Tom Pappas Toyota / Manchester, Missouri

Rating: ★★

29 years in Business

New Car Dealers, New Truck Dealers

Address: 10011 Spencer Rd, Manchester

Postal code: 63376

Phone: (636) 928-1212

New Car Dealers, New Truck Dealers

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Saint Peters

Mon, Wed, Fri, 9am - 9pm; Tue, Thu, 9am - 6pm; Sat, 9am - 5pm

Toyota

STAY AWAY! Second visit to dealership (sometime 2010): complained of clicking noise. 4/2012: Complained of clicking noise still happening when braking and turning right. Found a hole in my tire which was patched. Still heard click, they said everything was fine. 6 or 7/2012: Came in because noise still there. Ended up saying it was a problem, paid money to have it fixed. Drove out of dealership with noise s... view moretill there- returned and had mechanic come in car to hear it. He heard it as well. Was told that "since you have 61k on your car it`s not covered by warranty even though you`ve had the problem for awhile we can`t give you a 100% refund-also because you used a voucher from a class action settlement- we will give you credit instead for you voucher and 50% credit towards cash paid on the service". Was told that Paul, service manager would contact someone from Toyota to look at my car the next month when they came in town. I purchased new tires this last thursday (11/15) and was also inquiring about the issue that started back in April. When I had a June service appt I was told that I would get a call in July about the Toyota rep coming in a looking at my prius....well October rolled around and still no call despite a visit in september to get a quote on tires. On thursday I went in to specifically get tires with Paul (who actually initially misquoted my tires by $75 on the phone- I am glad that I kept the quote that was given to me by Darren). I asked if he ever found when the rep was gong to be in since I had talked to him two weeks earlier and he said that he would call me as soon as he knew when the rep would be in for October and November. Ironically, the rep had just left the building! I couldn`t believe it. He said he would call the rep and have him come back. I received a call a few hours later and Paul said "the rep just got her can you come down here". I told him that I would be there as soon as I could and I arrived at the dealership in less than an hour. THE REP HAD LEFT. I was upset and Paul offered to have the mechanic drive my car because when the rep had actually looked and driven my vehicle he could not reproduce the clicking noise. I could no longer hear the noise, but since the mechanic never put his seatbelt on while we were driving it was beeping so loud I am not sure we would have heard through the loud beeping. I paid and left. There was a bunch of yellow markings on the from of my car that were likely secondary from being in the shop, and the mechanic said they forgot to wash the outside. They reassured me it would only take 10 minutes. 30 minutes later I walked outside and asked the guy who was washing my car why it wasn`t ready. He replied, " I was told this was a drop-off, Ill finish it now". 15 minutes later I got my car, making a total of 45 minutes. THEY LEFT MY CAR RUNNING THE ENTIRE TIME THROUGH THE CAR WASH FOR 45 MINUTES. My battery indicator had one bar! I can`t believe they were going to leave my car running and just wait for me to pick it up that evening. I actually thought I had a painless transaction and then something totally stupid like this happened. The only person there who was helpful was Patrick. He is the one who came forward and said that the Toyota rep was in the building this morning- I don`t think Paul was even going to tell me. I also saw him interact with other customers and seemed very honest and upfront. I have given them multiple attempts after filing a complaint with the BBB in 2010 after they actually gave me a different car than what I ordered (the salesman who sold it to me either resigned or was fired). I will NEVER return to this dealer and will be passing the word on about the terrible experience that I have received from them time and time again. An email has already been sent to Toyota about this chronic problem with the customer service here, which is unbelievably poor.

carolynmank / 11/18/2012

Worst dealership I`ve ever been to. Found a van they had listed on line. Called Tony G to work out a price over the phone since I live 100 miles away. We agreed on a price and he assured me it was a done deal since I told him I didn`t want to drive all that way for nothing. Took off work early drove down and he raised the price 1000.00 And the van was in no condition to drive with the windshield shattered. Hail damag... view moree which they failed to list on line. Needless to say didn`t buy van and will never buy anything from Tom Pappas Toyota. Wish I could give less than 1 star.

timandkaren / 6/7/2012

Was considering buying a car from Pappas Toyota until I found out about their poor BBB rating. It was an F, now its a B minus. Be aware that Pappas Toyota is NOT a BBB accredited business due to their poor customer service and complaints. I ended-up buying from Twin City Toyota in Herculaneum and they are a BBB accredited business with an A+ rating.

Chuckmeister_2112 / 6/5/2012

The truck probably was up north, the winters and salt are brutal on all the cars and trucks from there. We see alot of damage done from rust on these vehicles no matter what make or model they are. I will say the toyota trucks i see that stay in missouri dont have this rust problem. Too bad you missed out on the 15 year buy back program. Look at it this way that truck is 16 years old, what other company would stand b... view moreehind a 16 year old product , hell most cars and trucks only have 3 year or 36,000 mile warranty.

stlouisautorepair / 8/13/2011

I own a 1996 Toyota Tacoma. My mechanic had told me about a month ago that my frame was cracked in half and is very dangerous. About a week later had called to say it might be in a recall. I took my Toyota to Pappas Toyota and spoke with Mark Trent the Service Manger. He told me "You truck is more the qualified to be bought back." "This is the worst rusty frame we`ve seen at this locat... view moreion." "Toyota will give you $7282 for your truck and a free rental until you check comes." "You`ve just hit the lottery." I left happy as can be in my rental. Then the next day Toyota Corp called and said that I must return my rental and there is no deal, my truck has passed the 15 yr limit. Toyota had never contacted me when they did this "buy back", turns out this "buy back" started in early 2008. I have a receipt from Pappas Toyota from March 2009 when I bought parts there. They had never bother to say anything about it when I was there!!

amyinthelou / 8/3/2011

great purchase! I love my Prius!! The sales people were very helpful and went out their way to make the buying experience easy and quick. There was no haggling and the price was great. I will definitely buy my next car from Pappas!

EMPTYNEST / 4/10/2011

I HAVE BOUGHT 4 CARS FROM THIS DEALERSHIP OVER THE YEARS AND HAVE ALWAYS HAD A GOOD EXPERIENCE OVER THE YEARS. ALWAYS A GREAT PRICE ON MY CAR AND TRADE INS, GREAT SEVICE, BRYAN KERNER IS THE BEST SERVICE WRITER I HAVE EVER DEALT WITH, AND THE SALES AND FINANCE STAFF ARE FRIENDLY AND HELPFUL. I USUALLY DONT WRITE REVIEWS, BUT AFTER READING THE FEW HERE THAT WERE BAD I FELT I SHOULD , LETS KEEP IN MIND PEOPLE THERE ARE... view more ALWAYS THOSE FEW COMPLAINERS OUT THERE THAT WOULD NOT BE HAPPY IF YOU GAVE THEM SOMETHING FOR FREE, I CALL EM DOUCHEBAGS, ANYWAY WHEN YOU BUY A CAR ITS PROBABLY BEST TO SEE FOR YOURSELF.

STEVEHSTL / 4/7/2011

I`ve had great service through this dealer. Bought 2 cars at the same time. They beat everyone else in the area and were super friendly. They treated me like family. They post their customer satisfaction scores out where everyone can see them. Last time I saw them they were at 98%. They take pride in making sure we were happy.

harleymark / 4/7/2011

DISHONEST, MISREPRESENTATION and attempting to take advantage of me! WOULD GIVE ZERO STARS IF I COULD! I drove out to Pappas Toyota after contacting them first by telephone during which they confirmed their advertising that they were offering ""several thousand, up to $6000 over blue book value for ANY trade-in"" including a ""clunker"". Blue book value on my vehicle is $8000 -- they offered $4800 and tried to tell m... view moree they thought my vehicle might have a ""tranny problem in the future"" and there is a problem with the ""ball bearings"". Either they are complete crooks or even worse they felt they could take advantage of a 70 year old little white haired lady!

Alooper / 9/24/2010

wife took 2007 camry in for safety recall, they went ahead and did a free courtesy check up...after several hours we recieved a call that the brake pads were shot and as a result the rotors needed replaced, in addition the transmission fluid was black and in need of a complete flush and refill..mind you our 2007 camry had 37,ooo miles and my wifes brother is a mechanic who just a week ago changed our brakes and turne... view mored our rotors..I advised my wife not to do anything and we took car to our brothers and he looked at the fluid and compared it to brand new tranny fluid and guess what ...the exact same color...also the brakes looked perfect upon my visual inspection...I personally called to explain my concerns with the service manager and have yet a monthe later to hear from him.her...I would say thiswomen be ware they appear to take advantage of people ...especially women..we will never ruturn

2429henral / 7/23/2010

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