Capitol Front End Service Inc / Richland, Mississippi

Rating: ★

Auto Repair & Service

Address: 1765 Highway 80 W, Richland

Postal code: 39204

Phone: (601) 371-1023

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Reviews:

We bought two new tires from Capital in the fall. Paid full price. We had dealt with them before so it actually never occurred to us there might be an issue. Not three months in we get shaking on the car. Then all of a sudden boom, I`m flat on Lakeland. Turns out the tire had a knot in it. Well, that happens occasionally. The only other two times I`ve had it occur the place where I bought the tire was very kind about... view more replacing it. Well, we took the tire back to Capital and even the guy running the place was like "oh that`s a bad tire!" It was, you could see where it had separated and the wires had already been poking out. While he admitted it had a knot in it he`d do nothing about it. Not only was it not replaced but he would not even offer a discount on the next tire and indeed the price went up 15 dollars. Which of course we did not pay because when that one has a knot he won`t exchange it either presumably. Not only have I never seen a place act like that, who buys a brand new tire- not used- but brand new and expects to only get 3 months out of it?! That`s nuts. I wouldn`t fool with these people. The tire had wires sticking out when they put it on and we were reassured all was well. And they know us over there so it`s not like there was any question as to when we bought the thing. You sell someone a new tire and they are back in 3 months with a blow out from a knot and you don`t feel like you owe them at least a discount? That is no way to do business. Take your car to Sams or Riverbend tire or someplace where they feel some responsibility to sell you something that they`ll back. Because these people have no shame. It`s sad too because they lost another couple hundred dollars in business from us and we lost someone we thought was reliable. But I don`t feel safe purchasing from them now. If I can`t buy it new and have it work what good is it?

dogsmycopilot / 2/14/2013

dogsmycopilot / 2/13/2013