Don`s Auto Body / Cheektowaga, New York

Rating: ★★

14 years in Business

Automobile Body Repairing & Painting, Automobile Parts & Supplies, Glass-Auto, Plate, Window, Etc

Address: 3160 Union Rd, Cheektowaga

Postal code: 14227

Phone: (716) 681-2662

Glass-Auto, Plate, Window, Etc, Windshield Repair, Glass-Beveled, Carved, Etched, Ornamental, Etc, Automobile Parts & Supplies, Automobile Body Repairing & Painting, Glass-Wholesale & Manufacturers

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(716) 989-4066(716) 681-2165

Get your quote on paper!!!!! Don is VERY smooth and nice on the phone and in person. He seems like wonderful person. I was quoted (verbal) one price and charged a much higher price when the job was finished. I was told several times the engine was new when I was quoted the price. When the job was done I find out.......they call a re-manufactured (used) engine, new. A re-manufactured engine is not new, it is a... view more used engine with new parts. By the time everything was all said and done, it was just a little less than if I had the dealership put in a new factory engine. I would not recommend them to anyone

Jankut / 5/9/2011

I am very pleased with the work Don`s Auto Body is doing with our fleet vehicles and how quick and professional the staff is over there. I will continue to take my vehicles to Don`s Auto Body for regular repairs
and maintenance.

LeoRoberts / 10/27/2010

I recently bought a boat that needed some engine work. I found an ad for Don`s Auto Body on craigslist so I called. They quoted me $1,500 for a rebuilt engine & $800 to install it over the phone. I felt this was fair. They also offered to pick the boat up for me since I didnt have a way to trailer it that day. Great, right? I went in the next day and they explained to me that the boat needed X & Y & Z done and that t... view morehey had to do this & that to it. However, I was smart enough to get some 2nd opinions, and ALL of these other professionals said that these things were NOT needed. So I asked Don`s to give me an estimate to repair the boat in writing. I did this for 2 reasons. 1) I had read the previous review on Citysearch about them. 2) I kept getting told that they were telling me that I needed things that I didnt. When I asked the manager for a written estimate he said ""That""s ridicoulous"" and I quote ""our time is too valuable we make $75 an hour"". They proceeded to advise me to have a good day (which meant goodbye - leave us alone). I had noticed my paperwork already had a charge of $150 on it to pick the boat up. I never asked them to pick it up, they offered, and when I accepted they never mentioned a cost. They basically wanted me to let them just work on it and give me the bill (blank check). I returned at 5:00pm 2 days later to get my boat out of there and was told I could not have it because they were closing at 5:30 and to come back another day. Luckly, I called them from my work phone so all of our conversations are recorded. I will be filling a complaint. If you are considering these guys to do work. I can honestly say that in my 35 yrs I have never been treated so rudely as a paying customer in my life. I am giving you fair warning now. DO NOT go there. See the other review.

Buffaloboater / 7/2/2009

Buyer beware.

Don`s Auto Body, Inc. - on Union Road in Buffalo / Cheektowaga, NY - provided me with unsatisfactory service.

In restoring a classic car, Don`s Auto Body billed me above and beyond the agreed upon estimate, without ever contacting me for permission to do so during the almost 5 months in which the shop had my vehicle.

In addition, they performed the following services wrong or inc... view moreorrectly:
-painted engine wrong color
-drips in clear coat
-blistered paint
-dirt in paint
-damaged power window runners / tracks
-misaligned tail-fins / bumper-filler
-additional items...

In addition, while my vehicle was at Don`s Auto Body, it was removed from the premises without my permission twice. Once, an unknown person (with Don`s Auto Body`s permission) took the vehicle to supposedly have some work done to the back window at another shop... I never gave anyone permission to drive the car. Secondly, the car disappeared for an extended period of time (days), and I had no idea where it was. To this day, no one can prove to me where the car was or how it got back.

Don`s Auto Body tried to bill me approximately 23,000 dollars (US funds) when I had only agreed to a WRITTEN estimate of 10 to 15 thousand dollars. I later was able to talk him down to around 17,000 plus tax, but not after a lot of aggravation.

Don`s Auto Body now refuses to correct their work on the vehicle. They will not fix the blisters or cracks in the paint. I am currently working with the Better_ Business_ Bureau of Upstate New York in an attempt to get Don`s Auto Body to fix their work.

If the Better_ Business_ Bureau cannot help me resolve this, I will have to take Don`s Auto Body, and it`s owner Don Staubitz, to court for the damages.

I would not do business with Don`s Auto Body again. Nor would I reccomend anyone to do so. I do not feel their owner nor management is honest in any way.

vinent_f_spinelli / 9/6/2006

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