Auto Repair & Service, Automobile Parts & Supplies, Auto Oil & Lube
Address: 2737 Castle Hayne Rd, Castle-Hayne
Postal code: 28401
Phone: (910) 550-3706
24 Hour Emergency Service
Serving The Triangle for Over 15 Years - Give Us A Call Today!
Auto Repair & Service, Auto Oil & Lube, Automobile Parts & Supplies, Auto Body Parts, Tire Dealers, Brake Repair
Wrightsboro, Wrightsboro Acres
24 Hour Emergency Service Available
ACDelco, AC Delco
6 star shop!
I love this place! Going back, and telling my friends. I heard a commercial and thought I would give them a shot. They were a little out of my way. But when your truck is your baby you only want it in good hands.
So I took it over 3:30 on a Tuesday. The guys were very welcoming, interested and one could feel that they did want to help. It was raining, I new something was up with my brakes and that it would take a... view more while, plus it was making a non-consistent sound. They told me right then what they thought was wrong with my brakes. (and were right! *First star*)
They were willing to try and squeeze me in, but I said I could bring it back on Thursday morning. So Thursday comes. I come in and they ask me if I can wait 5 minutes. I think, maybe not so good after all, but it was followed quickly with the owner (Ed) will be here and he would like to take it for a test drive. (Oh that`s a good thing I thought.) (*2cd star* this guy cares about making a good name, meaning he will take care of my vehicle.)
The poor owner spent a half hour driving around and the truck wouldn`t make the noise. So sense it wouldn`t cooperate, he had one of the technicians look it over to see if there was anything loose, but they didn`t find anything. (Which means nothing serious and I didn`t get charged for nothing. *3rd star*)
I have two small children with me. He lets me know about how long it is going to be and then tells me there is a playground across the street. Perfect! We go for a while come back. I remember I also need an oil change. These nice guys ""no problem!"" Then I was in the waiting room and there is a display of old belts. So I walk back up to the counter and ask if my truck needs one. Two questions latter he tells me it does. ""Got time to fix that?"" ""We can handle it"" ""Thanks!"".
A couple minutes latter he calls me up and says when they opened my hood they could see corrosion on my battery and said that it needed to be serviced. ""Okay can you do that too?"" ""Sure can!, Let me get you a price quote..."" ((okay this was so nice, they always told me the price up front.)) *4th star*
Then I was looking at some really cool tires they had on display. I had been shopping around for tires for a couple weeks and hadn`t got a quote under $900! Then I ask, ""What about tires?"" He (Barry) just smiles. I know he had to be thinking I was crazy. I should have just walked in with a list. But they took every curve ball I threw at them.
So he looks some up and says we have (sorry I don`t remember the names) #1 tire out the door price of $460, then #2 a little pricey at #717. I was like, ""your awesome!"" But just asked what other kind he had. I mean the bigger the better right? They said they would have to order the ones I wanted and it would be a day or two. I said I would like to look around on line and call in with my favorite tire. They said that was fine. No upsaleing!!! *5 stars*!
Get my truck back. Brakes are good as new! Fresh oil, the worry about my belt gone. Bill was way, way smaller then expected and it was a good experience. Didn`t think that happened at a shop anymore.
Anyway, long story. But great place if you don`t want to be treated like a number!
1st Know their stuff
2cd Cares if the work is done right
3rd Only fixed what was needed
4th Up front price
5th No upsaleing, only what you want.
and if I can 6th For being so overly friendly. They new so many peoples names that came in that door. Great people. Thank you Wrightsboro Tire and Auto for making a dreaded day enjoyable!
CarolinaMommy / 5/23/2010
Buy Cars in Castle Hayne, North Carolina
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