Baystate Ford / Norton, Massachusetts

Rating: ★★

7 years in Business

New Car Dealers, Used Car Dealers, Automobile Leasing

Address: 1776 Washington St, Norton

Postal code: 2072

Phone: (888) 751-5053

New Car Dealers, Automobile Leasing, Auto Equipment-Sales & Service, Used Car Dealers

discover, master card, visa

Mon-Thu 7:30am-8pm, Fri 7:30am-6pm, Sat 7:30am-5pm, Sun 11am-4pm, Open 7 Days a Week

Motorcraft

(781) 344-3500

I purchased a car about a year ago at Baystate. The back power windows did not work. Part of the purchase was to have them fix the windows beforehand. They did and the windows did not work a few days later. Again I asked them to fix the back windows and this time the fix lasted just long enough for the lemon law coverage to lapse. After the lapse I realized another problem with the car that had been there since day ... view moreone. They declined to fix either problem unless I pay out of pocket 100%. Then Baystate called as a follow up at the one year mark and asked how my experience was. I told them the entire story and I asked what actions would be taken with my info. I was told a supervisor would be notified and he or she would call me. 5-6 months later and no call... Otherwise the car was a reasonable price and the sales team was courteous - my overall advice is this company does not stand by their product after the sale - caveat emptor. And - always get your own inspection sticker!

RandyofWeymouth / 7/19/2013

HORRIBLE, DISHONEST, FALSE ADVERTISING, ILLEGAL SALES PRACTICE. Spoke with Greg, Brett and Leo for 1 week prior to driving the 3 hours to BAYSTATE FORD in Easton, MA from Connecticut to purchase their advertised used vehicle. My husband is a disabled veteran, and I have a traumatic brain injury. Greg reduced the trade-in price for our vehicle by aprox. $3,000 after we arrived. We had disclosed all information perta... view moreining to our 2011 Subaru Outback prior to our arrival, and were given a range of price. We were told their used truck we ended up purchasing from BAYSTATE FORD was FULLY SERVICED, and SAFETY INSPECTION PASSED. We were told all their vehicles have a 60 day warranty, this is printed on their website. The truck we purchased was delivered 5 days later to our home, as it was not ready while we were at the dealership. I drove it 20 minutes, and it broke down, being rendered undrivable. It had to be left at our local repair shop. We had our own safety inspection performed, only to find the truck needed extensive front end suspension repair, the power steering radiator reservior was completely empty, rusted and leaking everywhere - completely visable at eye level. If a safety inspection, and full servicing had indeed been performed by BAYSTATE FORD, this would have been easily seen, as stated by our mechanic. BAYSTATE FORD refused to honor their warranty, and refused to pay for the needed repairs after the inital phone call. After numerous discussions, with each phone call being passed on to the next saleperson, BAYSTATE tried to manipulate us to pay the $2800 repair bill, minus a $500. credit they would offer. On the next phone call, a $500 discount on their $3200 extended warranty policy was offered, as long as we paid for the repair bill, minus the $500. We had been told previously we could only purchase their extended warranty program at the time of the sale, 5 days prior. WHY OFFERED NOW? We mentioned the Attorney General`s Office, the D.M.V Dealer and Repair Complaint Division, The Massachusetts Lemon Law, and the Department of Consumer Protection Department of MA, The Better Business Bureau and BAYSTATE`S own written warranty only required the buyer to pay $100 deductible in the event of repairs. They then agreed to pay the bill. Now, BAYSTATE will not pay for the Enterprise car rental we were forced to take on during the repairs for 5 days, as they originally agreed to do, when we first reported the truck broken. Enterprise even ackowledged BAYSTATE has a charge account with them. We were passed from Greg Sargent, to Leo Stern, to Bill Capese with each conversation, NONE taking reponsibility, all making excuses and arguing, NONE returning any phone calls. We have filed complaints with all the govenment agencies listed above, filed suit, and have notified corporate headquaters of their illegal activity, false advertising, and unprofessional sales staff. DO NOT BUY FROM THIS DEALERSHIP. IT IS AS BAD AS IT GETS. The BBB of MA. has 13 complaints registered against this dealership already - please take note of this!

hppsco / 6/27/2012

Don`t waste your time! I purchased a vehicle 12 days ago and I have yet to receive it. The dealership sat on the title paperwork for 6 days before submitting it. I could have easily driven to the DMV, filled out the proper forms, paid all taxes, title and registration fees and been back within 24hrs. All the dealership offers is excuses when I call. This is unacceptable! If I had known they were going to drag t... view moreheir feet for this long I would have gone somewhere else.

claxb4 / 9/22/2011

Thank you for sharing your experience with Baystate Ford online. We were going to go look at a few cars there. Your information on how they advertise on line was very helpful. They have the fine print that adds 3.500.00 and how the salesman lied to you changed our minds. We do realize most car salesman and dealers do, do deceptive ads to get people in but your online reviews were very convincing. Thank you so much fo... view morer saving us a trip to Baystate. I will forward this to anyone I know looking to buy a car. Again thanks for you help. Christine I bought a Ford Escape from Baystate Ford a little while ago. I was told by the salesman that I was getting a 90 day warranty on the car. After I gave them a non refundable down payment I was told I only get a 60 day. Then they tried to sell me an extended warranty. I was told by the sales manager I was to get a 2nd key and a 2nd auto door opener. Well, to this day I still only have 1 key and clicker. At one time I was in the showroom and a woman and her friend came in. She was looking for an egg beater just to drive to work. Saw a car advertised at Baystate Ford for 3,500.00. She drove 2 hours to get this car. She did not read the fine print. It was advertised at 3,500.00 but the fine print says with a 3,500.00 trade or down payment. So the real price of the car was 7,000.00. Poor woman wasted a day. I would never recommend anyone to go to Baystate Ford. Or their affiliates ..In Easton or Brockton. De santis I do believe is the parent Co.

Fordescape123 / 9/21/2010

This is the best dealership to deal with I bought a new Edge from them a few months ago and the experience was very pleasant. The sales staff and finance department were vey easy to deal with. I recommended this dealership to everyone.

tonyj114 / 11/19/2009

Purchasing my new Ford Egde was a pleasant experience, they are very knowledgeable about their products and helped me get my phone se up with the SYNC system in the car which is great! I had a great experience all around!

annemarie-1981 / 11/19/2009

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