 4/26/2012

I would not recommend Randy Marions service department to anyone. They are a bunch of idiots in Huntersville anyway. I took my GMC truck in for a simple oil change and tire rotation. Was told I needed some repair to my front end, which I discovered elswhere ( Meineke Car Care ) that I did not need the two parts replaced at all. So thats a wonderful example of how honest they are at Randy Marion GMC. But thats the sma... view morell part of my experience. The unthinkable happened to me when I left the dealership to go home. Thank God I did not go on the interstate, which I normally would have done. Someone could have easily been killed. So I go up hwy 21 instead. Fairly heavy traffic but a slower rate of speed. What happens? A few miles down the hwy, my left rear tire and wheel came off and my truck abruptly comes to a stop riding on the pavement on my wheel hub or plate whatever you call it. THE IDIOT WHO DID A SIMPLE OIL CHANGE AND TIRE ROTATION did not tighten my lug nuts. Maybe he was mad I wouldnt let them rip me off for the unneccesary work they said I needed. So I call Randy Marion`s service mgr and tell him, and all he wanted to know was how much was my truck messed up. Not a mention of am I OK. Did you or any other person get injured? No, all he cared about was what they were going to have to fix. They sent a tow truck 45 minutes later. I get back to the dealership and the same thing. A slew of people including the idiot who didnt tighten the lug nuts down, the service writer, service mgr., and other service personnel all run out to look at my truck and what got damaged they were liable for. Very very disappointed at not being asked was I OK. It`s almost laughable other than someone could have been killed if I had gone on I77 and got up to high speed. A little simple job of tires being rotated but the retarded mechanic doesnt tighten the lug nuts. Pitiful response, pitiful performance all around by this pathetic dealership. Bottom line, I will never go back to these clowns and would tell anyone to use caution before you do either. If they cant get you to go along with their lies to rip you off, you not make it far down the road safely.

Heels44fan / 7/14/2011

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