B & A Sundance Auto Care / Ghent, Minnesota

Rating: ★

15 years in Business

Auto Repair & Service, Brake Repair, Tire Changing Equipment

Address: 1230 Floyd Wild Dr, Ghent

Postal code: 56258

Phone: (507) 532-6027

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Categories:

Auto Repair & Service, Brake Repair, Tire Changing Equipment, Wheel Alignment-Frame & Axle Servicing-Automotive, Transmissions-Other, Automobile Diagnostic Service Equipment-Service & Repair

Open hours:

No info

Brands:

Cooper Tires

Reviews:

Never going there again. That`s it.

Worst customer service I have ever experienced. I call them to check on my car they put me on hold for more than 30 minutes then disconnects. If this was once then I would have thought may be they forgot because they were busy or something. But this happened to me more than three times that they would put me on hold and never respond back. I had my car there for more than three weeks before they even did anything... view more on it. When I first took in they had told me it would be done in a week but 2 weeks past and no work done at all. They told me parts had arrived but they were busy. I managed it anyways but even after 3 weeks it wasn`t done. I was ready to take it somewhere when they told me they would finish it the next day. Finally, I thought that my car was going to be repaired so I was glad. I got my car back the next day. But unfortunately, I found out that they had fixed the car for what I had took for but had broken something else (brake pad sign shows up) in my dashboard. I called them immediately to let them know. They told me that would go away by itself once the snow was gone and was less slippery. But like I had thought It didn`t go, so I went back to ask them to repair it. They told me to come next day. I went next day just to find out that they could repair unless they ordered the new break pads. I said that`s fine and left. They told me they would inform me once they get the part in. It has been more than two weeks I last visited them and I still did not receive any calls from them. I need my car to get fixed so I called a while ago and there they go again, picked up my phone and went silent. I have never seen any other business that has such kind of "running away" attitude. Now that`s it. I am taking my car somewhere else where they value every customer, knows how to really repair cars and not just do oil change and regular maintenance. .

prabinesh / 11/21/2013