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Wickens Automotive / Concord, North Carolina

Rating: ★★★
26 years in Business
Auto Repair & Service
Address: 3645 Poplar Tent Rd, Concord
Postal code: 28027
Phone: (704) 788-8797

My Money. My Choice. My Meineke. ?

We specialize in the following: *Auto Service & Repair * Scheduled Auto *Maintenance Fleet Service *Online Coupons *Customer Service *Car & Truck Repair Financing and Emergency Services Available

Categories:
Auto Repair & Service
Open hours:
Sat 10:00 am - 5:30 pm

Reviews:

Wickens Automotive has TERRIBLE customer service. I went there for the first time a month ago & the owner was rude to me even then. I am not sure if it was because I am a female, but I strongly doubt he would talk to my father the way he was talking to me. I brought my car to them in the morning on a Tuesday, by Tuesday evening they hadn`t even looked at it, they couldn`t even give me an estimate. When I began to... view more explain that I needed it back as soon as possible for class the next day, the owner put the blame on me saying that I didnt tell them that I needed the car back ASAP. I have never been to a car place that I needed to tell them to hurry up and work on my car because I needed it. That should be a given. Anyways, My check engine light was on and I had them check to see why, three weeks later it was on again. After spending $400 the first visit there, I took my car to them again so they could check to see why the light came back on. I made a call on Monday to see when they would open, they told me eight, upon my arrival at 12, the owner proceeded to yell at me and lecture me as if I made an appointment at 8. I tried to explain to him that I wasn`t calling to make and appointment only to see when they opened, and he kept making rude comments like "Your phone didn`t work, you couldn`t pick up and call?" I left in tears. After arguing with me for a couple minutes, I told him I would take my business elsewhere and he agreed. Is this what customer service has come to? I spent $400 at your shop and this is how you treat a returning customer. Very rude, I will never go back, and I will write reviews based on their terrible Customer Service. - See more at: http://www.cartalk.com/mechanics-files/mechanic/nc/concord/wickens-automotive#full_review
123Terrible123 / 2/28/2013

Some people are very good mech...
Some people are very good mechanics, and some have a flair even above and beyond that which defies description. Brian Wickens definitely falls under the latter. I and a previous owner had a problem that several very reputable tuners had not been able to fix over the course of two years. Within several DAYS, Brian not only had it figured out, but had the thing tuned to sheer perfection. He`s definitely my shop for... view more any and all of my vehicles from now on!
Larry / 9/24/2011

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