Marina Dodge Chrysler Jeep/Marina Mitsubishi / Pittsford, New York

Rating: ★

12 years in Business

New Car Dealers, Used Car Dealers

Address: 943 Ridge Rd, Pittsford

Postal code: 14580

Phone: (585) 671-3000

New Car Dealers, Used Car Dealers

amex, discover, master card, visa

Auto Parts
Sales

Mon - Thu 7:30 am - 8:00 pmFri 7:30 am - 4:00 pmSat 8:00 am - 5:45 pmSun Closed

Chrysler, Dodge, Jeep, Mitsubishi

(585) 670-0777

RACIST !!!!!! Do not ever purchase a vehicle here or give them business. My husband and I were profiled and it was horrible. We are Nurse and Minister and what we experienced was an outrage and if no one comes forward about this behavior it will continue. marina your RACIST PROFILING has no place in a modern America ! I am ashamed that I have to write this review. Our poor mannered sales representative told us we wer... view moree wasting his time because he was ready to go home. In there defense (that`s why they get one star) they were about to close, How about doing everyone a favor and close FOREVER !!!!!!! Seriously Forever !! If you value your time and value being treated as a person and not judged by the pigment of your skin Shop elsewhere. I`m so sick of car dealerships treating customers/consumers as though they are doing people favors by what ? Selling a product ? That`s right it is our choice as to when we would like to make a purchase and it is our choice to look at different vehicles and the color of my skin should not determine whether you as an employee would like to give me the time of day. Poor business, we would never purchase from this facility also it looked like many people have decided the same. Amen to that !!!!! Please do not support this facility it`s not just a race card it`s RESPECT and treating people who work hard for their money as valued customers. With the rising trends of customer service it`s unimaginable that such sub-par business still exists. How can you expect anyone to value this company in the community of Webster if they don`t value the customer ??? No thank you !!!!!

TeeeeP / 8/10/2013

We went to Marina Dodge looking for a 2013 Dodge Caravan, with both a DVD player and Bluetooth connectivity. My salesman Ozell said that they did not have one, but they could get one. Bluetooth was critical to me, because it is the law in NY, and because I wanted my wife to be able to dial without the distraction of looking at the phone. During the entire negotiation, I was assured that the vehicle had Bluetooth. W... view moree agreed on a price, and 2 days later we went to pick up the vehicle. When we arrived, Ozell explained to us that, once the paperwork was completed, he would take us back to the service dept, and have the techs set up our phones. Once we had the paperwork all done, we were shocked to have Ozell say "I`m sorry, I made a mistake. You don`t have Bluetooth". We were pretty angry, but took the vehicle anyway. The next day, I got a call from the dealer stating that the finance guy forgot to have me sign a form. I had to drive 40 miles the next day, to sign not one, but FOUR forms that they forgot to have me sign. One of them, they were legally required to give me at the time of the sale. Since that time, I have repeatedly tried to contact my salesman, to see if there is an upgrade path to get the Bluetooth that I was promised. He has not returned my phone calls or emails yet. So, if you want knowledgeable salesman, accuracy in paperwork, and after-the-sale service, I would urge you to go somewhere else.

david.strong.35513 / 6/18/2013

If you are looking for a great deal on a new car, make sure you check out Marina Dodge! They have such great deals! Walk in and pay not only pay OVER the advertised price, but OVER THE MSRP PRICE! Don`t even worry, they won`t even take out the discount that is advertised that ALL buyers receive, with nothing in the fine print. And when they put a discount on the pricing sheet, they don`t even take it off the sale pri... view morece. Thanks, but I`ll just call up the better business bureau about your BAIT AND SWITCH practices.

SmartStudent / 10/29/2011

Do not use there garage! They put in old partss, over charged, and lie about what needs to be fixed! Now seeking legal options. I wouldnt be even trust any positive reviews.

Truth B Told / 2/19/2011

Don`t even consider purchasing a vehicle from this place. Without going into details, they are not reputable, professional or respectable. The only thing they want is a sale. Run Forest Run

sbizari / 10/31/2009

I attempted twice to purchase a car from this dealership based on newspaper, radio and internet ads. Both times the spin was several thousand higher than claimed/ advertised. Their practices are shameful.. The general managers were quite dishonest and one was quite rude. They earned their NO SALE. I have filed with the BBB after the most recent demoralizing experience. The salesman was great and I actually felt qu... view moreite bad for him due to the great customers service he provided, twice, without compentastion.

customerservice4U / 8/25/2009

Terrible customer service! Called ahead and scheduled a test drive of a used sedan. After I arrived, the gas tank of the car was almost empty with the warning light on. So my test drive consisted of driving to the gas station and filling the tank Myself. Then the salesman said he had to get back to the dealership, and immediately went on a test drive with some people buying a more expensive large suv. I then... view more had to wait for him to come back if I wanted to go on the test drive that I had called ahead and scheduled. It was embarrassing and a waste of time. Don`t go here unless you`re buying the most expensive car on the lot, or they will ignore you!

ofchickens2 / 1/14/2009

Based on my experience I here I am telling others to stay opened minded when you arrive. They really want to work for you but most of all when I arrived i had a differenet car in mind. Selection is so important to me bc it is very hard to make up my mind. I hope my car lasts a very long time. No problems since I bought it about 2 months ago.
nick

Nicksreview / 5/27/2008

This place is not aplace i would want my friends or family to go to. They are not good at what they do they give you the run around and they don`t own up to a piece of garbage car that they suckered you in to buy.

Amnd85 / 4/30/2008

When i attempted to have a warranty repair performed on my 07 outlander not only did it take 2 weeks to get parts,when they did arrive they were wrong and the brilliant service dept specialists couldn`t return a phone call. My vehicle was supposed to be ready for pick up by 2 pm and i received a call at 2:30 to tell me it couldn`t be repaired today, talk about a waste of time. when i showed up for the vehicle they m... view moreade me wait another 35 minutes to get a manager to tell me he doesn`t like my "hostile tone". In the end they did nothing to resolve the situation and we left in a vehicle still needing warranty repairs. As a 15 year veteran technician this is the worst service i have ever dealt with..

jpb3327 / 2/22/2008

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