Your Auto Service / North Las Vegas, Nevada

Rating: ★

Auto Repair & Service

Address: 3892 E Sunset Rd, North-Las-Vegas

Postal code: 89120

Phone: (702) 433-3000

? Like having a Family Doctor for your car!

Auto air conditioning, Brakes, Tune-Ups, Oil Changes, Preventative Maintenance, Check Engine Light Diagnosis and Most General auto repairs.

Reviews:

CUSTOMER BEWARE

CUSTOMER BEWARE!!!!!! I took my brand new( only 7 months old showroom car) to this establishment for an oil change. Worst decision of my life. First of all I should`ve known something was wrong when I pulled up and heard arguing in the garage. There was only 1 customer. I waited at least 10 to 15 minutes before anyone came to assist me. I believe his name was Jose. I said that I would like my oil changed. I also sai... view mored that I had a coupon. Once I said that his demeanor changed. He told me to open the hood. He then said that I needed special oil and that it would cost more. I`m not a mechanic so I believed him. He then said that it would be at least an hour before they could change my oil. I said that I was the only car there besides this other one who was arguing with the mechanic. He said that they were short staffed and walked away. I waited until they completed the work. It took almost 2 hours. I drove home to load the car as we were taking a trip to Reno, NV the following morning. My husband and I left for Reno. About half way there the car started smoking as if it was burning. We pulled over to the side of the road and open the hood. I`ve never seen so much smoke. My husband called a tow truck to get it towed to the nearest garage. Upon further inspection we were told that there was next to no oil in the car. I said that I just had the oil changed the previous day. They said that whoever did this stripped the screw and that all the oil had leaked all out. We were furious. After a $100 diagnostic we found out that the repair was going to cost over $1000. WHAT! We had the car towed back to Las Vegas at a substantial cost. My husband was fuming mad. He went to this place where I had my oil changed and spoke to the owner. He explained what had happened and asked if they would repair the damage? The owner was condescending and said that they did no wrong and that the garage we had it towed to was making this all up. My husband couldn`t believe what he was hearing. It was clearly your fault he said and I can prove it. The owner told him to prove it and walked away. We are senior citizens and live on a fixed retirement. We can`t afford things like this. Now my husband is mad at me because he said that I should of never taken my car there as they clearly take advantage of women. We now have to file a complaint and pursue leagal action against this company. I want to believe there are still honest people in this world but obviously not. Please do not make the same mistake and take your car here.

ptrasnick / 10/14/2013

PLEASE PLEASE READ AND TAKE HEED. Do not take your car here!!! Total rip off. My wife took her car here because it was showing signs that it was getting warmer. Not overheating but the temp needle moved up a little. They told her that her radiator and thermostat housing was leaking. They said they had to replace them both for $450 dollars. We decided to trust them and let them do the work . After the repair my wife d... view morerives home turns on the AC and the car is blowing hot air and overheats. My wife calls them and tells them that the car overheated and why was the AC blowing hot air when it never did that before. She was told that the mechanic must have moved something or not reconnected something and that the thermostat must be bad and to bring the car back. They say that they can`t be responsible if they received a bad thermostat but they would replace it and also check the AC. My wife drives off again. AC is working but the car overheats again. I`m talking redline overheating. We take it back and after losing another day I speak with the owner who now tells me that the heads are warped and the fan is not working and that they need to be repaired at a cost of $1300 but said he would give me a break and do them for $850. Are you kidding me I said? It`s your fault that my car overheated and caused the heads to warp. He said that the heads were warped before my wife brought the car to him and that the fan was not working . I said that don`t you think when you did the diagnostic you would`ve notice the fan not working ? He replied that they did not perform a diagnostic. I replied are you kidding me? You just charged me $450 replacing my radiator, thermostat, and thermostat housing and you didn`t perform a diagnostic? His reply was . We went by what your wife said was the problem. She said that her car was overheating so we replaced those parts. WOW. I couldn`t believe it. I didn`t know that my wife was a mechanic and could diagnose her own car. What an idiot. The owner insisted it was our fault and they would not fix it. PAY ATTENTION TO THIS NEXT PART. We took the car to Firestone to get there opinion on what was wrong and how much to fix it because we are perusing a lawsuit in small claims court against this. company. Firestone said that they were sorry but they could not move forward with the inspection as the car was a total mess. THERE WAS NO THERMOSTAT TO BE FOUND, things were not hooked up right, and they found parts lying in the motor. NO THERMOSTAT. I`m so mad just writing this review. I really hope this helps others avoid this business because they have no respect or an ounce of professionalism in them. They should be ashamed of themselves. I hope we win in court. We will be filing a complaint with the Attorney general and the BBB.

wbasurto / 10/9/2013