Johnson Hyundai / Fuquay Varina, North Carolina

Rating: ★★★

6 years in Business

New Car Dealers, Used Car Dealers

Address: 5000 Old Raleigh Rd, Fuquay-Varina

Postal code: 27511

Phone: (919) 447-3900

New Car Dealers, Used Car Dealers

Mon - Thu 3:00 pm - 9:00 pm

Hyundai

Authorized Equus Dealer

I bought a Hyundai Sonata from Johnson Hyundai February 2011. I decided I want to use their service department to maintain my car. I always made an appointment because I figured that would get me in and out quickly... wrong! As you pull up to the service area you are greeted by a valet who takes your car and says have a seat on the couches and they will be with you in a few. Well a few turned in to 30 minutes. I made... view more an appointment and I have to wait 30 minutes just to drop the car off?!?! I was heading out of town and was 45 minutes late to meet my group. About a week later I got a survey as to how their service was... this would be fun! I told them what happened and I received and email from Stephanie Flesch (I wish she still worked there because she was always very helpful and fast with information) that this would be taking care of. I was told that I no longer needed to drop my car off at JH because they would bring me a car and pick mine up and bring it back when it was done. I also didnt have to pay for this next service. I thought that this was a good way to keep a customer. Well.... I have had a few more problems about not getting things done while my car was in for a regular service and Stephanie once again got this taking care of. So no Stephanie is gone and I am to contact Ron Kerr (Service Manager) for any of my car`s maintenance. I emailed him on April 12 to let him know I needed an oil change and I got one response back, when is a good time for you? I responded that any day and time was fine if they were picking up the car. I have not heard from him since then and have decided to no longer use JH for my service needs. I am currently trying to find out the Gen. Manager`s email so that I can copy him on this email to let them know I will no longer be bringing my car to their shop.

Kbentley31 / 4/17/2012

this place will waste your time! I would avoid it and the badger!

thatonedude / 1/4/2012

I brought my Santa Fe for inspection. I had some belt issues (slippage) and was using belt dressing. The mechanic told me that my power steering pump had failed and I needed to replace it for a cost of $700 in parts plus labor. I told it was just the spray, but he, and the service department manager, would not listen. They told me that if I did not have the repair done, they would not pass my car for inspection. I to... view moreok the car to Meineke. They told me there was nothing wrong with the power steering but that I should replace the worn belt soon. They said I easily passed inspection. Beware of service shops that try to talk you into unnecessary repairs.

cinemabon / 4/4/2011

This by far was the best experience that I have had in buying a new vehicle! The Johnson Hyundai dealership never pressured me in any way and were extremely accommodating when it came to viewing the inventory and answering all my questions. I have already recommended this dealership to family and friends. The entire process could not have been any easier or simpler. it was the fastest purchase I have ever been a part... view more of from start to finish. I absolutely love my 2011 Genesis 4.6. This car has converted a BMW owner for sure!

zloew2 / 1/4/2011

Even as important as it is that the vehicle is well made and expertly finished, just as important is the price. Most important however is the wonderful way Johnson Hyundai represented the Brand and treated us throughout the whole vehicle purchase. They made it all so easy.

burtn9 / 1/3/2011

I am thrilled with my new family dealer, Johnson Hyundai. It is not an exaggeration to say that I couldn`t be happier with the way the staff handled everything. Before, during, and after the transaction, they remained connected to the process. I continue to give my strongest recommendation for Hyundai in general and Johnson Hyundai in particular.

jo.pats51 / 10/15/2010

I just had a great experience with the guys in the Service and Parts Dept. Ron and Ryan started out my experience by offering advice over the phone. When I came in there was no wait and they immediately had the needed parts to repair my car. As I was going to be traveling before the repair could be made, they covered my exposed door handle opening with painter`s tape and worked with me on time frame and costs. ... view moreI love my Azera and will drive out to Cary for ALL future service.

Dschristie / 9/24/2010

When I bought a Hyundai Elantra from Johnson Hyundai, I was very impressed with the service I recieved. Everyone I worked with was pleasant, knowledgeable, and helpful- everything you want in a car sales person. When I first arrived to pick up my car, it was parked in the first spot for me and was beautifully cleaned and shiny and ready as promised. Everything was explained throughly and I felt so comfortable with th... view moree entire transaction. I highly recommend this dealership to anyone that is in the market for a car! PM, Cary

lillylove12 / 9/11/2010

I am a longtime repeat customer of Johnson Hyundai and I can not say enough good things about this dealership! Everything from the reception desk to the business manager has been excellent. I am hooked for life and I will continue to do my buying here.

SC

louismm / 7/26/2010

As the two previous posters, I came in and knew the exact car I wanted. I told the salesman to show me where to sign because I wanted to buy that car right away. Two and a half hours later (of sitting by myself, mind you-- my salesman was no where to be found despite the fact that there was only ONE other customer in the entire building), I finally get to the finance department where the finance manager proceeds to t... view morery and convince me to finance through them, not my bank. Fine, this all I could deal with if my salesman wasn`t practically half asleep and couldn`t answer half my questions about the car. It was BRAND NEW, how do you not know anything about it? I would have even preferred one of those pesky wont-leave-you-alone salesmen to this entirely comatose idiot. Still bought the car though-- unfortunately there`s not another dealership for hours-- and love it. I just hate the dealership.

lh73815 / 7/21/2009

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